I loved the communication and customer service. Not to mention they did a great job.
I am in the service business and I was beyond impressed with your entire process and communication, expertise, and professionalism. Well trained staff. Your entire team is to be congratulated. Keep up the great work!
The process with Abra working with my insurance company (Esurance) was smooth from beginning to end. The quality of work that Abra did was first rate. They constantly kept in touch with me on a daily basis about the progress of the work. They were always friendly, helpful, and answered any questions and concerns I had. Overall an excellent experience and I would recommend Abra to anyone who needs work done.
The only complaint I have is that it took way too long for them to schedule an appraisal and it took way too long for them to start work on my car. From the time I scheduled for an appraisal to the time the work on my car was complete was well over a month long.
Extremely friendly and curtious to keep the clients at ease and informative about the repair. I surely liked receiving their friendly Emails. Will highly recommend Abra To my friends. Thank you again for the good service n keep it up!! Thanks
I am one of those people that allow the ones doing the job to do their job without a lot of questions. I used to hate people asking me when the problem would be fixed. I believe in allowing those that know do the job. I want to thank all of you for a job well done.
Great service. Customer service is always A1.
Second time using their service. They were quick and easy to deal with on both occasions. They took care of all insurance communication and billing.
The adjuster Alfred, was very professional and thorough. He patiently and effectively answered all my questions and concerns. As an adjuster myself, I was very impressed.
Lisa was also very helpful with updates and enlightened my experience.
Your company did a great job for me and I will recommend you to anyone I know with such a need. Thanks ever so much!
The job looks great. I am delighted with the quality and the guarantee that comes with the work.
I have used Abra before and was extremely satisfied and that is why I had no second thoughts of using them again. Everyone is professional and helpful and kept me informed as to the progress of the repairs. I recommend Abra to all who needs auto repairs.
Everyone was helpful and kept me informed. The car looks fantastic!
Excellent service. Friendly staff. Knowledgeable men
AND women service professionals. I would highly
Recommend them to all my friends and colleagues.
The whole experience was very pleasant and professional starting from when the nice young man picked up the truck and brought the rent a car.The outcome of the truck was wonderful. GREAT JOB!THANK YOU!
The staff and receptionist were very professional and had excellent people skills. Felt very comfortable.
Best auto body repair experience I ever had
Professional, honest, courteous
I would just like to say thank you to everyone who took part in getting this car back to me I appreciate you thank you
Quick quality service turn around.
I thought Alfred did a great job keeping me informed while the repairs were being done. I was very pleased with the job.
Good Job. Very very good.
They were really good about keeping me posted on what's going on
Great job on the car. I'm truly impressed. I'd recommend to anyone.
Excellent excellent excellent customer service
Vehicle Make : Volkswagen
My trunk doesn't pop open like it's supposed to but other than that everything is excellent
The customer service and the handling of everything concerning the repairs of my car was great. The finished product was also excellent. Thank you for a wonderful experience. Alfred was in touch with me everyday updating me on the progress of my car.
Thank you for your hard work with my car. Communication was frequent and helpful.
Truly enjoyed the timely response to my auto claim And the excellent customer service that was provided especially the pick up and delivery of my car and having seamless downtime by providing me with another new car to drive while my car was being service, THANK YOU,
Alfred was great and I am very pleased with the customer service Abra and Alfred provided.
The entire team was great. Made the process hassle and worry free. Thank you!
Vehicle Make : Volkswagen
Everyone was great and services were good also.
The entire team are true professionals and extremely courteous every time I had questions5
I really appreciate that door-to-door service & and the professionalism of the team. I hope I don't need your service anytime soon but if I do I definitely want to use service again, and will share my experience with my family,friends and colleagues. Thanks again!! Sonia W
Great and quick service from the Abra team
The customer service was impeccable. You David and Lisa kept me informed every step of the way and everyday from the time I pulled into the parking lot until the time I picked up my vehicle. Superior work and extremely satisfied.
You could improve communication about when repair will be completed. Otherwise satisfied.
???????? job well done thanks.
They were just really professional and very helpful. ..Thanks
The staff at the facility where awesome. They kept me informed al the way through, and did a great job fixing my truck.
Thank you so much ABRAHAM team. I appreciate every detail you have towards my car and with me as a client. You guys have a great system to maintain the client inform throughout the repair process like I never heard before.
Thank you! And I am not looking forward to have another repair like this, but I'll definitely choose you again and recommended ABRA Auto Body & Glass to family and friends.
A very happy customer
Alfred was very professional and he explained the process extremely well. Lisa was very delightful and a joy to collaborate with.
Wonderful experience. Great people and work done well.
