Bully was excellent. I will bring my car to him from now on. He is professional and friendly!
Excellent service. Friendly and courteous personnel. Very pleased with the entire experience.
I'm so pleased with the work that was done to my car, I couldn't be happier with everyone that took part in the process. Thanks you!
I believe your body shop did an excellent job with my car. I seriously had such a big smile on my face when they brought it atound to show me. The bumper looks amazing and they detailed the interior just to add the icing on the cake. Great drive home to say the least.
Excellent job ,excellent service would recommend every one to have all there vehicle repairs done at Towneast ford collision center. Keep up the great work. .
The team did a great job! I will highly recommend them to others. This is the second time I have used the repair shop at Town East Ford. I own a Nissan Altima and I chose Town East Ford over Trophy Nissan to fix the car!
Great service!! Very quick with what I needed to be fixed. People friendly managers. Came out and discussed with me what was wrong and told me he could fix it with no problem and by the end of the day. I will definitely be back there if I ever have a problem!
Love the daily email updates!
Billy's the bomb. His customer service is top notch. He's always gone above and beyond for satisfactory results the past couple accidents I've had. Thanks again ;)
Great team of guys with customer service their first priority. Very professional.
The repair work done to my Truck was exceptional and the service was even better. Zane took great care of me with continual updates on the status of the repairs and never promised anything he couldn't deliver. The repair work done by the technicians is also Awesome! I couldn't be happier with the results and it feels like I'm driving a new vehicle. I also want to "Thank You" for detailing my vehicle and delivering it in immaculate condition. Job well Done!!! I'll recommend you to everyone possible. Thanks again...
Our Collision Estimator Billy **** went beyond helpful, he called to let us know our car was ready ahead of time. The e.mails kept us informed. We both work at Cracker Barrel and will be giving Town East Ford a thumbs up to our customers. Thanks!! good service is hard to find
One employee in particular went the extra mile to ensure my auto was looking great. David McDermott. Everyone was very nice and professional he however stood out. Service was great and I would recommend them to family and friends. Awesome job thanks.
There are still a few minor details, but I am very pleased with the overall process. Thank you all. Zane went the extra mile to make sure my truck left the shop today
Don't understand why you stole my microfiber clothes that were in my driver's side door pocket. Otherwise nice job.
Billy is the greatest guy,,,he works on getting your car repaired quickly,,,he is the one!!!
From dropping the car off, updates by text, and the entire team made the experience great. Will definitely recommend you.
Zane was great keeping me updated on my repairs and expectation of delivery. My repairs were finished ahead of schedule which was greatly appreciated. I would definitely recommend Town East Ford for repair services. Thank you!!
Billy was great! Thank Lu!!
Excellent job ,, I like the location right near the highway And the employees very nice. very nice
Kevin and Hector communicated great throughout the process! Thank you very much for making a stressful situation so much easier!
Billy did a good professional job with repairing my GMC Yukon.
I would highly recommend his work.
Zane Johnson was awesome and really took care of me. He was very good at keeping me posted!
Kevin the bodyshop manager didn't take of me though. He refused to honor my 10% discount i received in the mail from Town East Ford. I spoke with Farle my salesrep and Jason O Donnell and they told me that it should not be a problem. I went to visit with Farle and Jason while they repaired my truck.
Town East Body Shop is definitely the place to go!
Billy was a great help getting my truck all fixed up in a timely manner. Upon picking up my truck, they had cleaned it and returned it to me all shinny and beautiful!
Thank you SO much!
Wonderful service and great people! Thank you
Billy kept me updated every step of the process and dealt very well with the insurance company. My truck looks better than new.
My experience with Billy at Town East Ford was seamless. He was able to answer all my questions. Very responsive staff. Great service with timely updates. I will recommend Town East Ford to everyone I know.
I appreciate the speed of the work done for me. I brought my car in at 7:00 and had it home by 4:30 in the afternoon. Completely satisfied with the cost since I didn't file a insurance claim. Your cashier was quick and courteous. Kevin was concerned about getting my car back so that I wouldn't have to rent a car. I appreciate the quality of customer service. One doesn't get that kind of service anywhere. Thank you.
David went above and beyond customer service
Customer service is excellent I have never had to use a body shop, but I know they can't all be as courteous and thoughtful as your team. I will return if I ever need more work
Job well done and wonderful customer service. Completely satisfied and would recommend to family and friends!
I appreciate the job you guys done for me. The body work , keeping me updated on how things were going . Thank you sincerely Calvin G
Quality work in a timely mater. Great staff. Thanks to all of you.
Took longer than I thought it would, 19 days, but looks great now
Timely and looks good and professionally repaired.
Everything was great from start to finish. Worked with me and helped with the insurance. Thank yall so much. Will be telling everyone how great it was.
