courteous service. I liked the many updates, keeping me informed. Delivery was right on schedule. Thanks.
Very easy to deal with. The text updates were especially helpful on planning when to pick up my vehicle.
I trust u guys. This was my second service there and I got what I wanted for a good price.
Job well done and I appreciated being kept updated along the way.
In spite of scheduling the repairs more than a week in advance, there were 5 delays over superficial damage to a fender. In addition, I was not notified of the delays until I contacted Accurate rather than Accurate contacting me. These delays cost me taxes and fees on a rental car for 7 days. If the work had been performed as promised, there would have been no rental car needed as I was out of town during the originally scheduled repair time. In addition, I had to leave work early twice as a result of the delays. In addition, the staff misrepresented the status of the vehicle as when I dropped in to get something from the car, it was clearly not as far along as they indicated on the phone. I have contacted my insurance company to let them know this is unacceptable and I will strongly suggest they find a new provider.
Car was not ready on promised day. Then work had to be re-done. On the other car, the price of the work was increased without my prior approval.
Rear bumper was not reinstalled very well. It is misaligned.
Cordial team. Managed expectations. Quality delivery.
Only one thing is that original estimate was considerably lower than actuals in time and price. Would have prefered more acuracy.
I love that they're honest and competent!
Very accommodating, knowledgeable and very pleasant to work with. Thank you!
Auto body work is good. However, communication about status and pick up was not.
Thank you for prioritizing my window repair so my car was operable asap
The repair took almost a week longer than originally estimated. Also they found additional items that "needed" repair after I dropped it off. So maybe the estimating isn't so accurate.
The service was fine, the workmanship is always great. The text messaging system you have stinks and is actually quite annoying because it is never 'accurate'. Ironic
As with my previous experience, I'm very happy with the workmanship and a job well done and a great service.
Thanks a lot!
I think the cost of repairing the car is exorbitant.there were 4 supplements issued to the insurance which shows you guys donot know how to assess the damage which is absolutely ridiculous.you simply put the blame on state farm.i am really disappointed with the time taken to repair the car.....i would never ever visit your shop..,..you guys just make use of the opportunity..
I arrived home after picking up my car and my husband said they didn't fix the dent and that it was still visible. Yes I would love to have someone call me. Thank you.
thank you for your help. car looks good. thanks again.
superior customer service, very accommodating, professional work.