Service King sent e-mail updates almost every day to keep me informed on the progress. Staff were extremely nice and helpful. My car looks like new!
My license plate holder and license plate were not on my truck. Also front bumper was twisted and I have to go back Monday morning to have them to fix it. Also after receiving truck I had to drive back across town to have them put on Leison plate holder an Leison plate. The owners wife smoke cigarettes when I went to pick up the truck her breath was so powerful stock so bad I had to step back put my hand over my nose to keep from smelling her bad breath it was offensive. Overall experience has been horrible.
Very professional and excellent work.
I am 86yrs old and was terrified to come over there but when I arrivied I was treated like family
My car was ready 4 days before they said it would be and it looked good, employees were friendly and very respectful.
Exceptional service! 5 stars
Great job. Got it done sooner than expected
And you washed it. Thanks Service King!
Thank you for being so cooperative and for communicating throughout the process of fixing my car.
Excellent 200% satisfied keep doing what you do!
Since I've had the car for 2 days and one was pouring down rain, so far everything looks great.
Quick, easy, great communication throughout. Couldn't be more pleased.
It was not repaired to my satisfaction am not pleased with the repairs.I am all for discussing it but not with the actual repair shop that did the repairs only with corporate and it must be with someone in upper management because the live chat rep has already let the shop know I am dissatisfied.
Information was always available about status.
So friendly and did a great job in a timely manner!
Debbie went above and beyond!!!
Thank you so much!
I was very impressed with everything provided
They were very informant and courteous. They were very helpful.
Overall it was a good experience...
Great service excellent work
Vehicle Make : Mitsubishi
Great service, great people, especially dawn at the service desk, she was always super friendly.
I really like the updates on my phone and the ladies and service techs were very helpful, fast and great. Thank you!
This was the easiest repair i have ever experienced. The repair looks great.i will recommend you guys to anyone needing repair work.
I was helped by Debbie and her office mates. Everything was explained to me and the entire process went smoothly. My car looks better than before it was in an accident.
Great experience. Everyone was great andbrepair was perfect.
Everything was amazing with the customer service and getting things set up, very professional, friendly & relaxing. I have never had to deal with anything like this before and was anxious about what to do. Debbie and the Geico gentlemen knew exactly what to do and answered all my questions even before I asked them. The outside of the car looks Awesome BUT after getting home my husband looked everything over and noticed that the inner fender liner was not replaced. (Not sure what to call that - sorry) - I do have before & after pictures if needed.
A very good experience. The service and the work done were both excellent.
Very courteous throughout in keeping me updated on the progress and all
Quality work with friendly staff
Vehicle Make : Volkswagen
Thanks for the repair to my car, it looks fantastic! I really appreciate the explanation on everything that was done during the repair. There were a few bumps in the road which meant it took longer than anticipated and having to go to another center for repairs to a communication board, and I understand that a Volkswagen is quite the challenge for anyone. Service King staff are all very friendly and helpful and go out of their way to help. Thanks again.
Great group of people. Job turned out excellent
As a new customer, I am so impressed with this location! I got in an accident that caused a pretty good amount of damage and I was worried my car was unfixable or would never be the same as it was before the wreck. Those worries were short lived because Debbie went above and beyond not only with my car repairs, but also with her amazing customer service. She explained every detail of the repair in a way that I could actually understand and she went out of her way to make sure everything ran smoothly, even staying after the shop closed to make sure I was able to find a ride home, and even driving me home when my original ride flaked!!
And I was ecstatic to find out my car had been fixed a whole week earlier than expected, and looked even BETTER than it did before the accident. This level of customer service shows that Debbie and the rest of the employees at this location truly care about their customers and about giving Service King a good name.
Great job from the team at Service King
Attention to details to make sure repairs are complete.
Excellent service! Quick and friendly! Would recommend again!!
The staff was extremely helpful, and my truck was repaired in a timely manner. I appreciate their professionalism and courtesy.
Every one is organized there & very friendly! They go above & beyond.
Satisfied with customer service.
Debbie was excellent she got my car ready early
The work was completed much earlier than expected but was still high quality! Enjoyed the daily updates via email. Very courteous and friendly staff! Will certainly recommend Service King! A+
Good service that met our expectations.
Everything is being done ahead of the projected time frame. They stand behind their work with enthusiasm!
They're still getting a couple of "bugs" worked out.
