Working with Tom was great! Patient and professional.
Job was done well. Front desk professional.
I was first quote car would be done in 2 weeks time.
We got it back a month after the accident. Communication
Should have been better.
The honesty, professionalism and work quality are the reasons I always recommend you guys!
I just hope we quit getting hit
great services. Worked out details with the insurance company when hidden damage was found. I highly recommend Mathews-Carlsen Body Shop to anyone that needs auto body work.
Haven't been called LTClol in 30yrs!
You did a great job. Thanks!
Thank you Tom and team for such great service! My car looks great and everything was done on time as promised!
My truck came back better than new, on time and cleaner than I could believe.
Unfortunately, we know each other well! Since **** and Carl were both alive. And I like it that USAA trusts your judgement. No issues!/John
Friendly customer service was unbeatable!
You all are terrific! My car looks fantastic! I'm very satisfied with the results. Thank you!
Service was outstanding. Car looks great. If I ever have other needs, no way I go anywhere else.
95% satisfied. But the loose/broken trim on the passenger door is still there. I'd hoped it would be covered by the detail but asked the service person to tell me if any other repairs could be done as well-- and was willing to pay the extra cost.
Very professional. Extremely timely. Can't remember my Guy's name, but very solid.
Wonderful detailing as well!
Kept me advised of the problems and of next steps. Joe was great. Thanks for making my old car good again.
Overall very happy with the work that was done. I liked getting the text updates with the progress that was getting done. I also really liked that I could leave my rental there and they took car of it.
Paul is a treasure. I needed his help more than I can tell you. It was essential he was there today. Thank you Paul
The team is excellent. Tom, who worked with me, is outstanding both personally and professionally. They are pros.
Extremely satisfied with my service. The repair was done professionally and they went the extra mile by dropping my car off at my house because I was flying back from a business trip and unable to reach the shop before closing time.
Should have Sean cut on the bumper and repaired it prior to customer seeing on delivery
Vehicle Make : Volkswagen
You did a great job and were awesome to work with - A.
Repair took longe than was promised
Quick to respond, high quality work, completrf on time.
Good quality work. On schedule. And good updates.
Great job. Really nice people. Very professional.
We have brought two vehicles in for service in the past month and both experiences have been excellent. We would recommend Matthews Carlsen wholeheartedly.
It took a while to get the parts to repair the door
They were very nice and accommodating and overall did a pretty nice job
This is the only local place to use for body work!
Absolutely superb service, great communication - would not hesitate to recommend to anyone!
Excellent work. Appraisal and entire process was professional and the repairs turned out nicely.
Great job. Thanks for such a smooth process getting my car in for repairs and out with no hassle. I hate getting in accidents, but have unfortunately had a few people rear-end my car over the years, and while that is unpleasant, I always know that I will be taken great care of at Matthews-Carlsen. If only other businesses in the area operated as efficiently, friendly, smoothly and professionally as you guys!
Looked great and good as new when they were finished. Though only a bumper cruncher without metal damage, the met their promised time frame. Joseph was very responsive.
Love M-C, even though you only go when there is a problem. Friendly, prompt, and professional service. I am very glad my insurance company works with them. Paul is the man I dealt with and he is great!