Chris was very helpful, and explained everything in detail. Made sure that my car was basically perfect upon return.
I have received numerous positive comments and compliments concerning the work done on our 2000 Lincoln Cartier. As usual, Craft Collision did an excellent job. Customer service was “well-above-the-bar” as we were informed of the progress of the repairs and even a referral for interior refurbishment that was out of Craft’s Scope.
Thank you for taking care of every detail! The follow up texts each day were so helpful and appreciated.
Wasn't told until almost your closing time on Friday that vehicle was ready to pick up. Resulted in having rental car for three extra days that weren't covered by insurance. Was advised by rental car agency that that is standard practice for Craft. Not acceptable.
My experience with craft collision went very well. This is the second time I have used their services and have been very pleased with the outcome. I would highly recommend them to anyone needing quality work.
I was very satisfied with the work. Realized my inside footroom was vacuumed. I think they were going the extra mile to make me smile. I hope I don’t have an accident to go through this again, but you did a good job.????
The best car collision repair company in Lynchburg. Very professional and dedicated staff. Great consumer service . The manager was excited and caring .
Craft took very good care of my vehicle. No time was wasted during my appointment. Very friendly and professional.
I like the updates through the text messages,especially when you had a problem with some delay with parts ordered. This is our second repair with Craft and each time our vehicle was repaired so well, you couldn’t tell where the damage was.
Very professional and great customer service.
Vehicle Make : Mini Cooper
Chris is AMAZING! The MINI COOPER looks brand new and we were able to keep our big events in Georgia and Alabama because of the level of service that he provided! I’m very grateful for this experience! I’m looking for to having the stripes put back on the MINI soon!
My vehicle looks great and I was kept informed during the entire process
I did not like the way the car was cleaned. The interior was cleaned with something and it’s not of quality like I am use to from Craft. Also the place where the rear quarter panel was put back together does not look the same as the other side. I mentioned something and was “put off” stating that’s the way it looks sometime. The car is brand new. Not happy
Our experience this time was a total 360 from the previous time a few weeks ago. Everything went very smooth! Very pleased w everyone involved! Thank you!
Very satisfied with work and time keeping me up to date on work done daily.
Craft collision did an amazing job fixing my vehicle
Thanks for a job well done and for finishing on schedule.
Always a pleasant experience if the need arises in the future we always know where to go.
Our car was finished on time, and even Ed itthough we discovered a problem after we pick it up, Craft Collision repaired it the same day.
Service and repair was excellent. I was informed every step of the way and even repairs above what I was expecting were taken care of.