The entire process took way too Long. More than once My car sat and sat while waiting for the next step in the process from what I can only imagine is lack of project management, communication and sense of urgency. The communication was only ever proactive on my part and I was told competing stories at different times. Tyler was nothing but nice the entire time. I feel he’s just the cog in the wheel stuck in the middle of a serious failure on behalf of management to ensure proper process.
The customer service was dead and the car was done when it was promised
Simple repair and they kept my vehicle for over two weeks. Couldn't seem to get the job done. Was supposed to be done on Monday, then Tuesday, and finally received my car back late in the day on Friday. Swirl marks on the new paint (horrible- will have to file a warranty issue but need to find a better shop). They had issues getting the payment processed as we agreed for my deductible. No good. Worst experience ever!
The job cost less than expected, was done on time/ahead of schedule. I feel the staff are a bit disorganized, but that may just have been the initial appt. Overall a good experience again!
I loved all the updates and the fact that you cleaned my car before I picked it up. The service far exceeded my expectations!!
Excellent service all the way around. They even returned my rental car.
Jakob,Taylor and the ENTIRE staff are awesome...would never think of going anywhere else!
Everything looked spectacular
Did a nice job with the hail damage.
Bed not square, paint marred on underside from careless bed removal, you ****
Bunch of amateurs!!!
Tom was great and my bumper looks excellent. Thank you.
Tyler (taylor) was amazing - so thorough, and communicative! Would absolutely come back or suggest ABRA
But the steering is still tight so
I have to wait
Excellent communication and end results
Taylor was great at answering questions and keeping me informed of status updates.
Taylor was so great to work with. Timely, professional, helpful, communicative, kind. I would certainly bring my car back to him at Abra! Thank you!
Vehicle Make : Volkswagen
I worked with Shelby and she provided excellent service
And was responsive to my questions and delivered on expected delivery date. Thank you.
You guys are consistently good and friendly. Your work is good but your service to you customer is priceless.
Really appreciated the individualized customer care.
My contact from Abra from the beginning was very professional. I really appreciate the way Tom kept me updated about everything regarding my car and when he believe that it would be fixed. I also appreciate that my car was fixed on a timely manner that the repairs required than the timely manner that American Family believed it should have been repaired. Dealing with everyone at Abra from day one made me feel like I was not just another repair. They made me feel like I really mattered and my car also for the safety. Thank you very much