My headlight is out of aliengnment
Very courteous and professional customer service. Also fantastic body work on truck. On time completion along with clearing on truck inside and out. Will definity recommend you to my friends. Thank you for a great experience in a less than pleasurable circumstance (accident).
I had no issues once my car was in the shop, but in the over 2 months I waited for parts I was told I would be contacted every week to update me on what parts had arrived and what we were waiting on.
I had to call every other week to find out what was going on and never not even once received a call. Every time I called Rasmine, the receptionist, said she would contact me, never did. After I was told the last of the parts would be there on march 1st, I called that morning, she said she would call after noon if the parts were there. Never received a call, so on Wednesday March 3rd I called and she said the parts had been waiting for me... After I finally dropped off the car I was told I would receive calls updating me on the car and would receive another call when it was done. Only time I ever heard from the shop was from the automated text messages and when I called to scheduled a pick up.
So basically only issue I had was your awful receptionist Rasmine. I would use your body shop again, if she's gone. Otherwise probably going somewhere else.
Paint looks great though. Geoff did a great job with my car. Still, Rasmine ruined the experience
Great work and very friendly staff !!!!
I love this body shop and hope I don't have to visit them again. They are professional, accommodating and simply the best body shop in town.
Great customer service and car was fixed quickly!!!
Awesome service! Finished all repairs ahead of schedule, and you wouldn't know there was ever any damage. Paint was a flawless match for my truck. Cleaned the entire vehicle inside and out, and my 2007 Silverado looked like new. Friendly and professional staff who take pride in their work!
Wasn't told about the need for blending in paint. The receptionist was very friendly and took care of me in a matter of minutes, and did not exceed her quote, in fact, she quoted me more than the actual amount, which was a nice surprise come to see the final bill.
Great work and completed on time. Would recommend to friends and family.
I liked the update messages letting me know how the repair was progressing.
Performed beyond my expectations!
Thanks for the interior detail job. Really appreciated. Like the text updates too. Courteous staff.
10/10 can't wait for my car to get hit again just so I can go through the fantastic customer service at Able shop.
You delivered the car to CMS by tow, you
picked it up and drove it back to your shop
on Friday after CMS did its work. Able
called CMS on Monday and asked them
if they did the brakes, because your
driver reported the brakes were "mushy".
You delivered the car to me on Tuesday.
I drove it home then to CMS with
NO BRAKES; you had to press to the floor to
engage the brakes. WHY DID YOU RELEASE
THR CAR TO YOUR CUSTOMER WHEN IT
HAD NO BRAKES! Dennis F
Thx! Great job & service!
It would have been nice to get my vehicle back in days rather than weeks. The service and specifically Shane, were exemplary! Made a painful experience a little less painful
Excellent service. Ready when promised.
Very professional and finished the repairs before expected.
Excellent, excellent, excellent
Razzmin is extremely knowledgeable and personable on the phone.
Made my car look new all over again ????
Vehicle Make : Volkswagen
The only thing that was not replaced to the same was the cars emblem. Besides that, awesome work!
You guys are awesome! Totally satisfied with my experience. Very friendly staff and my car looks great. The whole process was very easy and convenient. Thank you! I'll be recommending you!
Everything about this process was amazingly easy and simple! Thank you for your hard work!
Although I wasn't happy about having to deal with the aftermath of someone hitting my parked vehicle, Downtown Able helped make the process as painless as possible. My encounters with the employees, especially Razzmin, were all professional and friendly. They were able to I inspect and repair my vehicle quickly, and I appreciate the car wash and detailing as icing on the cake! I would not hesitate to recommend them to my friends who need collision repairs.
Vehicle Make : Mini Cooper
When I got my car back you could not even tell that she had ever been damaged! She was clean inside and out and even smelled better than when I dropped her off! Thanks for taking good care of my baby! :)
I am happy to have picked Ablle Body Shop for repair on my bumper. And the outside of my vehicle was clean. I am very well satisfied with the repair and the care they gave my vehicle. I will go back to get more repair soon. Whatever you do;do well. Colossians 3:23
Fast, professional, ontime, reasonable prices. This is as easy as it gets for a customer. They've set the bar high for every shop.
