The repairs were completed exactly as I had authorized them to be. They did not repair anything I told them I could not afford to do. The only surprise that I've had in the process was no extra repairs that I had to pay for before I was financially able to. I will take my car back for them to complete the work that is left to do. Everything works as expected and I am very pleased with the results. Thank you very much.
My alignment wasn't sufficient. I've already scheduled to have it redone on Tuesday, Apr. 25
Great job. Very happy. Done ahead of time estamated. Very courteous people to work with. Highly professional.
Thank you all.
Was not treated with respect as the other customers were. I picked up my car and when I asked what they found, the girl told me it's right there. There were three workers there but no one bothered to help me. The lady behind me paid and the workers went out to the car next to me, talked to the man in the car, he got out and they went out to his pickup truck and was going over the truck with him. I sat in the car and watched this. I followed that customer out of the parking lot. I had questions on my car but was treated with such disrespect that I didn't get to ask them. The only person that spoke to me was the Geico adjuster and he said have you looked at your car and I said no, not yet. I was thinking that one of the collision workers would go over the repairs with me since they were just walking around. I didn't even know my files on computer were closed out since the girl laid my papers on the counter but when she started talking to the next lady, I picked up my keys. I was looking at the paperwork and asked what was done, she said it's right there. I said how about rental car and she said leave it and I'll call them. So like I said I went out to the car and watched the workers give the next customer red carpet treatment...
Very good work kept me informed and I would recommend them to anybody else that I know that needs5work!
Good job. The only thing would be to have given us a chance to have the right headlight lens replaced. I know we would have to pay extra but we would have paid. Thank you for your courtesy and great work.
We ended missing one piece that couldn't be found that is OK but when we got the truck back a light was hanging on the bumper that we had to reattach. We would have paid more to have the entire peices painted as opposed to the area impacted. Took longer than we expected and the communication was spotty.
I am very pleased with the overall service. The CW team goes above and beyond to make sure the customer is satisfied.
I appreciate you keeping me updated through the repair process. Everyone was very nice.
Everyone is always very nice. They have worked on two of my cars and two of my parents. Fast, good work. And they even detailed my car when they didn't have to.
Excellent. Very happy with the results. Will recommend Collision Works to others
I was very happy with the repairs but wasn't too happy when I went to go pick up my vehicle my name wasn't even in the system it was under someone else. When I said I wasn't going to take any paperwork with out it being correct the person who helped me just said that's so strange. Didn't say sorry or try to figure out why I wasn't in the system. Then I said my email wasn't right now my middle name she said it won't matter. No happy about that whole situation.
The work was done quickly and looks brand new. I'm happy with the service I was givien.
Thank You for making it so easy.
Everything was in order. The staff went out of their way to accommodate my needs. I did have a screw in the tire that wasn't there when it was taken to the shop, but Hibdon's fixed it for free, as that's where my new tires came from. Overall, I am pleased at this point. I only have 12 miles on the vehicle, so the final verdict is still not complete, but thus far I am satisfied.
By touch, it feels very "repaired", rough surface, completely missed a section of bumper to fix, supposed to get a call back today about bringing it back in to get it fixed but never did. Trunk does not function like it used to either.
Car looks great thank you
My car looks as good as new. You cannot tell the accident ever happened. But I am supposed to get some hail damage worked on.
Aside from the fact that text prompts led me to believe that I would have my truck back by 6pm tonight and I was told over a week ago that repairs have started... they haven't even TOUCHED my truck yet and it won't even BEGIN to get fixed for another week. I'm am very not satisfied. None of my questions have been responded to that I've asked via email. I was misled by the automated text prompts and website information. I'm rather pissed off at this point. I'm on the verge of getting a lawyer, but that's an insurance issue... I don't have my truck. I want it back or I want a new truck. Work for you? Thanks for asking. I'm not happy. It had better exceed my expectations.
Every person I dealt with was so very kind,answered all of my questions. Kept me updated every step and when I picked my car up it looked brand new. I'm very satisfied with every bit of your business and will tell everyone about you.
GREAT work and great customer service Highly recommend Collision Works for any needed repairs on your vehicle ????
Well first of all the diver side front fender is still not right. The gap between it and the door is not the same as the passenger side. It starts out the normal dice and as you go down the door it gets smaller and smaller. 2. The car now has a weird noise when driving sounds like it's making a humming noise. 3. The car has more damage to the driver side with a new scratch and dent most of the way down the side of the car that wasn't their before the car was taken in. I paid my 1042. Dollar deductible for my insurance and got back a pile of ****!
Great job. Really pleased. Keep up the good work. I will refer in the future. Thank you, Bobby.
