You people never gave me any kind of estimate to let me kniw what you had to do to the car. This body shop took the longest to do repairs and we still dont have the car. I would not recommend this place to nobody. I leave messages to get a call back. They say the lady would return my call.never heard back from her. Not very happy. Its been over a month and i still dont know approximately when the car will be done
I am pleased with the professional and ethical manner by which I was treated....Ms. Jones was knowledgeable and respectful at all times.....overall experience with her and her team was excellent.
Great job and done much faster than I thought. SHELBY’S customer service is world class.
The ladies in the office made our experience that much better. If it wasn’t for them we probably would have found a shop closer to our house but since they were that amazing we thought why not just give Abra the business and boy was that not a mistake! I’m so very thankful for the awesome experience we had at Abra. Pamala was excellent and gave us ample updates! I will be recommending Abra to everyone I know! Wonderful service!
I appreciated the texts with real value ie: car is in this stage of the process, looks like it will be done within x timeframe; whether texts, "we are taking good care of your car" didnt provide factual data and weren't of any use to me
Very professional pleasant and my car was finished in less time than imagined. Loved being kept in the loop with text msg each day
Outstanding service and quality workmanship. Was kept advised of the status of my repairs almost daily. Paperwork with my insurance company was managed on site and handled seamlessly. Overall, well satisfied and would strongly recommend for any and all future repairs.
Shelby was very detailed, helpful, and kept me updated every step of the way/process! The quality of workmanship was excellent. Thank you!
Shelby kept me updated throughout the whole repair and had my back when it came to dealing with the insurance company of the person who hit me. Hopefully I won’t have any body work done on my car anytime soon, but if I do I will definitely come back!
Repairs were completed on time and on budget. Staff is professional and responsive. All around, a good experience for dealing with something that is such a pain!
I wish you had washed the car.
Also, something is different making a phone call in the car.
Otherwise, you were great.
I was nervous to use this location as the reviews were not great. I had Pamela as my customer service agent and everything was extremely pleasant. I am very satisfied with my car and all of the work that thet completed. I will definitely use this auto body shop again and recommend it to friend. Thanks for everything!
Everyone provided great service. We only come to your shop and always are very satisfied with status updates and service. Thank you
They go all the way. The car is clean and they did lots of extra stuff without me asking. And the sales person, Shelby, is excellent.
Stephanie and her colleagues were fantastic.
Vehicle Make : Volkswagen
Shelby kept me informed every step of the way. I appreciated it so much!
Shelby was great to work with and I appreciated how quickly she would respond to my inquiries.
Pleasant and professional customer service!
Unfortunately more than once my car has needed some TLC and as ALWAYS it was a wonderful experience. Shelby and everyone else has always been kind and helpful.
They kept me well informed, finished earlier than expected and it looks great!