Quality work and great costumer service
Great service with quick turnaround!
Deborah was awesome! Went above and beyond to make sure we were satisfied with our car!
Debbie was so helpful and professional.
The service is wonderful and quick. Looks good as new
The team did a very good job. The most memorable person was Debbie. She worked with me and jept me updated everyday. Overall job well done.
A white spot on my bumper
Thank you for taking good care
Of my automobile.
SK90 rocks!!! Friendly staff!!!
Quick and friendly service. <><
Let me first start out by staying YOUR STAFF is incredible!! They were all very friendly and very knowledgeable. They made the process so easy and so smooth!! Service King went above and beyond to get my car back to me in a timely manner which is appreciated beyond measure!!! My car looked AMAZING when I picked it up. Top of the line work!!! I will highly recommend Service King to my friends and family in the event they ever need car repairs! I can't thank everyone enough for all they did and their exceptional customer service!! Cody, Debbie, Dawn and Jeff are all a HUGE asset to your company!!
Everything looks great. My only comment is that when detailing my car, it looks like the windows and mirrors were washed with dirty water, which was only a minor thing (there were streaks everywhere).
Very professional. Went out of they're way to help with my dead battery. Akways kept me up to date.
Quality work, friendly service and kept up to date via text on work progress. Thank you for a job well done.
Everyone was friendly and patient! Thanks for job well done!
Thanks for a fast and great job
Very fast and friendly staff!
This Service King is absolutely the best!!! Everyone is so incredibly helpful and willing to help me in my situation. I will never go anywhere else EXCEPT Service King!
Excellent customer service and the worklooked great. Would definitely use them again and the price was very reasonable
Very personable! The team made me feel lik they had known me for quite some time.
Very helpful people and always let me know what was going on while my car was being repaired....I would definitely recommend to anyone that needs their vehicles fixed...
Excellent people. Great attitude. Keep up the good work.????
The service I received at Service King on Lasalle in Waco was exceptional. The staff was very competent and friendly. They kept in close communication with me, and my car was very clean when I picked it up. It was a very easy and pleasant experience.
Friendly agents, quick service and repair.
Everyone was great and kept me updated on the progress.
Job well done on time thank you service King
Vehicle had $15k in repairs should have been totaled but they wanted to try to repair it. I had to take it back like maybe 3-4 times with problems, Just got it back a few days ago it broke down!
Friendly. Fast. Thank you
The service I received from Service King was outstanding. I really appreciated receiving the texts letting me know the status of my vehicle. Your service is hands down the most efficient service I've received to date. Mrs Debbie provided me with the best one on one customer service from beginning to end. My car looked like it came from the dealership when I picked it up. I will definitely refer all my friends. Thanks again Service King!
Staff with was very courteous. I live the email updates on the progress
Quick responses; quick repair; looks great!
Debbie was a delight from start to finish.
Great experience--thank you!!
SK 90 Rocks...very friendly staff!!!
Quick turn around
Every one was friendly at the shop. Debbie was very helpful.
The work was done very fast, 2 days.
The entire process went very smoothly. Very professional. Keep me informed the entire time. Deborah Hood was excellent. She kept me informed as to what was going on - very prompt. I will recommend Service King to everyone. Thank you for a job well done.
Debbie Hood was very helpful
My bumper looks fantastic! You staff was friendly and courteous. I hope I'm never in another accident, but if I am, Service King would be my choice for repairs!
This place rocks! Friendly staff!
I was disappointed with the initial adjustment of the hood and latch. There was scratching on the new bumper paint which was repaired and very nice when I came to pick up the vehicle the second day. Great attitude of all and good communication of all employees. I understand nobody is perfect and I'm not either. Great job overall and good recovery.... Thanks.
Loved that my car was ready before the promised date.
They stayed in constant contact with me via email with the progress of my car. The staff was very friendly and my car looks wonderful!
Debbie was great kept me informed through the whole repair. Only place I'll let repair my truck.
Thank you,keep doing the great work.and thankful for the personal.
Excellent personnel, constant updates, and contact greatly appreciated. Wonderful work on the vehicle. Couldn't be more pleased. 10 Rating across the board!
Thank you for repairing my Kia back to the way it was. It was exceptionally clean, your employees are very nice and helpful, and we appreciate your great service.