I always come back to town east because they do a phenomenal job
Did an excellent job and stayed on schedule. I didn't expect the heavy cleaning and detailing inside and out. Car looks brand new. So glad to be back in my Mustang. Thank you.
This is not the only Nissan I had repaired at Town East Ford and is completely satisfied with the repairs. I had another one repaired there and was and still am just as satisfied. If there are any others I will need, that's where I'll be going.
Thank you for a job well done!
Special thanks to Zak for all the phone calls
And help with everything
the work done on my car was super...Also enjoyed the daily updates via e-mail .car cleaned and shine thnx but one let down my mat frontal passanger side was exchanged mine was new. the one in there now is dirty and old i will have to replace it.please hope you do not have a bad apple! otherwise . thank you for the work well done
Bully and Kevin are a good example of how a body shop should be ran. I will not take my business anywhere but Town East Ford Body Shop.
Rick was great! Thank you for making the process very easy and enjoyable!
Your staff was wonderful to work with, and I appreciate the text updates that I regularly received. My car was ready just when you said it would be.
Zane Johnson (BodyShop) did an OUTSTANDING job!
Looks great and the service was excellent.
The Car looks awesome. Try did a grest job. Billy was awesome with keeping me up to date on the status through out the repairs....I have been bring all my cars here for a longtime....I will continue to do so....thx Town East Ford Body Shop.
I was very impressed that when we got our truck back it was clean as a whistle! We appreciate the extra effort! Thank you for getting our repairs done in a timely manner as well!!
All the body work looks very good. I have used Town East Ford body shop in years past and the body work has always been expertly repaired. My only concern is the headliner that was removed to fix the roof it does not appear to be connected in the middle near the dome light and I am concerned it may start to fall or sage at that point.
My cruise control stopped working
Very smooth and easy process. Love the text messages with updates. Much easier for me to get text messages during the day than phone calls. Everyone was super friendly and helpful.
Town East Body Shop does an excellent and professional job. Also, they do a very good job in keeping you informed of the repair job along the way. Job well done!
Billy was great. I really appreciated the team going above and beyond by coordinating with the service department so I could get an oil change on my vehicle before picking it up from collision. I've been a David McDavid customer for a long time, but I think I may have found my new go to shop for body and service. Thank you!
Vehicle Make : Volkswagen
Time commitments were not held requiring extended duration of rental car use without a toll tag option for commuting. Communications were light as to status and anticipated completion.
Finding small chips and scratches that were not there when I brought it in for repair also compound left on rubber trim around doors
Great job and friendly service. Y'all rock!!!
The updates were incredibly helpful and the car came out looking great! The car looks as if no damage was ever done to it
Wish there had been other dates to drop the vehicle off (work schedule is not flexible and they would only allow drop offs on Monday - Wednesday). I understand that the work might not have been started in a similar timeframe but should have been more flexible in that capacity
Zach did an awesome job coordinating the work and keeping me informed of the progress.
David McDermott was awesome!!!
Team was very cordial and I loved the updates via text! My car looks like new. So far I am 100% satisfied. Thank you so much!
Just wanted to recommend Billy **** and Vanessa (front desk) with their exceptional customer service. They should definitely be recommended.
Car looks great! Team completed the job early which was fantastic since I didn't have a rental car. Billy was very good about communicating with me and the email status updates were also really great. Thanks!
Car ran like new. Great job and looked great.
I was pleased and my car was repaired in a timely
manner. I received up dates in my email periodically during the process. The staff was courteous and helpful with all my needs thank you Town East Ford.
They did a great job. The truck looks great and it was a nice touch that they washed and vacuum the carpet. Everyone was professional and kept be informed during the process
Took a week longer than scheduled. I called 2 hours ahead and said that I was coming to pick it up but when I got there I had to wait 40 minutes for someone to bring up the vehicle. When the vehicle got there it was dirty, even the parts that were new were not clean. The tire was missing the air nozzle cap. The tire light was on...and an hour later when I tried to close the door the handle fell out of the hole, someone had stripped the screw that holds it on and also the cap that covers the screw had a broken tab. I now have to take time to bring the vehicle back in to have the door handle repaired...and I want it done correctly.
They left paint on the screws bolts and strutted other than that it was a good experience and I do not want them to call me
Was very pleased. Zach Preddy did a great job.
Was great how you text about job in progress
Great, courtious and fast service by your USAA rep.
Informed throughout repair finished earlier than expected - looks better than original
David & USAA through Town East did an outstanding job.
Rick was great and made the whole process stress free.
Great job. Very pleased with tbe work done
Billy was exceptional to work with! Listened to every concern. Assured us all would be handled to perfection!! Made me feel well taken care of!
Excelente atention. Thank you.
We have much work done there and Rick has always been
great. He knows us by sight.
Thanks again for doing a great job.
Friendly staff and loved the text updates!! Keep up the good work!!!