Everything seem satifactory. I have not driven it yet. Repairs are wonderful
Best communication, awesome work, I will definitely recommend to my friends
There could be better coordination between Abra and the car rental agency so that the customer doesn't have to take time off from work because you only operate between the hours of 8 am and 5 pm. How about a late drop off and rental pickup after a phone conference between all 3 parties.
Great job on the car. Appreciated your keeping us up on progress.
Excelent customer service, im.pretty happy with my car.
Awesome staff and cuter service
Abra was totally professional. All the people I interacted with were very nice.
A Pleasure to deal with as always.. :Very professional...On point...
Very courteous and professional
You guys did a great job matching the paint I will use your services again and tell others
My truck was repaired quickly and to my satisfaction. Very professional through the whole process.
Good eork, good communication
Very professional outfit.
I think I was kept well informed during the whole process. I really appreciate the valet service that was offered
I am pleased with your work and cooperation. I think that you strive to do your best for your customers. Thanks!
The service and staff of Abra was exceptional and outstanding. I will definitely tell friends and family about this experience. The car looks better than before wreck. If only more businesses followed your example. Thank you employees of Abra! Sincerely, Judy A
Great friendly service! 100% satisfied.
Everything was awesome! Thank you!
No I was happy with everything they did and how they handled my entire situation. No complaints or no suggestions on how they could improve. Completely satisfied. Thank you ABRA!!
I appreciate the work done on my Honda car! I would recommend to my friends to bring their business at your shop for them to experience the same! Thank you guys, all of you, I know of two names: Ms Katie and Mr David, thanks!
The repair was done in a timely manner. I appreciate the kindness and help from Jimmy. I will recommend to anyone I know that needs repair work.
Excellent communication and great work on my car.
Staff went above and beyond to finish my repairs before the estimated delivery date and were very professional.
Thank you for also fixing the handle that rolls down the driver's side window.
You have saved me a lot of hassle. And I also appreciate the great repair job and the fact that the car is clean.
Great response and turn around time!!!
This was the fastest service I have ever received for busy work. The rental car delivery and pickup was great
The ease of the whole process was amazing - totally professional - and the speed in which repairs were completed and the constant updates given was TOTALLY AMAZING!!!
Don't you get tired of hearing job well done?
Awesome service & quality work
Thank you so much
Especially at Jimmy
Great job and kept me well informed of the progress of repairs.
Everyone was very helpful and nice. I received daily updates and was able to get my car back in just a few days.
Jimmy Morgan(?) was very helpful and made it a point to keep me informed as to progress on the repair timeframe.
Excellent staff & excellent service.
They kept me informed about the state my vehicle was in everyday which made me feel that everything was being taken care of. I appreciate Abra for keeping me updated.
Very good job, Excellent attention. I give a 10 !
The door panel is coming off the door. And the fumes inside the car has not diminished. I tried calling the office yesterday and got transferred to a national line where no one picked up.
They did a good job in a timely matter.
The staff is very friendly. My first experience with a body shop that gave up to date information regarding the status of the body work being done on my car. The only complaint I have is them rescheduling my drop off appointment several times.
Jimmy was wonderful. He was very professional and patiently explained the process and paperwork. He gets a A from me!
Very friendly and professional
Way that you guys update each and every moment. Thank you
For me it was not hard to say where to take my car get it fix. The shop A1 to me all the way round. They keep me in loop as things was processing and they were very patient for me put up the car after it was fixed. So I say 1000% happy with my car being fixed.
will be back when I need to repair.
David and Katie are the greatest????
Jimmy is professional and personable and great at providing progress on the repair work. He is an asset to your business. Give him a raise! Thanks for a great experience with no problems.
My headlights don't work.
I am highly upset with this incident. I went to pick my car up after sixteen days of it being at Abra. As I paid my deducable and was leaving I realized that my car was pulling very sluggish. I pulled over down the street from Abra to look at my vehicle and realized that my oil pressure said 0%. So I lifted the hood of my car and smelled something that smelled like it was burning. The tech came out with the store manager David to look at the car. He said that it may be the oil pressure gauge is out or not working but that's in the engine and he can't tell if its that. But I was told that no one touched the engine as far as to doing anything with it. My problem is that it should have been something done to it because all the oil leaked out into the street along with coolant. The oil was bubbly on the coolant which showed it was more than just coolant. I also had to check the oil stick to see if the car should be cranked, and there was none so it was not cranked to be towed. I also was not giving an reasoning to why there is now a burning smell. I was also told that my car seems to drive fine as David test drove it and never let me show him what I was talking about. So I'm taking my car to the Chevy dealership to get them to assess the problem since I can't get any explanation on why my car didn't go to get properly assessed if there was damage to the engine. I am highly upset with the way I was dealt with on this occasion. Never can I recommend someone who do not take care of you nor give you answers to your questions and concerns like they say they will.
Job done quickly! Great experience!