The staff was very friendly, and made me at home. The process was very easy, and they even cleaned my car when they were finished. The area they repaired looks even better than before it was hit.
Was pleased with the courtesy shown also kept me updated which I appreciated greatly was overall great service.
They were really nice and helpful
The service King employees who took care of my car did a wonderful job! Julia, was a sweetheart and totally provided great customer service! Thank you Service King for fixing my beat up car, and making it look brand spanking new! Lol
I was kept informed on progress of my car very friendly was satisfied
Vehicle Make : Volkswagen
I appreciate how quickly my car was fixed and the politeness of the staff I worked with
Ms Debbie was great and extremely helpful.
Vehicle Make : Mitsubishi
Y'all did an amazing job on my car. I am truly sorry you had to deal with gainsco insurance company,but I am truly blessed for everything you did.
Really appreciate Jimmy's knowledge and giving me feedback on the job done.
The staff was exceptionally friendly.
The repair was well done.
The job was done so quickly.
I love the fact I was involved every step of the way always letting me know how long and far we have gotten
It was amazing getting updates on the progress of the vehicle as it progressed. The team was professional. Great work as well.
Thank you for being friendly and willing to communicate.
I will be recommending Service King to all my friends. Fast and friendly service. Job well done. Debbie Hood kept me updated on the progress of my card without having to ask. Best service ever!
The entire staff was amazingly courteous and professional. I appreciate the consistent updates I was provided with via email about my vehicle. Debbie and Elizabeth were phenomenal.
Everything was great... except my car was finished on a Friday and I was sent an email. No phone call-- I specifically asked for phone call or text updates as I do not check email often. So my car sat there until I picked it up Monday because I did not get a phone call telling me it was ready. Do not know if they would have eventually called.....
Excellent service, great experience
Great friendly staff and kelp me updated on the progress on my car. My car looks really good . Thanks for a job well done.
The fix was clean and performed in a short period of time. The personnel were very professional and provided continue updates. Great job!!!????
The work was efficient and quick, but my highest praise would be for the organization, efficiency, and communication of the office staff. Great job!
I would just like to thank everyone at service king so much for being so nice and always providing prompt updates about my car. You guys really made this process much easier and way less stressful than it could have been!
Very friendly and courteous people! I got my car back fast, can't even tell we were rear ended and it was clean...(which it rare because of my kids!) there was a tear in my eye seeing it vacuumed..LOL.
Friendly employees, timely notifications, and quick repair and turn around. Excellent repair work. And a clean vehicle afterwards. Impressed me greatly.
Service King did a wonderful job restoring my car quickly, and Deborah Hood offered kindness and clarity that I greatly appreciated.
The service was excellent and the attendants are very courteous as well. I am well pleased with the service and let's not forget the car wash and vacuum. Thanks very much I will recommend you very highly.
All of the people involved made our experience less than unpleasant which given the circumstances that we met is a good thing. I have associates with inside knowledge of the Waco body shop community and they stated if your insurance company has a relationship with Service King go with them for your repairs. I was not disappointed. Thank you.
Everyone at Service King La Salle is AWESOME!!!
Great service, over and above
Awesome!!!! The Greatest. Keep it up!!!
Very professional throughout experience. Was hassle free making the entire process worry free for me.
All personal at Service King were very polite and helpful. They thoroughly explained all that was going to take place and how long it would be for me to get my car back. I am going to pass the word and tell others if they need collision repair to go to see your company. Thank you so much I give you all an A
Job well done. My car looks great
Service King exceeded any expectation I had, great friendly people who make you feel like family. Great communications during the entire claims/repair process, would not use anyone other than Service King in future should there be a need.
Thank you Service King for a GREAT Experience!
Did a wonderful job will tell other about the services you do. Job well done
I will come back everyone was so nice and timely Thank you and everyone there be blessed. Minnie Williams
Exceeded my expectations! Great communication!
Interacting with Debbie gave me complete confidence that my car was in good hands. The texts I received about the progress of the repair put my mind at ease.
Everyone was very helpful and professional thank you for the great customer service!
Great experience ????everyone was very nice and professional
Debbie was great to work with...professional & knowledgeable
My experience at Service King exceeded my expectations!
Vehicle Make : Mitsubishi
There is nothing bad I can say about service king. The staff treats you with respect and help get you in and out. The job on the car was superb and this is the second time my car went in looking like crap and came out looking new. Great job to all involved.