I would definitely use Able Body Shop Downtown again.
I liked the text message updates on the progress of the repair on my car.
Vehicle Make : Volkswagen
Everyone there was friendly, patient, great communication. Made it as painless of a process for my busy schedule. I was extremely satisfied.
I am very pleased to the people involved in my car's repair, from scheduling, phone calls, repair . Thank you very much to the mechanics that fix my car, I am very satisfied and happy with the finish product. Thank you for the extra mile you go for the service in cleaning my car, it's smells fresh and new again . I'm impressed how quicker yet detailed you are when it comes to customer satisfaction . Please let me know in any ways that I commend people behind the repair . I am more than willing to make a comment.
I've used this Body Shop on several occasions. I love this place because they're friendly, professional and do a great job!
All staff very friendly, I was kept up to date on repairs. Upon first bringing my truck in for an estimate, Shane explained what was needed to repair the door. He and Razzmin did their best to schedule the repair around my job. Forgive me, as I forgot the other gentleman's name, but he was also very pleasant/understanding when discussing about QC issue. I want to also thank those who worked on my truck. It looks great! Thank you for going the extra mile and cleaning the inside of my tans for the water. I will continue to recommend you all to those I know. Sorry for the long comment. Jen D.
Razzmin is absolutely amazing. Able Body Shop is extremely lucky to have an employee like her. This has been a long, stressful road and her communication and customer service really aided the situation. Thank you to everyone for working on getting my vehicle back to me!
I was happy with the work done and the experience I had at Gambell Able body shop.
The work was excellent and the office staff made an unpleasant task much easier.
The work done on my truck was excellent. I was kept up on the status of my repair by text. I was provided a ride home when I dropped off my truck and picked up when my repairs were completed . I drove away in a detailed truck with 2 complimentary bottles of water. It was nice to see that customer service still exist and Able Body Shop exemplifies customer service.
Great people, great work!
They do a really good job.
My car is beautiful! Thank you
Thanks for the quick work. I wasn't expecting you guys to also detail the car. Much appreciated.
Believe the windshield wiper (L) is still bent. Will come by early next week.
Everything was great! Staff very friendly and accommodating, had my vehicle in and out way faster than anticipated.
Excellent job and we really appreciate your hard work in getting our car fixed ASAP!
Great work on time. So happy to have a repaired vehicle, clean inside and out!
I was super pleased with the friendliness and helpfulness in getting my car repaired and back in a quick time . I was given a quote for the time it would take repair and my car was done 8 days earlier ;)
I will always recommend Able to anyone needing your assistance .
Excellent service! Really appreciated communication regarding status. Definitely would recommend and return if I ever need auto body work.
You are courteous and very thorough. You are making sure that I realize if there is a problem that I am to let you know. You seem willing to take care of any problems that might exist. You kept me informed about the problems and reasons why it wouldn't be done at the original time set.
My truck looks totally SICK! Shane and his crew at the downton location did an excellent job. It looks so good i cant wait to get in another accident. JUST KIDDING! THANKS AGAIN Fantasy C
Very efficient customer service, my car was detailed and ready before the expected pick up time. I will definitely come back
Able body shop people were very helpful in willng to do the job at a time frame to fit our schedule. Doing a great job and holding on to the car till we returned from a 5 week trip.
My car looks like it is new. Courteous, professional, reliable are words I would use to describe Able and our estimator, Shane. I loved the texting feature that kept us informed about my car. Super job.
Great service with a smile. Good workmanship too
Good service. Friendly & fair.
Both visits to able an awesome experience! I appreciate the quick, quality work and great customer service. Thanx a ton!
The absolute best customer service! Friendly, efficient; my car was done quickly, estimate was right on. Outstanding!
The guy at the main desk Sean I believe was super nice! They cleaned my car and gave me 2 bottle of water. Great service!
Everyone did a great jo, from the beginning to picking up my car. Thanks
Everyone I dealt with was so friendly and helpful! I will recommend Able Body Shop to everyone I know!!
Excellent job, enjoyed the courteous professional help and would recommend highly. Thanks
Everyone was bery informative, helpful, and the turn around was very quick.
Done before scheduled time
Megan was great! Car looks good and the bottles of water were a nice touch. Thanks!