OUR experience was fantastic. Everyone was a joy to work with. I was updated daily with the step my car was in. It was not a over the top, it was just the right amount. You knew what was going on and you did not have to twice about the car.
Everyone was really friendly and helpful. I was able to get any question I had answered. David kept me updated via email and text. The receptionist, Katie I think, made sure Enterprise picked me up.
Just a good experience doing business
With you and will do anytime I need
Repairs in the future
The work is good. But did not appreciate your company lying to my insurance company, stating I did not pay my deductible. Hence they issued you a check!!!???!!! Communication could have been better.
Done Excellent job on my Dodge Truck.Will recommend your place to other.Thanks Keep up the good work
The staff of ABRA auto body & Glass on Indian trail rd in Georgia was very helpful! They explain the process and reassure me that the work will meet all aspects of Quality ! Thank you very much I am very happy with the work and the Staff especially the Kate very friendly and help me out if I had any questions. Thank you to the staff of ABRA of Indian trail rd in Georgia
the team was GREAT and very friendly
Every one was very professional and nice to work with during my time of distress.
The text messages where a nice touch.
Great customer support. My car looks great. Thanks much.
Great folks in front & in the shop! THANKS
The exceptional service from a team of caring professionals made the experience special. Everyone was very responsive and ensured my needs were being met. Not only by ABRA, but by Hertz as well. Will recommend ABRA to all my friends.
The staff was super nice and knowledgable. They kept me updated throughout the whole process.
Wonderful staff made it all go smoothly
Loved the valet service and frequent updates with status. Thank you!
Very please with David Lowry effort to find the part for my car. He check the car with me after the part was put in the car and he find some defects and sent it back to services. Thanks
The service was excellent and the people were professional and kind. I will definitely recommend your company to others.
they did a great job very happy with the work
Daily reports on process.polite. Car was cleaner than when I left was very pleased with the company
Service was completed professionally and in a speedy manner.
They did a great job. They were very kind and finish the job on time
Kept me informed of status of repair.
The team kept me informed the whole time. I especially liked the valet service. Because the repairs took a bit longer than they anticipated I got my headlight restoration free. My car looks great!!
Car looks great. Boomer is a man of his word. Very professional.
I'm really pleased with how my car looks and feels thanks for a job well done!
Vehicle Make : Range Rover
Thank you for keeping me updated on my car repairs it was very helpful and I really appreciate the wonderful customer care providing everyone from beginning to end was always friendly and helpful. Thank you all ABRA.
Everyone was very friendly and it was excellent service,
I felt like I received excellent customer service! David Lowry kept me imformed through the entire process. He answered my many questions by responding to my emails in a timeky and curtious manner. He also worked with my insurance company to get some of the details worked out. I wouod highly recommend Abra Auto to family friends who need car repairs taken care of.
I was completely satisfied with the service and the job done on my car. Thank you Abra!
Everyone was very professional, polite. They notified me of everything each day that they had my vehicle. I am very pleased with Abra collision on Indian Trail Road in Norcross Georgia
Everyone was so helpful and more than accommodating! Great staff,
I had a small hen egg size dent in the hood that was being repaired. Granted it was on the opposite side of the insured repair, but I was paying 1000.00 out of pocket also. The price quoted to fix it on my dime was 223.00 even though the paint was paid for and the repair was minimal. I expected to pay something .., 100.00 would have been acceptable but got no concession when I said it was out of my budget, explaining as I have above. The work appears to be very good quality, but as a business man in a service oriented wanting repeat business, I would have made a counter offer to a new client to establish a relationship that could lead to additional work. My company runs a fleet of vehicles!
Job well done and a timely matter.
Went above and beyond my expectations with my repairs and service. Great company to get your car fixed with in any type of accident. Minor or major.
I loved my experience with you guys everything was very quick, more than I expected, and very efficient. I loved the service!
I had the best service with very friendly employees. Could not have asked for better in a bad situation. Thanks
Friendlt staff &excellent service! Will definitely be coming back for all future body or glass work!
Very pleasant experience. Color matched great.pinstripe was correct color and pattern but a bit off, but over all very nice work. Thanks so much
I think you guys were great. I will definitely recommend you!????
The staff there was excellent. Very customer focused and provided timely updates. Boomer was especially good to work with.
The repair wasn't perfect, but the explanation why the repair wasn't perfect was close to perfect.
My car door keyless entry doesn't work. There is chipped pain on the door. And the door scratches my body side when I try to open the door.
Also my check engine light came on after I left the body shop. When I called back I talked to them saying it was on. They said come back and we can take a look at it. Then was berated by someone stating that I might have to pay for it and it would take half a day to fix. I tried to explain that all I wanted them to do was fix it but he went off on me. If he would have just listened to my problem in the first place he would not have come off as so rude. My car is still under warranty at the dealership so no problem I just took it there to fix the check light.
