Thank you guys for a job well done and ahead of schedule! You guys are awesome! Keep up the good work!
I'd like to take a moment and say thank you Billy for making my experience at Town East Ford Collision Center a fantastic experience ! The time line was absolutely amazing ! Thank you Billy and Rick !
The service was very fast and efficient. You got the work done in record time and that was greatly appreciated.
really liked working with Zane, he has very good customer service. Zane was very helpful and tentative, he made sure that I understood what was going on and kept me informed from body work to insurance. I appreciate that he explained the work that was done to my truck.
I appreciate the help from the progressive insurance agent Lindsey with all her help and information that she provided. Thank you Lindsey so very much.
I am very pleased with how the work came out and looks great I would like Ryan to know I appreciate the work he put in to make sure it was done right and to the best of his abilities. Thanks Ryan
Kevin and Billy were great, from meeting with me, in the beginning, to keeping me up to date, throughout the repair process!
Billy was especially helpful with getting me a rental lined up, as well.
I was more than happy with how they took care of me, and will visit in the futur, if ever the need arises.
The job loss perfect it was ready in a timely manner. Over all, satisfied.
Great service and maintenance repair updates while my car was being repaired. Great job washing and cleaning my vehicle before delivery.
I had another great experience at Town East Body Shop! I appreciate the friendly staff, daily email updates and speedy service. Thanks to Billy **** and team for the exceptional customer service!
Accidents are never a good experience. Kevin and Billy went above and beyond to get my son's truck back on the road. They turned a terrible situation into a GREAT experience. I really appreciate the personal touch, timely efforts and EXCELLENT customer service!
David and his team were much more helpful than the clowns involved in this fiasco. Aware of my deductible not being waived, David personally called the day my car was ready so I could contact the clowns at my insurance company before picking up my car. He also handed me the keys and asked if I was satisfied. He explained the clowns at Kia had stopped printing Optima on the trunk sticker. When I told him I never liked it before he offered to have it removed within two minutes. I should have let him. He struck me as the kind of guy who'd've pulled off his cap, dropped to one knee and ripped it off with his teeth then stood up with it in his mouth, smiling, asking if that was good. Great guy!
Great people that appreciate your business, the repair work looks amazing, special thanks to Billy **** for attention to service and detail, thanks to all associates involved with this repair, GREAT JOB!!!
Great job. Even cleaned my car.
I appreciate the frequent status updates & the accommodations that were made for my peace of mind
All around good experience! David was great to with, and the car looked great.
As far as I'm concerned, Town East Collision is the only body shop in town.
Everyone is always nice to me when I go there. No complaints whatsoever.
We were very pleased with the quality of the work done on our car. In addition, we were welcomed with a friendly greeting every time we came to the Shop. We were especially pleased with the status reports we regularly received to inform us of the progress of the work being done on our car.
I had my Ford Fusion repaired at Town East and ever since they got my car they've kept me updated on the whole process. They are really good at what they do and did an awesome job at fixing my car.
I can not thank Billy and his team enough. My car is bueatiful almost brand new like the day I bought it. They made the drop off and pick up easy, quick and hassle free. They even completely cleaned the inside of my car out. They straightened out my bent front license plate and even vacuumed out the trash I had in the trunk. I'm so happy with Town East Ford collision center.
always a job well done! thanks everyone
Zach was excellent, repair was done very well and car was returned detailed as if it were new.
I am very pleased as always with the service I get at Towneast Ford. Staff is always very courteous and polite. I was informed with the progress of my car everyday. When I picked up my car, it was clean as always. I would recommend Towneast Ford to everyone. Great Job as Always!!
David was very professional and kept us up to date from beginning to end!!!
Vehicle looks great the techs did awesome job
Billy was great to work with and he understood my my expectations. He delivered!
Overspray in windshield and roof and trunk. I don't know why but I've managed to get it cleaned up.
I was kept informed on the progress of my repair. Billy **** also kept me updated & explained what was going on with my repair. I am very satisfied with the service I received & would recommend Ford body shop to my family& friends. Thank you
My service advisor Zach Preddy, he was so helpful from the beginning to the end. He even had my truck finished before the time promised. My truck was even cleaned inside and out. Thanks so much for a great service.