Smooth as silk. All staff were excellent and work was performed flawlessly.
Great job done on my car! Excellent service. Will recommend you guys too others.
Fantastic and fast service. Highly recommend Billy! Loved the updates! Keep up the good work!
I wanna thank Billy ****, also all the guys in the shop the van Looks Great...Job well done.
They went above and beyond expectation
David is INCREDIBLE!! The service was superb!!
Well billy and J C keep me up to date what going on with my truck and the day it was going to be ready they made it happen for me to get it early so I could get out of town on time ????
My ford escape looks new again.
Great job, car looks like new , fast and efficient
Very happy with the customer service I received thanks
You guys did amazing work, and I even got my truck back 2 days early!! I would gladly use Town East Ford for all my repairs.
Billy did a great job getting my car done quickly thanks
Billy was awesome. He keep us informed and up to date with periodic status calls and completed the job when promised.
Thank you Zach for your help. And thanks you for the messages in keeping me informed about my car!
Town East Ford did an excellent job in my vehicle looks like new I love it and appreciate the time and effort
The text message I received sais my car would be ready one day and they call and tell me different if they are going to have the texts sending out they should have the same day and then I told them I couldn't come in the middle of the day and still gave me the middle of the day I won't be going back until I know it's better then the time I went..
TownEast Ford did a great job. They had my truck ready in 3 days & I believe that they go above & beyond when it comes 2 body work & they have great customer service
Top Notch Crew
Shane was incedible
Very informative and knowledgeable. They answered all my questions in a friendly and professional manner. Great Job.
Thank you so much for going above and beyond on my car. I know it's a busy time for y'all and I appreciate y'all fitting me in!
Thanks to Dave and the whole Town East team for a job well done in the collision department
As long as you have Billy I'll keep coming. He is the best.
The exterior of that truck has not looked that good since it was new. I'm truly impressed.
Amazing staff and amazing work
I was really worried about the paint not matching on my car since it's a rare color but it looks perfect. Like its brand new.
I had great service at Town East Collision Center.
Billy **** was very polite and knew exactly what he was doing. Thank you guys for making my car new again.
I'm bringing my car back later this week. It has multiple dings&dents left on it while in Town East Collision Center. There are cigarette ashes in my trunk and my passenger seat, red scuff marks on my bumper and over spray of grey paint on passenger door. Several of these items were buffed up by Zach and his crew today but the 2 new red dents on my bumper need further attention and I was asked to bring my car back. I was given several reasons of how "those must have been there before" "that is just red rubs from our air hose". I took multiple pics of my car before I dropped it off, those marks were not there. Very frustrating that we as customers usually owe lots of money on our cars still, to get the car back with more damages than it had originally really ****. It was the whole reason I chose a dealership over other collision centers.
Everyone was pleasant to work with and professional. I appreciate that.
Town east ford did a excellent job of keeping me up to date on my repairs and did the repairs in a fast time will use them again
I liked the fact I was greeted the minute I walked in the door. Your receptionist is very good. I also liked the that the truck was clean inside and out when Zach brought it out. I expected a light, once over wash on the outside. Give your wash guy a raise.
All staff members who assisted with the processing of our repair were courteous, professional, friendly.
Billy always takes great care of his customers. We have used this body shop for years. The repairs are done perfectly.
It took longer than we would have liked. But now that I have my vehicle back, it was so worth the wait.
Night time drop off and pickup was convenient as I did not have to miss any work. Zach was excellent and I appreciated getting back a clean truck.
Zack is a wonderful person. My father was a Mechanic, and passed away 12 years ago. I have had trusting issues since then. Zack made me feel like my father was taking care of me. Thank you so much Zack
I was kept informed throughout the repairs and my vehicle was ready sooner than anticipated.
Very good job , thank you
The team did a good job, keep up the good work .
My gas light was on when my car was returned to me. Thats not acceptable.
Very nice job on time.... Thank you
Zach took care of everything very professional and helpful. Truck is back to new!
I WAS REALLY LOOKING FORWARD TO SEEING MY MUSTANG AGAIN,WITH THAT NEW CAR APPEARANCE I WAS PROMISED.I WAS NOT LET DOWN AS MY MUSTANG WAS FLAWLESS IN EVERY DETAIL.WOW,OUTSTANDING JOB????????CUSTOMER SERVICE JOB#! ????
Very knowledgable. Helped me carry my things from one car to another. Very polite. Will definitely use again if service is needed.
Zane was the best! He was very informative and kept me posted on the progress of my car repair.
Always have been taken care of nicely
I was very impressed that the repairs were completed before expected.
Your whole team did a Great Job !!! Thank you
Zach was great and always kept me updated and my SUV was finished early.
David did a great job
You know how to do it right, Thank you all.
Very pleased with the customer service received and all the repairs done on my Nissan Murano. Thank you.