Nikki made everything so easy!! Every one that I talked with was extremely helpful and pleasant to deal with.
Communication is the best in the business, and the quality is always to satisfaction.
Love that u were so attentive about every detail of the car an explained every thing to me and what thay were going to do . I only trust my car at Abra whenever I need body work .GUYS PLEASE KEEP UP THE GREAT WORK I WILL ALSO GIVE U A SHOT OUT. Thank you TRA
I have taken 2 cars to be repaired at ABRA in the past. When I was involved in my most recent collision I wanted my car repaired at the Indian Trail ABRA location. They were fast and friendly. The car looks great...you can't even tell it has been repaired. I really appreciated the emails that updated me on the progress of the repairs. Thanks.
You did very very good job.I feel very very happy! Hao L
I was very pleased with the Lilburn office. They did excellent work. They got my car done when promised and they kept me informed.
Everyone, from Boomer to Sharon to Lazer, were friendly and helpful. They answered all of my questions and made sure everything was right.
The people at this location were so nice and helpful.
I appreciate the great customer service I received from the moment I walked through the door. I was kept informed of all progress and everyone was very helpful.
Team was extremely personable and professional. My vehicle was repaired much more quickly than I anticipated. Fantastic job all around!
Everyone did a wonderful job of keeping me informed about the status of my car! It looks great!
Very good service. Laser was very very helpful in resolving issues with rental car and insurance company to cover the damage completely.
Highly recommend Abra.
Everything was amazing the staff was extremely friendly and helpful and the actual repair was fantastic you can't tell there was ever a dent there
Great job on time, perfectly done.
ABRA of Lilburn was awesome. Laser and Sharon provided one of the best customer service I ever experience. I thought fedex had good customer service, but I have to say bravo zulu to both of them. Thank you and God bless.
First class. Customer first approach is very evident. Will definitely continue as a future customer if needed.
Great communication each and every day. The best Customer service that I could have imagined . I would definitely come here again and refer everyone that for service at your shop even though there is one closer to my house . Every person I talked with Were so nice n courteous. And most of all my car looks and drives great!!!! I am so pleased!!!!!
I appreciated the text-updates; the staff were all very caring and courteous. The work was performed to perfection and very timely. Thank you!
This was a perfect experience. The staff were just the absolute best and my car repairs came out beautifully!
My car was repaired and ready as promised.The texts sent kept me in the loop. This alievated the worry of wondering about the status of the repair. The staff were very courteous and nice! I would recommend them to my family and friends.
Everything could not have gone better.
Thanks, Sharon and Dennis. Could not ask for better service!
I greatly appreciate your prompt and courteous service. From the go, I knew that my car is in good hands and thanks for keeping me informed regularly with updates on the repair. The repair work is also fantastic and I am glad that I could get help from expert professionals like you. Thanks again.
Thank very happy with my vehicle!!!
I was very pleased with how fast they completed the work! Ths nos Abra!!!
I am satisfied of the work and thank you for keeping me updated every day it was easy for me
Great work and customer service!
Thank you, Abra , Lilburn!
Just if they would have fixed my car the first 3 times.
Excellent, prompt and quality service period!
The Abra team was very professional and extremely helpful
My car looks good as new. ABRA did a great job. The people are very friendly and explain things beautifully. I like the way I was kept informed of the repair process.
Vehicle Make : Volkswagen
Dennis and Sharon were absolutely wonderful to work with. While I hope to not have damage repair on my VW again I assure you I will be back and will highly recommend your company Thank you for making a bad experience better. Sharon C
The Abra Team from the time I walked in the door till the time I picked up my vehicle was swift and courteous! I have used Abra in the past and knew exactly where I wanted my car repaired! It looks good as new!
Thank you, for talking me thru the details and keeping me updated on the status of my car!
Abra Did an outstanding job on my vehicle. The repairs were done very promptly. The staff was personable and communicated well I definitely felt like I chose the perfect place to have my vehicle repaired to its original state. Thank you!
My Abra experience was stellar and top notch. All staff was friendly and professional and did an excellent job repairing my vehicle. Dennis, Sharon and Eliezer treated me very well.
All the staff at Lilburn Abra are friendly, courteous and helpful. I was kept well informed via text messages and phone calls. The quality of craftsmanship exceeded my expectations. Without hesitation, I will recommend Abra Auto Body to others.
Very happy with work. The team members were very professional and kept me updated with the process and progress
Excellent service from start to finish. My vehicle was delivered like brand new inside and out. I would highly recommend Arba to family and friends without question.
Nothing because everything was excellent
It was wonderful,I like a job well done...I am extremely satisfy.
I was very satisfied with the customer service.