There was a lot of passing the buck on the lack of communication. Picking up my car. It was torn apart in the back. Baskets from back were put up front and not returned. The girl who walked me out told me that the tow driver pulled the trunk apart. However when I pointed out to her that I was with the tow driver the entire time and at no time was he in the trunk. Her response was then oh well you have a lot of things in your car. I had coats and things from moving my mother here to Vancouver because my dad died. In the back where you get into the taillights that was torn apart and not put back together. The jack and the parts for the spare where thrown all over in the trunk. Then to make it even better while I waited an additional 15 minutes, which made me late getting back to work, the receptionist was getting smart with another customer at the front desk. Then as she left she and another young girl and younger boy all laughed. I will not recommend your establishment nor will I be back
I really do enjoy my experience at mcCulloms. From Kristen and her speedy estimates, amazing customer service and impeccable communication to Sara at the front desk and her friendliness. My car came back looking better than prior to my accident. The mechanics went above and beyond to fight to ensure my car was in perfect running condition when I left.
Thank you team!!
After multiple times of trying to get the right piece we finally got it figured out and they put it on very quickly and at a reasonable price.
Friendly and courteous crew.
Great communication during the job. Will use them again
I am very pleased with the results of the repair on my F-150. I appreciated the text and phone updates. I also appreciated that the inside was vacuumed which I wasn't expecting. If (and hopefully I won't) I need auto body work as gain in the future I will definitely recommend you. Thank you again.
I appreciated the text updates, but it would be nice not to get duplicates of the same messages.
Every one was helpful and courteous. I love how the car looks!!
Excellent workmanship. Repeat customer. Fair. Reliable. Have already referred others to NW Auto.
Awesome service and amazing staff.
Great job on my car. People there are very warm and friendly.
Thank you for doing a great job and getting my car fix quickly
Thank you for doing a great job on my car. Really appreciate everything from the professional work all the way through the management. I appreciate all the phone calls and keeping me updated with the progress. I will definitely recommend Mcollum.
Great experience your customer service department kept me up to date on the progress of the repairs very satisfied thank you
Everyone was wonderful and I got my car back faster than I expected! Thank you all!!!
Your staff were totally professional and friendly. I picked up my car today and in the rain it looked really good. I can hardly wait to see what it looks like in sunshine.
The workmanship is very professional and the repair was completed timely. In addition the staff customer service was outstanding. Thank you!
Very helpful and friendly. The loaner car was a life saver. The car looks great! I will definitely refer anyone who needs repair to you for business. Thank you again.
excellent service and results. Underpromised and overdelivered. Thank you!
We are very satisfied with the service, repair. Kristen and Sara were wonderful to work with. We will be back in the future if we are need of any repair.
Thank you all. We really appreciate everyone’s hard work.
Mike and Colleen C