They were great! Got my car in and out in about a week!! Much faster than others!!!
Vehicle Make : Mitsubishi
From start to finish I was kept informed on the progress of my car, a rarity. Everyone was friendly and helpful, not forced but genuine. Thank you!!!!
Phillip was attentive and kept me in the loop via phone calls. I was happy with his customer service and I was happy with service kings work.
Friendly service and car looked great
Vehicle Make : Mitsubishi
I have no suggestions for improvement !
Kept me fell informed during the process.
It was a pleasure working with Deborah. She did a good job keeping me informed of the repair progress and expected completion date.
Over charged Charged 32 for writing a check.
Everyone at the Waco Service King on La Walls was amazing. I had never had to use my geico insurance before and I was worried it would be a nightmare. They used "small words" for me and walked me though every step of the way making it as painless as possible. While I hope I never have to use them again, I would definitely recommend them to anyone who needs a repair.
Thanks for going above and beyond to fix my car!
Everyone at the office was amazing and made my expierence completely painless.
Deborah Hood was very helpful. She took us step by step through the process. I appreciate that.
You people did an out staning job, thank you !! G reed
People were great and very efficient.
Impressed with the quick repair time- from the time the estimate was established to the pick up of the vehicle after the repair was exceptional.
Ms. Hood was pleasant and professional, she did a great job.
all repairs done correctly
Very nice, personable staff.
The team was efficient, professional, demonstrated proficient knowledge and provided excellent customer care and follow up. A specific call out to Ms. Deborah Hood as she was trustworthy of my information and was superior in her communication skills and knowledge in her role.
My experience with Service King was excellent. Always kept me updated on the progress of my car. They were nice and welcoming. I would recommend anyone who needs work done on their car to take it there.
It was great and very timely!
Vehicle Make : Mitsubishi
I was very happy when I came to get my car. They did an awesome job. Thank you so much for making my car look good again.
The staff there was really friendly. Also they keep me informed the entire time they had my truck
You guys have great service! My car was completely fixed AND clean when I got it back and I really appreciate that.
Everyone at Service King was fantastic to work with. Friendly, professional, and went above and beyond to help me get my car fixed.
Vehicle Make : Mitsubishi
Quick & excellent work
Greattt job done Service King.....
The repair was good but the car didn't start when we came to pick it up. Had to get another rental car
My car took over a month to repair. I received text stating that the car would be finished on certain dates, and associates even saying that it would he complete no later than their specified date etc. Out of frustration I went iN person to see the car and was told that they had waited on parts every week. When I finally picked the car up on 7-14-15,an associate apologized for the delay and said that my car was new and they really wanted to take their time on it. Car was fixed great but did not like the way service king handled communication, as well as different reasons why my car took so long to complete. My car took 32 days to complete.
Customer service was OUTSTANDING!
The staff was so friendly and courteous. I received updates everyday which was very helpful. The whole process was so easy with the car rental service being so readily available. My car looked fantastic when I picked it up. This was the BEST experience I have had with a repair shop and I will not use anyone else! I would recommend Service King to all my family and friends!
The ladies at the front desk we're very friendly and polite. I did get the car back looking amazing but there is a hissing sound coming from under the hood when I drove it off the yard. But all in all 9/10 rating with me!
Thanks very much for everyone
We were completely satisfied, keep doing what your doing. Good Job!
Your people are the most courteous people I have been in contact with in a long time!
De Leon family
Super nice to me very professionl al
Very courteous , very professional , kept me up to date on the progress and when I picked my car up today WOW! The repairs were excellent , my car was clean inside and out !!! Good job Service King !! I was reccomending you before I ever picked my car up .
The team put a rush on my car, to finish a day early and saved me money on my rental. The repairs were excellent, as was the friendly customer service as well. I will recommend Service King to my friends in the future. Thank you.
Wonderful Service. They really do care about their customers.
I love how quickly they got the job done and how they kept me updated every step of the way and called when something odd was discovered instead of just moving on and not notifying me.
Very swift and helpful service provided by Debbie and everyone else at Service King. Great updates sent to my email to inform me of the status of my repairs, and answered all questions I had about the repair.
Everyone was very helpful and kind.
Vehicle Make : Volkswagen
The customer service I was provided was amazing! They treated me like family and I felt that my car was in great hands.