Very thorough, quality work. Car returned extremely clean--inside and out. That was a fantastic bonus.
All in all, I have been satisfied (i.e. The timely repairs, communication and friendly atmosphere). However, I am not 100% satisfied, due to the left side door panel upper corner is sticking out, and the driver's door handle sticks, and therefore, makes it harder to open. We will be taking it in to have those items repaired. I am sure that all will be well in the end.
Communications is a major issue. I was told multiple times my car would be ready on 12/27 at noon, I showed up at 1pm and it hadn't even been washed yet. There were also a problem with the deductible, I explained it when dropping off the car, your person said she would contact my insurance, this was never done. We had to make the call when I was picking it up which took nearly 30 minutes more.
Thank you all for the personal effort put into fixing my car. Very surprised that you all cleaned and polished the whole car! Extremely satisfied with everything!
Can't tell yet since I have not seen and picked up the KIA yet! I am supposed to come by sometime on Wednesday. Can't believe the last time I got the car there was barely enough gas in the tank for me to get to 7-11 just down the street @ SE 29th & Sunnylane. However, the car did look a heck of a lot better than when I first saw it @ Car Cab Wrecker!
Great service and personnel.
Professional----No bull s....,. Car clean. Admin
building clean. Great, friendly and HELPFUL employees
The customer experience was fantastic. Even though associates may have been busy with other clients, I was acknowledged when I arrived. Wait was not long and I was invited to join the inspector to my car to answer questions and see the work to be done. Text messages and the web link to allow me to see the status of my car repair were excellent. Very pleased with the end result and service level.
Exceeded my expectations!!!!! A service!!!:-))
All I can say ,,, it's a very good experience
Very good customer service nice people very helpful
Repairs completed in a timely manner with astonishingly results thank you
Excellent service and completely satisfied with Collision Works.
Just wanted to say that you guys took care of my car and brought it back to life. I like the up to date text that you guys sent to let me know how my car is doing. You guys are on time and even cleaned my car when I didn't expect it. Awesome job!!
I loved the way you handled everything ,staying in touch with me through the process and when I picked up my car it was so so clean . You did a great job and thank you so much I'm very impressed.
We wish we had been kept informed on the progress as we were told we would be.
Staff members were very nice and friendly. My car was clean and shiny after the door replacement.
Y'all did a great job I'm very please thank you again and I'm so glad I got my car back looking so great!!!!!!thank you again from Amy O
No further contact please. I think enough has been done with this incident and I need to move on. Respectfully. Susan A
The headlight still isn't exactly right. I am kind picky and probably no one else would notice. The associate told me that was as good as it could be done.
I think collision works tried to make this a positive experience, but the repairs are not done to satisfaction. Multiple scratches from buffing, windshield was not replaced as discussed in the estimate and some small paint chips were not fixed from the hail damage, on the hood/trunk/roof of the car. Buff marks from repairs are clearly visible over the entire vehicle like tiny scratches. This needs to go through the adjuster again. I understand there are insurance guidelines and appreciate that collision works called to request the adjuster to review the damages again sometime next week. Hope things work out and repairs can be done to satisfaction to make this a more positive experience. We still have our van that needs hail damage repair pending the resolution of the car repairs. Thank you.
Second time I have taken my vehicle to you guys. Great job!
I would definitely recommend this shop to someone. The service and communication were prompt and helpful.
Excellent workmanship. Will not hesitate to use them again if the news should arise. Will recommend them to family and friends.
I was completely satisfied with the work you did! Thank you!
requested my cr@cked wind shield be replaced; wasn't done.
Absolutely satisfied! Thank you for such nice service! Your employees took the time to explain everything to me. Great Customer Service!!!
We were so pleased with the work done on our car. It was a beautiful job and our car was so clean and looked like new. Thank you so much for doing such a great job for us. Josh was so nice and so easy to work with. It was a freat experience and our car was ready very fast. Thank you again. We appreciate you.
Extremely helpful, extremely professional, and extremely efficient! Overall, a 10+ experience! Thank you!
My car looks great and the customer service was very good. Everyone was very friendly. Would happily use them again.
So much better than I thought it would be! I will most definitely recommend Collision Works in Del Cuty!
So far everything seems fine. Just picked up my car yesterday afternoon. Employees were all nice and helpful. Car was vacuumed and washed. Completely satisfied.
All staff were courteous and professional and the repair work was exemplary.
I will only bring my repairs to Collision Works. They do a fantastic job.
I was very happy with the repair job.
Their willingness to change the items fixed incorrect or overlooked Had no problem ordering the correct parts & assured me they would fix them to my satisfaction! They kept me up to date daily on the progress of repairs. They knew answers to my questions & explained things w/o making me feel dumb. They were very courteous to me & didn't make me wait. They made me feel like I mattered. I have used them before with great satisfaction & will use them again if necessary. I have recommended them to family and friends and even strangers. They are top notch & do excellent work in a timely manner.