They have done a great job evey time we have had our vehicles at Town East Ford.
The work was expertly done.
Billy was phenomenal, as always!
Great job looks like a new part
They made sure the commitment to service was exceeded with frequent updates and my car was ready on the date promised. Thank you.
My experience was great. The people are friendly and helpful. I liked getting a daily update.The bodywork is perfect and it was a huge plus having my car so clean inside and out when I got it back!
The staff in general was extremely friendly. Billy was absolutely great to work with. The email updates provided a good barometer of the work flow. Billy's additional voicemails made it really good not to need to initiate calls to find out where my truck was. My neighbor Lynn Broyles did a great job recommending you all!
Billy was great to work with!
It looks like when it arrived from Ford in new condition. Fantastic color match and body panel alignment. Thank you very much.
Really great job really good people
Thanks again keep up the good work
I was very pleased with the service that I received. It took less time to repair my car at Town East Ford Collision then it does other repair shops. Not only was my car repaired but the inside was cleaned and vacuumed as well. I was very pleased with the service and would recommend or return to this location in the future.
There is a sensor that must not have been connected properly as the smart hate feature is no longer working. I will be contacting the shop about correcting it.
Y'all did a wonderful job on my vehicle
Excellent team. David is the best.
Very professional and timely. My car was finished earlier than originally promised and they were in contact with me every step of the way to let me know how things were going. I appreciate everyone for their help and great job on my car!
This is the third vehicle I have brought to you shop for repair and I am extremely satisfied with the results. I will keep coming back. FYI, none of my vehicles are Ford's and that is why I find your shop so amazing! Thanks, Daniel O. Whalen
Thanks for the repairs! Besides some big globs black goo on the hood of my car near the headlight that was replaced and the person who went apeshit with the squares of the worst smell on the planet, my car looks pretty good from what I could tell.
The 8 squares of disgusting smelly whatever it was should have not been in my car. It was so overpowering that I ended up with a migrain and a nose bleed. I am not sure if I found them all and threw them out yet, but so far I have tossed out 8 of the nasty things. I cannot get rid of that God awful smell!
Note: some people are extremely sensitive or allergic. Maybe asking first would be better.
David went above and beyond. Excellent customer
Better customer service could not be duplicated. The staff at Town East Body Shop were extremely helpful in completing the repairs on my vehicle in a timely manner. I'm a grateful customer. Thank you
Got my truck back within the time, I was told. while I had my rental was very happy with the service. and how my estimator Zach Preddy kept me up to date on the progress of my F-150. Thank you.
Great job with the over all work done on the car paint is great and it's running good thank u for everything
Vehicle Make : Volkswagen
Zach and Kevin did a great job with everything. The girls at the front counter were very friendly and helpful
Great communication and timely service
Awesome job.it was great having e-mail updates
I have always relied on town East Body shop...they explain everything there doing...
My husband and I are so pleased with the work done on our 2004 BMW by your body shop. This is the second time in the past 5 years we have brought this car to Town East Ford and have been completely satisfied both times. The team deserves the very highest rating in every area from status updates to delivery in a timely manner. For us, the customer service we have received is what will bring us back to Town East Ford if the need arises. Thank you, Larry & Linda ****
Zane was very helpful and my car was fixed quickly and looks great.
Excellent communication by all personnel from
the office to the shop foreman and daily emails as
to the status of the repair, and when the vehicle
will be completed. This is the best experience
I've ever had at a body shop and I will recommend
It to others.
Having Enterprise rental in the same building
makes dropping the vehicle off and picking a rental
a one stop stress free experience. Town East
Ford Collision will be my body shop for all my jobs..
Billy was friendly and provided timely and frequent updates.
I like that the person that repaired my car came out to explain the repairs that he made to my car.
David and the team were incredible to work with, finished ahead of schedule work done correctly the first time, fast, friendly service and best experience I've ever had dealing with a repair service of this nature and I would fully recommend them to anyone, thank you for making this as easy as possible.
It's already being taken care of.
J. C. was very courteous, thorough, and followed up personally with all repairs. He was available any time I called.
Done an excellent job on repairs car looks brand new. Zane and other staff kept me well inform on progress and what was taken place and how long process would take. would recommend Town East Body Shop to all my friends. Good job
My Repair Guy was excellent and your receptionist was great
Appreciated the communication
Very efficient in keeping me informed on the progress of my car repair. Very satisfied with the results of the damage that was repaired.
