My new mustang has an unsafe torque steer after repairs were made and the representative told me it was my other tires and they won't do anything about it.
I appreciate Emily keeping in touch with me throughout the whole process and being available to answer my questions any time I called.
Brian and the team are amazing great communication
Emily and **** were extremely helpful, kind, and wonderful about giving me timely updates on the progress of my repairs.
Great customer service from Emily and ****! And our car looks brand new again!! Thank you!!
Emily and **** were awesome. Super helpful and communicated well.
Brian was awesome! Very good customer service and knows what he's doing.
There was a bit of confusion when my car first arrived at the body shop. Emily went out of her way to make sure all went well and made sure to communicate all that was happening for me.
Emily was the greatest. The receptionist was awesome. I apologize I didn't get her name.
Brian, front office staff, and the technicians are excellent! Customer service is stellar, prompt, honest, and resourceful! Results are first rate! The place to go when you have auto "mayhem". Thank you!
Brian and his team were fantastic. Will certainly recommend them to everyone.
Could have gone smoother. Thank you.
Very pleased with the way the ladies handled the logistics of
The repair of my truck. They went above and beyond to
Accommodate the needs of my repair. Great place to do
Very good work, quick, and excellent customer service
Excellent personal service. I will recommend to anyone!
Great experience... and speedy results
Brian and his crew did a great job, and their customer service skills are to be commended.
This has been the 2nd time I have needed MOG
Ford body shop and both times they have
done an excellent job and it has been a
pleasure working with Emily.
Great communication skills from the whole scheduling department.
Emily **** and tony are amazing . They make your shop the best thank you
Great people and my car was return like new. Can not ask for more very professional Staff. I will always use the mall of ga ford for any future car repairs and body work.
Very good,quick & kept us informed ????
From start to finish I received excellent customer service. Emily rocks, give her a raise!
I was greated with a smile. And Emily kept me in touch every step of the way.
Thank you so much for doing such a great job
Great customer service! My car looks great! Thank you!
Brian and Emily went WAY out of there way to make sure I was taken care of! If I ever need a body shop again, no question it will be with them. I'll do my best to spread the word as well!
Great repair and great service
Brain and his team were AMAZING! we will be using them again! Thank you so much!
Emily and the staff were great. Very friendly and professional by keeping me updated throughout the whole process. Great Service!!
Staff was extremely helpful and kind and the service was fast.
Excellent service, very excellent!
Everyone did an exceptional job. Went above and beyond my expectations. Thank you so much! Great job!
Emily was very courteous, friendly and helpful.
We were very well satisfied with the service provided.
The atmosphere was very friendly. We were quite
Pleased with the staff. Thanks!
Brian was great to work with. Very professional.
Great job! Exceeded expectations!
Great customer service good feedback they kept me informed during the whole process I would definitely return it's my second time to do business with mullah Georgia forward thank you the body shop that is I take my car on a regular basis to the service center
Excellent job by an outstanding staff.
Great communication. Need to make the drop box a little more clear. Maybe put one on the building. Outside of that, no problems. Unless of course my bumper falls of....kidding.
Great service from everyone that worked there!
You need to give Emily a huge raise! Calm confidence cannot be taught, and she's got. That really puts the client at ease. I wish I could clone her...the world would be a much better place! Sincerely!
I really liked being updated daily with text updates. I'm a busy girl, so it was very appreciated
I couldn't ask for better service or womanship from the intire team , I would recommend mall of Georgia Ford Body Shop to any and all in need of repairs . Thanks Again !!
Staff was great Emily was outstanding
Everyone involved in the process could not have done a better job. They made the process easy and kept me informed throughout the entirety of my repairs. Will definitely use again and recommend this body shop to others.
Great customer service very fast and efficient!
Thanks to Emily for being so informative and on top of things. My repair was very minor but treated as if it was a higher revenue generating job! Great Job Emily!
MoGA Ford did a great job with repairs and shuttled my car back and forth for 15K check up which was super covenient for me. I love that they communicated with me every step along the way & our car was cleaned inside & out when they gave it back to me!!!
The team did a great job keeping me informed about the status of my car. I appreciated the helpfulness.
Very easy process. Emilie was great and very helpful. There were some small issues but your team is doing what the can to fix them.
Did what you said you would for the edtimated $. Nice job!
Job well done at a fair price.
Everyone was super friendly and helpful.
The customer service team and the repair techs did a great job!
