Damage, due to another car hitting mine, was repaired in a very timely and professional manner. Had a lot of dents, scrapes and just ugly damage. As an extra courtsy, C. Gibbs did an especially outstanding job. She spent a lot of time masking/touching up several bad "neighboring" areas and my car looked better ALL OVER due to her kindness and professionalism. I was very impressed with the results. Thank you Accurate and Crystal. Owner, 2007 white Toyota.
Great customer service (dean in particular)
We are happy to get our car back after 2months. It looks terrific and glad it was in a great repair shop!
Satisfied with the repair but the lift back area wasn’t cleaned. There was a layer of dust and numerous dust finger prints on the black trim and floor area.
There was rubbing compound dust all over the vehicle. White dust on panels and fenders trim/crevices.
The work done was excellent as far as I can tell, but timelines and communication of changes could have been greatly improved. My completion date was rescheduled at least 10 times, often the day of or day before pickup (or multiple times within one day). My initial date of completion was 5/2, this kept getting rescheduled until my final pickup date on 5/14. I understand that things take time and that getting parts can be out of the shop's control, but I also would have preferred a more realistic date be provided vs. consistently pushing "one more day" 10+ times via an email notification with no additional information. I made plans and changed my work day several times to accommodate pickup, only to be told last minute that it would be another day.
All this said, i would still recommend the shop for the work done, but i would warn people about the timelines and communication of what was going on.
You can't tell there had been any damage....look awesome. Thank you so much and it being cleaned inside and out before returning to me..didn't expect that.
courteous service. I liked the many updates, keeping me informed. Delivery was right on schedule. Thanks.
Very easy to deal with. The text updates were especially helpful on planning when to pick up my vehicle.
I trust u guys. This was my second service there and I got what I wanted for a good price.
Job well done and I appreciated being kept updated along the way.
In spite of scheduling the repairs more than a week in advance, there were 5 delays over superficial damage to a fender. In addition, I was not notified of the delays until I contacted Accurate rather than Accurate contacting me. These delays cost me taxes and fees on a rental car for 7 days. If the work had been performed as promised, there would have been no rental car needed as I was out of town during the originally scheduled repair time. In addition, I had to leave work early twice as a result of the delays. In addition, the staff misrepresented the status of the vehicle as when I dropped in to get something from the car, it was clearly not as far along as they indicated on the phone. I have contacted my insurance company to let them know this is unacceptable and I will strongly suggest they find a new provider.
Car was not ready on promised day. Then work had to be re-done. On the other car, the price of the work was increased without my prior approval.
Rear bumper was not reinstalled very well. It is misaligned.
Cordial team. Managed expectations. Quality delivery.
Only one thing is that original estimate was considerably lower than actuals in time and price. Would have prefered more acuracy.
I love that they're honest and competent!
Very accommodating, knowledgeable and very pleasant to work with. Thank you!
Auto body work is good. However, communication about status and pick up was not.
Thank you for prioritizing my window repair so my car was operable asap
The repair took almost a week longer than originally estimated. Also they found additional items that "needed" repair after I dropped it off. So maybe the estimating isn't so accurate.