Every team member is pleasant and professional!
All my questions were answered and the work came in before schedule . I will recommend this company highly!
Thank you for the awesome experience
What a wonderful group of people!! Plus, they do an excellent job at repairing my vehicles!! Unfortunately, I've had several opportunities to get my vehicles fixed. I'm just thankful I have a great auto body shop to take them to!!
Fantastic shop, great experience from start to finish. Completely helpful and always where willing to answer my questions, would strongly refer shop to friends and family.
It was great as alway have been coming here for years and great work as usual thanks
Did a great Job!!!! Thanks!!!
First, it took a month and a half to order my parts and received no phone call explaining why. After several calls to your shop, I was able to schedule an appointment. You guys had my van for three weeks and never received a text message update or phone call explaining why you were taking so long to fix it. I had to call the shop only to be till that no one knows anything about my van except that it was, "in body". I asked for the manager to call me, but your manager avoided calling me. The following Monday I called again to ask the same questions and again I was told it was, "in body". Again the manager avoided calling me. Later that day I received a text and then a phone call telling me that my van was on track with a completion date two weeks away. When I asked why so long, I was told that after having my van for over three weeks, you finally decided that the lift gate was not repairable and had to order a new one. Over three weeks after you had my van! I am very disappointed with the customer service, especially the lack of communication from anyone. Keep in mind that this is just a summary and probably doesn't exactly explain my complete dissatisfaction and lack of faith in your shops competence.
My car came out great there was a dent that was missed they took the car back in without any questions asked and made talking and asking questions easy they have great,customer service and employees are very friendly
I appreciate all the updates I received, the awesome customer service and having my vehicle done before the date it was suppose to be done. Early Christmas gift. Thank you Able I will definitely recommend them to my friends and family.
Able body shop has been the only body shop we use. You are the best in anchorage. Thank you.
Keep up the good work and happy holidays!
****) The alignment and steering weren't aligned together, wheel is off some degrees. Not able that didn't finish the job.
2) able removed the roof rack but didn't install it correctly. It's unsafe if installed wrong and could have come off during transit. Wish able called and asked if they needed the roof rack removed, or jest left off for me to reinstall.
My experience with Able was fantastic! The staff was friendly and helpful throughout the whole process. Also the text updated letting me know that my car was happy and being well cared for were great! Thanks for your help!!
Out standing even you forgot to pull out dent. But you I know you will take care of that problem in the morning. Thanks for going the extra mile to take the 4 runner to my wife. Thank you
Excellent, professional, and timely service. Thank you
Courteous, friendly and very timely, job was completed ahead of schedule, thank you so much.
Friendly,professional and quality workmanship.
I had a small ding on the back 350.00 and they forgot to fix it. not a big deal but would of been nice to fix since insurance was paying for rental car.the ding was on my dime so actually saved me money
Awesome staff! Car got done a lot sooner than expected!
If I ever need body repair, I would certainly have it done at Able Auto body. Thank you very much they were great!
Fast & efficient. Great job.
I've had my wife's car in to get work done numberous times. Always pleased with the results. Great job again guys. Thanks
Job well done and ahead of schedule
Thanks to Shane for working hard to make it as pianles for me as possible.
Vehicle Make : Mini Cooper
Thanks for an awesome job and quick turnaround!!
Thank you for everything!
Shane and his staff seemed knowledgeable and professional. I appreciate now Shane walked me through the process of the estimate through to completion of the bill which, surprisingly, and almost disappointingly, turned out to be less than the estimate by far.
At the end of their day they even hung in there with me to closing time and offered to wait for enterprise to come and pick up my rental car I appreciate all of your efforts.
They were nice and professional! Great service. Thank you I walk out of and said to myself man they really took care me. Wish Able the best.
don't spray Armor All on the inside of the windshield
The folks at Able Auto Body were great! All work done on time and they did a great job! Shayne and Megan were very helpful and I enjoyed working with them. I would recommend them to anyone. Thank you.
The constant communication though text was wonderful. I liked being up to date on what was going on with my car. I felt like most people there cared about me and helping me out.
Liked the texted updates. Very helpful!
Thanks for getting it back to me right away. You guys are great