Fast and easy, constant notifications on process
The check in,check out, email notifications and Billie service was perfect
Thank you for completing the work quickly, thoroughly, and for keeping me informed. Also, I appreciate the wash and detail before picking up my car. That means a lot to a customer!!
My truck was cleaned perfectly. It drives "Great"! Thanks so much!!!
The repairs were done well, when I arrived to pickup my vehicle I was told it was being cleaned due to it being dusty. Upon entering my vehicle the seats felt gritty and the dash was intermittently covered in a thick dust, the headliner was covered in dust that when hit would make a could of dust in the air. I understand the dust is to be expected from the work that was done but those responsible for cleaning should be taught how to do their jobs.
Your service was like a breath of fresh air. From entering the door to hand off my vehicle, to picking it up, it was as if I was your most prized customer. Way above the scale of 10 in service!! I was kept well advise concerning the progress. Special BZ (Bravo Zulu- military for great job) to David.
My experience with Town East Body Shop was fantastic. We got excellent service and our car looks good as new. Billy **** was excellent and he communicated with me every step of the way.
The work done on my car was exceptional!! I am completely satisfied and will highly recommend you to anyone I know of in need of repairs. Thank you very much.
Finished work on schedule as promised. Very friendly staff. Appreciate your excellent work. So happy to have my car back!
Billy was very helpful and did an excellent job. The repairs were completed in a shorter time than was originally anticipated.
The repairs look great and it doesn't look like it ever had any damage.
Thank you, Harley F
I have had my vehicle repaired at Town East Ford several times. David M. has always been very helpful and the work has always been stellar.
My family's repair shop will be you guys from now on..
They did a excellent job I was informed daily
I worked with Billy **** and he kept me updated with the progress of my car. I would recommend this body shop to anyone.
Town East Body shop was excellent with the repair of my new F150. Picking up rental was quick and easy and the work on my truck was done sooner than I expected. Special thanks to Billy **** who was fantastic and was a pleasure to work with
Job was executed perfrctly
Billy **** took care of all my needs. He
let me know what has going on. My care looks
good and I am satiisified.
Thank you for everything. Your business was very professional, delivered speedy, hasselfree results.
Dave was wonderful and explained the process to me so I knew exactly what to expect. He even delivered my vehicle back a few days earlier than promised!
Estimate was fair, picked up on day they said it would be done. Highly recommend to anyone and everyone
David IS THE MEN! He made sure my truck was good taken care of and got it done ahead of time.. I am very satisfied with the repairs.. thank you!
I am very happy with my car! It looks awsome!I will definitly recomend Town East Ford to my friends.Billy was very helpful and professinal.You have a great staff there.
Great work and customer service!!!
The job was done fast, I dropped my car off in the morning and picked it up than evening. My car looks great the repair is pure quality..Thanks to the town east Ford staff I will be a customer for life.
Zane was totally awesome!! Friendly and always available to answer my questions. The lady with whom he worked with from Progressive all did a wonderful job of keeping me informed on the status of my car.
Yes I wasyalldone a great job 4 stars
Bully was excellent. I will bring my car to him from now on. He is professional and friendly!
Excellent service. Friendly and courteous personnel. Very pleased with the entire experience.
I'm so pleased with the work that was done to my car, I couldn't be happier with everyone that took part in the process. Thanks you!
I believe your body shop did an excellent job with my car. I seriously had such a big smile on my face when they brought it atound to show me. The bumper looks amazing and they detailed the interior just to add the icing on the cake. Great drive home to say the least.
Excellent job ,excellent service would recommend every one to have all there vehicle repairs done at Towneast ford collision center. Keep up the great work. .
The team did a great job! I will highly recommend them to others. This is the second time I have used the repair shop at Town East Ford. I own a Nissan Altima and I chose Town East Ford over Trophy Nissan to fix the car!
Great service!! Very quick with what I needed to be fixed. People friendly managers. Came out and discussed with me what was wrong and told me he could fix it with no problem and by the end of the day. I will definitely be back there if I ever have a problem!
Love the daily email updates!