Love the onsite rental. The work was completed so fast. I was really impressed!
they did a great job. the car was done 2 weeks early and looks great! Ashley was very friendly and helpful. it was bad my son had an accident but they helped make it a lot better.
Thank you for giving my car back looking and running good as new AND ahead of projected completion date.
Thank you so much for helping my situation!
Very satisfied with the work, the timeliness and the professionalism.
And the wash and detailing was a nice touch as well.
Thank you again
Vehicle Make : Mitsubishi
A couple of areas minor rework is to be corrected at a later date.
People where friendly, service was great, and it was an easy process. Thank you!
Very happy with the job well done.Paint matched exactly,finished much quicker than said and did a great job. Very nice and l.pleasant people made me feel at ease.
Everyone was friendly and helpful.
Everyone was so nice and kept us informed as the repairs progressed. This is the second vehicle we have had repaired through your company and are very satisfied. If in the future we are in need of your services we will use you again. (I hope we will not need you)
Excellent customer service!
During the repair a part of our underbody protection was not fastened completely, this was not communicated and resulted in problems during a weekend trip. I would not recommend them.
I love the text message updates and everyone was very friendly and knowledgeable and I would highly recommend you to anyone!!
The quality of the whole experience was well above what I ever could have expected! Thank you very much!!!!
Loved being informed of the progress of my vehicle and the speedy repair.
I appreciated the cleanliness of your location, the text updates, and the clean
detailing on my car when I picked it up!
Just drove home but so we are happy with it. Also glad to get earlier than expected.
Fix my truck right and not just thrown back together. Not very happy with the way c/w repairs autos. Does no one check out the autos when their are done??
Repairs were done in a timely fashion. The job was great, my car looked brand new again! Showroom ready!
My car is my baby & I'm very particular about it. They dealt w/ me very professionally even though I at times lacted like a spoiled child.They were very knowledgeable & kept me informed every step of the way. I choose Collision Works due to the fact they were very highly recommended by my son who has used them several times & was quite satisfied with his experience as was I!! Thankful you folks are kind reasonable & caring.I will recommended your establishment very highly to family friends or anyone seeking a top notch business with truly kind & knowledgeable staff.
Great updates and customer service by all staff members
The staff was great and the work done on my car is outstanding. Thanks!
Work looks good. Took a bit longer than expected, but communication was great. There are a couple little cosmetic/paint blemishes, however. But otherwise it was a good job at a decent price.
Excellent service. Could not have been better.
Thank you for everything, can not tell you how awesome you guys made it. The car turn out great.
Very professional. Always kept me well informed.
Vehicle Make : Volkswagen
Great job, great experience. I was kept up to date on a daily basis on the progress on my vehicle. They even detailed my car inside and out before I picked it up. I will definitely use them again and will recommend them
Very satisfied with your work if for some reason have to have a work on my car done again I will definitely use you
Your staff was always courteous and helpful.
You quickly core the right mirror not working.
I am satisfied with the truck repairs that collision works did to my truck. I only got my truck back two days ago hope the repairs last for ever ****-29-2016 Gloria
Loved the positive attitude of the employees!
I appreciate the professional courtesy the staff displayed as well as taking the time to repair my vehicle in a precise manner.
95% satisfied. Just wish it would've taken a couple of less days.
Second time coming to collision works for two separate vehicles/occasions. Great work both times. First choice in repairs.
I liked knowing the steps to how far along the work was on my vehicle. The staff were all very professional and friendly.
I still feel something wrong with my passenger wheel on my car and you said nothing was wrong with it it was not doing that until she hit me and no I am not satisfied with my work I want my car back like it was before she hit me and the paint job is not good not happy at all
You all went above and beyond. It's nice to feel so completely taken care of for a change. Thank you!
Appreciate the quality, communication and professionalism. Thanks for taking care of me!
This is the 2nd time I use your services and as always it looks like nothing happen! The employees are very friendly and I love how I was always updated about my car. Keep up the good work guys!
The very first time I brought my car in, it came back just like new. The second time I brought both vehicles, one after another, and they both still needed something and/or some parts. I was told the parts would be ordered and we would be contacted, which hasn't happened, but I was ok because sometimes things can happen. This time I had a reflector light that needed to be replaced with the last job, and of course that wasn't done. Not to mention, the previous part that I needed on this vehicle still wasn't replaced. I'm continuously trusting you all to do what's needed and what you say you're going to do but that's not happening.