I came in on a Saturday to drop my vehicle off for repairs. Before I could even step out of my vehicle I was greeted/welcomed by Bryan. Bryan's greeting wasn't just about what he and his shop could do for me. I promise it felt as if I had spoken to him many times before about random things that we've both always been mutually interested in. The process of getting your car into the shop would literally take anywhere from 2-5 minutes if you don't find yourself lost in a conversation about cars or sports. Bryan told me he'd take care of my car and he did. My car was done in a week due to my damage. I knew the damages would be taken care of with no problem but I what I was most concerned about was a paint match. I was told there's nothing they can't handle and they proved they aren't all talk. You will receive a text message alerting you of the processes your vehicle is going under during its repairs. After picking up my car I could't tell it was ever hit. These folks have experience! From the drop off to the pick up you will feel good about your choice of shop to deal with. I told Bryan I'd be back when needed and I meant that. You guys made a friend and fan of me!
Red 2013 Ford Taurus Limited
Very friendly. Work was completed in a fair amount of time so I wasn't left without a car. Work was very satisfactory. Thank you.
Second wreck on that car, they did a perfect job
Brain the body shop Manger was great to me and my family he went the extra mile to explain everything to me and how it will be done.The work turned out excellent and I will highly recommend him and will use him for any future needs.Thank you
Fast friendly service. My car looks great!
My estimator Emily was awesome dealing with my deadbeat insurance agent. She was great to communicate with me and made my experience with Mall of Georgia Ford awesome. The work was done in a timely manner and I am happy with my service thank you very much
Appraiser (Emma?- sorry forgot name) rushed the job completion in order to allow us to keep a scheduled out of town departure. Thank you!!
Emily and Ivana at the front desk were always polite and helpful. Emily always could give me status updates on the extensive repairs to my Explorer. I never had the opportunity to meet any of the hard-working folks in the bag.
My vehicle looks and runs great. We have a couple touchups to do but that will happen next week.
Good experience from start to finish.
Ordered part ( sideview mirror for F150) on Monday afternoon, part was in Tues, I showed up at ****:05 and was out at ****:30. Efficient and friendly service , great experience.
So far so good, took 2 weeks, but great quality work.
Excellent customer service. Very jappy woth the whole process.
Great service. Completely satisfied.
Emily toon good care of my car from the beginning to the end.
Everything was completed in a timely manner. What was quoted by another body shop took Mall of Georgia Ford's body shop half the time! Their staff was friendly and courteous. Having an accident is extremely frustrating and upsetting. Mall of Georgia Ford's body shop relieved much of that. Thank you to the staff for their professionalism! It has not gone unnoticed! 10/10
Truck looks great. Thanks
Great communication through the process. Quality repair work
Just got truck back. So far looks good.
Brain and his whole staff accommodated me on all of my request to ensure my vehicle was treated with the utmost respect. They also delivered on the promise of when it was to be completed and also made sure before departing the shop that I was 100% satisfied.
The Explorer looks great! Thanks a lot guys!
Service was done in a timely manner- very quick actually! Also, the front two women were extremely nice and helpful during the process.
When it came time to get my vehicle, they said they would call me to let me know when ready, but I had to call on multiple days to press for a pickup time. When I finally did pick up they were just doing a quick spray off as the truck was still wet. I would have thought that a detail clean would have been warranted on an 8k repair! Rick
Awesome experience. Keep up the great work
Fast and courtesy service. Car looks great! Great team work. Thanks to all of you.
Good service, fast repair
I found the shop to be very accommodating the manager Brian was very helpful and responsive to any questions or concerns I had.
You have a great team, very energitic and customer driven.
Keep up the good work.
This is my fourth car I have brought to MOGF's body shop, each experience has been great. The quality of the repairs always exceed expectations. Everyone I interface with are professional, and friendly. The latest experience my insurance company was going to total it, then changed there decision, after 26,400 in repairs the truck looks better than before the accident.
The staff was very friendly and courteous. They also keep me informed of the status of my vehicle repair every step of the way.
Great customer service and body work!
Treated very nicely and was kept up to date on all the repairs
Truck has pink Paint on it. Seems like yhe truck was used, driven, stained seat snd not the miles i dropped off on invoice
Another job well done! My car looks great and I couldn't be happier with how it turned out! Thank you for all you guys do!
Big difference on the original estimate and the completed costs. Repair looks fantastic.
