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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 535 reviews 66%
4 star 112 reviews 14%
3 star 39 reviews 5%
2 star 37 reviews 5%
1 star 89 reviews 11%
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(All Vehicle Makes)
Jocelyn G.
Vehicle Make : Chevrolet
1 out of 5
11/22/2023
The roof rail was not attached properly and is already coming off.
Alexandria L.
Vehicle Make : Toyota
1 out of 5
10/26/2023
They didn’t put the grill back on and I’ve been trying to get ahold of them since so I can bring my car in and they can put the grill back on, but no one answers or gets back to me when I leave a message
Graham R.
Vehicle Make : Scion
1 out of 5
10/22/2023
I am still waiting to hear back about a missing replacement part.
Arlene Z.
Vehicle Make : Hyundai
5 out of 5
10/6/2023
I was happy with the whole process. You kept me informed all the way along and delivered my car when it was due and the result is excellent.
Haocheng L.
Vehicle Make : BMW
1 out of 5
10/6/2023
My rear seat was damaged by your staff, I'm sure the rear seat was in good condition before I left my vehicle. I just noticed that because I went on a trop as soon as I got the vehicle and just back yesterday.
Amit S.
Vehicle Make : Toyota
5 out of 5
10/4/2023
Thanks for taking care of repair of my car.
Amit S.
Vehicle Make : Toyota
5 out of 5
10/4/2023
Thanks for taking care of repair of my car.
Julian L.
Vehicle Make : GMC
1 out of 5
10/4/2023
I think that your agent was in professional he gets to involved with the insurance agent and doesn’t send what you tell him to send he sends what he thinks happens
George K.
Vehicle Make : Toyota
5 out of 5
9/28/2023
Joe, you are the best!
Chase W.
Vehicle Make : Mercedes-Benz
1 out of 5
9/28/2023
The overall job was good. But for the cost of the Flarespace paint/install, which was significantly more than many other shops charge, I would expect better work. You left raw metal, unprimed and unfinished, in many areas where the cuts were made for the flares. I had to buy primer and finish the edges myself. Additionally, most professionals know to cover open spaces in a vehicle when making cuts to the body in order to prevent the metal shavings from falling in and causing rust. Throughout the compartments in my van, I noticed a significant amount of rusted metal shavings a week after I got the van back. I was happy to pay professionals to do the install because I did not have time. But for the quality of work that I got, I would have rather done it myself.
Eric P.
Vehicle Make : BMW
5 out of 5
9/23/2023
Best service ever!!!
Fanny E.
Vehicle Make : Toyota
5 out of 5
8/27/2023
Very good job nice customers representative.specials thanks to Daniel Escobar
Dino F.
Vehicle Make : Toyota
5 out of 5
8/25/2023
Great service, am fully satisfied. ty
Ritesh S.
Vehicle Make : Honda
1 out of 5
7/31/2023
The headlight connection is loose, wipers are out of alignment, and other loose parts. I have to find the time to bring in the car
Luis S.
Vehicle Make : Hyundai
5 out of 5
7/27/2023
Very professional and friendly staff
Erin J.
Vehicle Make : Hyundai
5 out of 5
7/12/2023
From the estimate, to the paperwork, to the repair work, to receiving the car back like new, all steps were executed diligently and efficiently.
Vishal M.
Vehicle Make : Honda
1 out of 5
6/23/2023
The auto lock stopped working from the day I picked up the car from your shop. I will visit the shop this week for further diagnosis. On pickup day, they reset the system but didn't fixed the issue.
Guoqing L.
Vehicle Make : BMW
1 out of 5
5/28/2023
My dashboard light was not working properly after the fix. I’ll bring in car to have it fixed again. I hope golden collisio will cover rental cost this time.
Dhanendra Chinubhai.
Vehicle Make : Toyota
5 out of 5
5/20/2023
All service managers are knowledgeable and believe in work ethics, Especially Brian, I work with him, 5***** service , will inform you every step of process. Will definitely recommend Golden west to all my family and friends
Anika G.
Vehicle Make : Volvo
5 out of 5
5/4/2023
I was very impressed with how smoothly the people at Golden West Collision made my car repair process. Everyone, from the front desk to the gentlemen who explained my car repairs, were very thorough and thoughtful.

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