Every one was professional and courteous. The young lady at the front desk was professional and courteous. Thanks
Everything was great and professional. From the customer service to the repairs, I have never felt more relaxed about leaving my vehicle at a shop. Thank you for all the hard work. My truck looks and feels amazing!
I am very impressed! I received a daily text with the progress of the repair. I am also impressed with the quality of the repair. Nice job!
Great customer service!! Was shocked to get in my car and realize the entire inside had been cleaned! Wow!!
Awesome service!!! Appreciate you all very much! Would recommend you to anyone!
The repair took 3 times longer than originally quoted. They never communicated about the numerous delays and then lost a portion of my bed cover. They had to order a new one in that hopefully arrives tomorrow
Vehicle Make : Mitsubishi
Job well done by everyone. Thank you.
Great service from beginning to end. Would trust no other
They actually detailed my entire car! Even the inside, I was very impressed. Constant alerts to tell me when my car would be done. They even finished earlier then expected.
Car looks great. Just had a question about a battery that was replaced.
This is the third time my family has had our cars repaired by your company / you do excellent work
My truck is terrific and they finished early!
Have the insurance company to respond faster so that there is a shorter waiting period on the return of anyone's vehicle,I know that's not on you, but do what you can to speed up the process,thanks again.
Collision Works did an excellent job with my car! I couldn't be more pleased. It looks as though it just rolled off the show room floor. Everyone there is so polite, professional, and eager to help in any way they can. I would not hesitate to recommend their services to anyone. A from this teacher for excellent work!
J. V. Samye Lea
I have used you guys in the past and has always been a pleasure doing business with you.
My repairs were handled efficiently and I received my vehicle back in good as new condition!
Keep doing just what you did with me. Can't think of any reason to be disappointed.
My car looks fantastic! They did an outstanding job and I am totally pleased!! Thank you. I will definitely recommend your shop to others.
You did a great job fixing my truck. Thank you
Very efficient , daily updates. & overall
Service & repairs are excellent????
Length of time to accomplish the job compared to previous more extensive repairs.
The work was completed on time and the car looked great.
Everyone very professional
Very courteous and timely service. Perfect work! I don't know how anyone could choose anybody but your company.
this is the second time I have gone there to get my car fixed and both times it has been great service, easy and convenient! I will definitely be back if need be.
I was very impressed at how fast I was taken care of. I appreciated the fact that the insurance and the rental car agents met me there. You guys do good work above and beyond. Thank you
I appreciate the updates and status reports.
But the detailers left black smudge marks on the inside ceiling and around the visors. Other than that everything was great.
this is my first time having my car repaired or serviced in collision works did a wonderful job I was very impressed with them keeping me updated on my repair their professionalism and I would highly recommend them as a body repair shop to anyone
You completed the work faster than I thought you would. I'm not going to drive it again until The weather improves. Everything appears to be great.
I am not sure if the lights see aligned correctly.
I was impressed with the job done and appreciated the status updates that kept me informed about the progress of the work. I would definitely have collision works give an estimate on another job! Thanks again.
Thanks to all involved. Great, timely, professional work.
Everyone was very professional and caring. You exceeded my expectations. I really appreciate that you detailed my car for me. That was an awesome bonus! Thank you for the frequent updates!
Collision works went above and beyond! Kept me informed the entire process with calls and text messages and the customer service on the website was wonderful. They were done when they said hey would be and gave my vehicle a good wash and vacuum. I'd recommend to anyone!
Your very professional & quick. The updates were a plus. I liked that you let me know the progress. When I picked up my car, the bumper liked great. When I got in the car I was very surprised. You had detailed the inside. Did not expect that but the inside looks great & the freshner you use smells great. Kudos to you all. Thanks. Margaret Sipes
Great service by everyone. I would use your company for future repairs.
You did an awesome job! Great communication! Great service!
No fun to have an accident, but you made it as easy as possible!
Loved doing business with you! Keeping us updated and repairs were done earlier than expected. Very pleased everything from the time we drove in until we drove out!
My wife is very satisfied with the work that you have done on the car... especially with the paint & body work. Thanks Again Charles C
Nice work. Good customer service. Will come back for future repairs.
You did a great job on my boyfriends car, so I wasn't surprised that my car was great as well. Thank you so much! You were reasonably priced, timely, professional, and thorough. I'll recommend you to anyone that needs collision repair in the future!
I loved the text message update option. But I was sent contradictory messages. I received and phone call saying my car would be ready in a few days yet I recieved a text an hour later saying my car was ready. A couple hours later it stated my car was being painted. Then the next morning I was called saying my car was ready for pick up.
Very impressed with coordinated activities with rental, insurance and body shop. Work looks great and quick turnaround with excellent communication on progress !!