I truly appreciate the fast service. The staff took the time to talk to me and my drop-off appointment was moved up by week. My only wish is that the staff would have handled the car-rental reservation before I was picked up by Enterprise.
Very professional and great work
Extremely satisfied with the turn around time!
Great! Had our car back in 3 days. Wonderful service.
I requested that my vihicle be recertified when the repairs we finished. I was asked to write my request on the original paperwork, so I did. However, it was notnow as not. I was not informed that my request had not been accomplished until I came to pick the car up and was ready to leave. Then I asked about it and was told that they didn't really know how to do that. I told them that It would have been good to let me knw sooner.
They did an outstanding job. They kept us up to date with what was going on. Very nice staff.
Car looks great and personal folks were great
Bad radiator put in. Picked up car on Wednesday and coolant leak Sunday morning and I've had to replace the radiator so I can get to work. Will have defective part and invoice handy for reimbursement.
The people that received me were very professional, understanding and effecient. They kept me informed all through the process. There were no surprises and the cost was as quoted.
My car is good as new and I have a lifetime guarantee. Wonderful.
Great service and paint job. Lessened the Geico poor claim policy.
Outstanding Service. Best in the business
Great people to work with.
Great job! Great customer service.
Great job, friendly staff.
Thank you to Emily for keeping me up to date
Thank you Brian for going out of your way to get my Mustang fixed.
The level of work was great. The timeliness of the repairs was not. After taking 12 days to get completed, the truck came back covered in dust.
You guys did an awesome job and the staff is very friendly.
They did an awesome job I am very pleased with the work. Thank you.
This was a second chance for this body shop! They did a nice job, completed the work extremely fast. They forgot about a complimentary paint touch up they promised on a few scratches but that's okay. Am so far pleased at their work. Much improved from a few years ago ... We had a car there 63 days. The manager at the time was terrible! Glad he's gone!!! Much, much better communication!
The work was well done and timely. I was a bit surprised that a car was not arranged to drive while work was done since it was a paint defect covered by warranty.
Great job on mu truck, kept me informed, cost less than estimated.
Great job by everyone at Mall of Georgia Collision.
John godwin did a great job repairing my car and it was done very fast
They got me in and out in a short period of time, and was really nice to me.
Great customer service!! Fast service!
Thank you for finishing the repairs so quickly.
Well done!! Exceptional customer service and the repair work was perfect.
Quick and easy experience.
Vehicle Make : Volkswagen
Awesome Service and greatly satisfied with the excellence with which we were treated by the staff at MOGCC!
Brian **** is perhaps the finest service manager I've ever worked with.
He is on the case when he says he will take care of your car and is truthfully reassuring in his estimates and service time. Never had such a great experience. Sorry we had to have a car accident to learn about these great folks at Mall of Georgia Ford. We are switching all of our auto service needs for all three of our Ford and Lincoln Mercury cars to Mall of Georgia Ford.
Service was outstanding. Girls at the front were very helpful.
The manager Brian sent above and beyond the call of duty helping me with my claim and fixing my car. I've never been in the situation that I was in with my wreck and he not only eased my mind but made sure that EVERYTHING was completely taken care of! I called crying like a total woman and he made the process easier than it should have been! I will use him and mall of Georgia ford for any and all services ever in the future and will be sure to reccomend him to anyone I know. I am so appreciative for him in ml the midst of my crisis. I had never met him prior but felt like a personal friend. Thank u again for all the help! Brian rocks!
I asked if the work could be done in one week bc of my travels and they did!
Very pleasant people to work with thank you
You did an awesome job repairing my truck. Also finished the job before the estimated time. I just love the almost daily updates on the progress of repairs.
Everyone was so friendly.
It was a pleasure to have my truck repaired at Mall of Georgia Ford collision center.
Thank you Gary M
Vehicle Make : Volkswagen
After over a month my car is still not fixed. As long as you are on a smooth road it sound ok but when you are on a road with bumps the back end sounds as if it is going to fall off. It needs more work.
I rarely am this effusive about the quality of service received from any business or individual. Am under the belief that customer satisfaction should be paramount to any enterprise. However, Brian and Michelle were outstanding! This was probably the best car service experience I have ever had. Very pleased with quality of service and the time it took to complete the repair. Recommend you guys without hesitation.
Service was outstanding. Vehicle was repaired in a very prompt manner.
U guys were great I will recommend you
Great job thanks for the quick turn around.