I appreciated the courtesy and the email updates.
Billy and team did a great job from getting us checked in, walking us over to enterprise, keeping us updated on the repair and finally to delivering to us a great finished hail damaged car.
Will be a repeat customer!
Looks like it was before clean and like new thanks good job
Vehicle Make : Volkswagen
Been here several times and always a pleasant experience
Vehicle Make : Volkswagen
Fast turnaround and friendly staff!
The body shop and the whole team was excellent I will recommend my friends and family that May need any repairs to your shop. The staff and service was excellent. Job well done. Thank you !
Restored to show room quality!
Everyone was so helpful and professional. Thanks especially to Zach and Kevin, and the friendly personnel at Enterprise leasing as well.
Town East Body Shop went above and beyond in helping me get back in my vehicle.
My experiences with Town East Ford have always been great. David has been my person both times and he's always helpful and professional. Hopefully I don't need any repair work soon, but if so I will use Town East Ford.
Everyone was wonderful and the service was outstanding.
Zach made sure I was kept up to date through the entire process and even went above and beyond to get my oil changed and inspection done while they had the car for me.
Purdy was professional and explained everything upfront they even finished the truck early
Zane kept me informed and delivered exactly as stated. I was pleased with the final results of the body work and paint. Would recommend.
Our experience at Town East Body Shop was exceptional. We came in on a busy day, however Kevin **** assisted us personally so that we would not have to wait. We were kept abreast of the status of the repairs and the job was completed in a timely manner on the date promised. Service like that is rare these days. My car was returned clean and looking like brand new! Thank you for taking care of our repair needs! We will recommend Town East to all our friends.
Excellent job and ZACK keep me informed through the process of the repairs. Great job. Will refer to others.
I was called by Billy and told that I didn't pay anything and that all records were electrical so out wasn't there error. I was the one who told him about the insurance money then he wanted to question me on it and demanded that I come in on our before frosty to post the remaining even though it was their error that they didn't process the full amount. I also had an allowance done and wasn't told about something not being complete as in a bracket our something listing to keep it from starting in place and when I brought out up he advised me of trying to get him to fix something that I had told him not too. He also lied to my husband and told him that my insurance company denied something he never signed to them as a supplement and told them they're was nothing to submit. I feel I want treated like a customer and was more treated like a thief. I would like someone other than him that is over him to call me and address this.
Vehicle Make : Volkswagen
Thank you for finishing my repairs ahead of schedule and for cleaning my car.
The whole experience was courteous and professional.
David was very very awesome! I loved how he sent me updates constantly. I'm very satisfied with town east ford collision and the staff! David is excellent at his job as well!
truck cane out good!very satisfied. Glad I chose Ford
David gave the best customer service I have ever received from auto repair facility.
Good customer service. Nice , friendly staff
You did a great job on my car????????tanks!
Great job and down time was great
Overall great experience!
I was very please with the work completed on my vehicle and the customer service of the associates in the Service Collision department was outstanding.
Tanks for all the good work.
Simple: Best people giving. best service. Next question!
The repairs on the body of my vehicle were excellent! If I ever need work in the future I will be back . My car looks just like it did when I purchased it. Thank you!
Good job. They fix my truck very fast. Good service.good job Zack
Car was in there for less than a week. The entire team did a great job getting my new set of wheels. I like the auto updates that get emailed to me that updates me on my work order. I had some work done at Sam Packs in lewisvile, and they didn't have this system. I had to keep calling to get updated on my car. Town east did a phenomenal job. Kudos
I am bert satisfied and truly grateful this was the second repairs youll did on my var and last time i was completely satisfied as well all i van say is keep up the good work and Zach you a great guy i want to say thank you to all the staff whp help me from the front desk to the repair and guys and everyone at towneast ford Body shop. Zach u did a great job this timeand last time. On my survey lasttime ieantdd to go change something and put i eas completely satisfied voth time. All i can say is keep Zach there as the lead guy and eho could go wrong woth that and thanks for cleaning my car guys youll have a wonderful day. Keep up the good work. Youll did an excellent job. So my advice is keep doing what youll youll are doing at Towneast Ford Body shop. Thank i am Truly Grateful. Sincerely
They did a great job on my truck and did great job letting me know how the repairs were going.
Billy did an outstanding job taking care of me and my vehicle. He kept me informed about the process. Billy was very polite and patient with me. He had taken care of my vehicle in the past and he's the reason why I came back to this body shop. My car looks like nothing ever happened which is what I was hoping for so I want to thank the team that performed the labor as well.
I was kept up to date the whole way. I thought it's was going to take longer but it didn't and I'm happy with the work done. Thank you for all that you do.
Zack was great during my trucks repairs . My truck was missing a piece of the bumper but Zack was right on it.
Billy was great to work with and was very quick to respond to any concerns or questions we had!