Katherine R.
Vehicle Make : Hyundai
Just want to thank Randy for assisting me through the process - providing updates when I asked, advocating for me with the insurance company, and for making it all go smoothly. My car seems to be running very well, and the detailing was superb! I appreciate the dedicated work from the team. Thank you!
Warren D.
Vehicle Make : Vehicle
While the car was totaled, I really appreciate the professionalism, advice, and quick response that AAB provided me.
Lingyi K.
Vehicle Make : Vehicle
Repair time was longer than expected (4 weeks) and cost was quite high that insurance didn't fully cover the repair despite I was not at fault all all.
Anurag C.
Vehicle Make : Vehicle
I cannot recommend Accurate Auto Body enough, specifically Randy, who was an absolute lifesaver after my Rivian was involved in a major incident. Dealing with the aftermath of a total loss evaluation for a specialized electric vehicle is incredibly complex, but Randy stepped in with genuine empathy and provided the exact structural direction I needed when I felt completely overwhelmed.
Because they are an elite, certified facility, his deep expertise and guidance gave me the clarity and confidence to navigate the insurance adjusters properly. Randy didn’t just treat me like another claim number; he truly looked out for my best interests and advocated for me every step of the way. If you want a team that combines world-class technical knowledge with honest, compassionate customer care, go to Accurate Auto Body and ask for Randy. They have earned my highest recommendation!
Lisa K.
Vehicle Make : Toyota
professional customer service. seamless repair to my car. transparent about costs. knowledgeable employees.
Car was returned fairly dirty and old oily hardware was left in cup holder
Asiye K.
Vehicle Make : Vehicle
Randy was really informative and gave me a thorough run down of the process and helped me along he way with questions. He was pretty busy and a little hard to get in touch with, but once you had him he was patient and attentive. The whole process was pretty seamless and easy to work with.
Andrea A.
Vehicle Make : Vehicle
The car was very clean and new parts were installed very well. I appreciate the product manager helping me in cleaning also the resin. As downside it took forever (**** month) and it was very expensive in my opinion
Andy F.
Vehicle Make : Vehicle
I was very disappointed with the additional 2 WEEKS for this repair, caused by three parts that were missed until the initial reassembly step (one of which needing to be ordered).
I don’t know enough about your processes to know just how big a blunder this was, and who exactly was responsible…but given it’s discovery well after the 30days of rental coverage lapsed, had I not had access to my wife’s vehicle, renting a car to cover the delay would have come straight out of my pocket.
I know you (all) can do better.
Andy F
Blade M.
Vehicle Make : Vehicle
Appreciate the team working with insurance to get the cost of repairs fully covered!
Michael R.
Vehicle Make : Vehicle
Great customer service from Jon Frank.
Kenneth T.
Vehicle Make : Vehicle
I am happy with the whole process of getting my car repaired. The whole process was smooth, from dropping off my car for repair to picking it up after the repair. Very happy with the service I received. Thanks!
Everett B.
Vehicle Make : Vehicle
Justin and Stephanie went above and beyond working with my insurance provider to ensure my work was taken care of and covered.
Alejandro M.
Vehicle Make : Chevrolet
I couldn’t have asked for a smoother, more stress-free experience. The entire process was professional from start to finish, and the team is clearly highly skilled.
The staff is amazing, and Jackson was especially helpful and professional. He provided clear, consistent communication and updates, and even assisted by working directly with my insurance. Since this was my first collision, I had no idea where to start, but Jackson guided me through the entire process and made everything easy to understand.
Thank you so much for such a great experience!
Michael P.
Vehicle Make : Vehicle
A big thank you to Randy and the whole team at Accurate AB.
Appreciate the great work and keeping me informed throughout the repair process. Great team and excellent shop.
Alex G.
Vehicle Make : Vehicle
The only constructive feedback I have is that the car was dropped off at 91% battery and returned at 61% battery. If I recall, and I may be misremembering, that Rivian requires a full charge for proper calibrations, based on the time length I think it sat on the lot without charging the entire time it was there.
Patricia N.
Vehicle Make : Vehicle
When I came into your office, I was highly stressed after wrecking my car that morning. Your team was so friendly and helpful and efficient, I was quickly calmed and put at ease. On top of that you fit me into your schedule that day and the price was good. Thank you so much.
Drew G.
Vehicle Make : Vehicle
The interior had various smudges of dirt on them, particularly the headliners, driver headrest, driver seat, and center console.
The body work itself was totally fine!
Joe R.
Vehicle Make : Vehicle
Good job, good communication. Got to done quickly and looks great! Thank you.
Kristina N.
Vehicle Make : Vehicle
I could not be more satisfied with Accurate Body Shop. From the quality of the auto work to the organization and communication from the front desk staff, they made the entire process feel seamless.
I’ve had work done here twice (and hope I won’t need to be back!), but if my Rivian ever needs repair again, I wouldn’t take it anywhere else.
And best of all — they cleaned my car! I remember when that used to be standard with service decades ago, and it absolutely made my day. I had to double-check I was getting into the right vehicle ????
Highly recommend!
Rachel E.
Vehicle Make : Vehicle
We are so thankful to the entire team! From Stephanie at the front always providing accurate and timely information to everyone who worked on our car. We've never gotten a car back so clean and beautiful too- it felt brand new again! Thank you for all your hard work and for you attention to excellence.
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