Billy's the bomb. His customer service is top notch. He's always gone above and beyond for satisfactory results the past couple accidents I've had. Thanks again ;)
Great team of guys with customer service their first priority. Very professional.
The repair work done to my Truck was exceptional and the service was even better. Zane took great care of me with continual updates on the status of the repairs and never promised anything he couldn't deliver. The repair work done by the technicians is also Awesome! I couldn't be happier with the results and it feels like I'm driving a new vehicle. I also want to "Thank You" for detailing my vehicle and delivering it in immaculate condition. Job well Done!!! I'll recommend you to everyone possible. Thanks again...
Our Collision Estimator Billy **** went beyond helpful, he called to let us know our car was ready ahead of time. The e.mails kept us informed. We both work at Cracker Barrel and will be giving Town East Ford a thumbs up to our customers. Thanks!! good service is hard to find
One employee in particular went the extra mile to ensure my auto was looking great. David McDermott. Everyone was very nice and professional he however stood out. Service was great and I would recommend them to family and friends. Awesome job thanks.
There are still a few minor details, but I am very pleased with the overall process. Thank you all. Zane went the extra mile to make sure my truck left the shop today
Don't understand why you stole my microfiber clothes that were in my driver's side door pocket. Otherwise nice job.
Billy is the greatest guy,,,he works on getting your car repaired quickly,,,he is the one!!!
From dropping the car off, updates by text, and the entire team made the experience great. Will definitely recommend you.
Zane was great keeping me updated on my repairs and expectation of delivery. My repairs were finished ahead of schedule which was greatly appreciated. I would definitely recommend Town East Ford for repair services. Thank you!!
Billy was great! Thank Lu!!
Excellent job ,, I like the location right near the highway And the employees very nice. very nice
Kevin and Hector communicated great throughout the process! Thank you very much for making a stressful situation so much easier!
Billy did a good professional job with repairing my GMC Yukon.
I would highly recommend his work.
Zane **** was awesome and really took care of me. He was very good at keeping me posted!
Kevin the bodyshop manager didn't take of me though. He refused to honor my 10% discount i received in the mail from Town East Ford. I spoke with Farle my salesrep and Jason O Donnell and they told me that it should not be a problem. I went to visit with Farle and Jason while they repaired my truck.
Town East Body Shop is definitely the place to go!
Billy was a great help getting my truck all fixed up in a timely manner. Upon picking up my truck, they had cleaned it and returned it to me all shinny and beautiful!
Thank you SO much!
Wonderful service and great people! Thank you
Billy kept me updated every step of the process and dealt very well with the insurance company. My truck looks better than new.
My experience with Billy at Town East Ford was seamless. He was able to answer all my questions. Very responsive staff. Great service with timely updates. I will recommend Town East Ford to everyone I know.
I appreciate the speed of the work done for me. I brought my car in at 7:00 and had it home by 4:30 in the afternoon. Completely satisfied with the cost since I didn't file a insurance claim. Your cashier was quick and courteous. Kevin was concerned about getting my car back so that I wouldn't have to rent a car. I appreciate the quality of customer service. One doesn't get that kind of service anywhere. Thank you.
David went above and beyond customer service
Customer service is excellent I have never had to use a body shop, but I know they can't all be as courteous and thoughtful as your team. I will return if I ever need more work
Job well done and wonderful customer service. Completely satisfied and would recommend to family and friends!
I appreciate the job you guys done for me. The body work , keeping me updated on how things were going . Thank you sincerely Calvin G
Quality work in a timely mater. Great staff. Thanks to all of you.
Took longer than I thought it would, 19 days, but looks great now
Timely and looks good and professionally repaired.
Everything was great from start to finish. Worked with me and helped with the insurance. Thank yall so much. Will be telling everyone how great it was.
I always come back to town east because they do a phenomenal job
Did an excellent job and stayed on schedule. I didn't expect the heavy cleaning and detailing inside and out. Car looks brand new. So glad to be back in my Mustang. Thank you.
This is not the only Nissan I had repaired at Town East Ford and is completely satisfied with the repairs. I had another one repaired there and was and still am just as satisfied. If there are any others I will need, that's where I'll be going.
Thank you for a job well done!
Special thanks to Zak for all the phone calls
And help with everything
the work done on my car was super...Also enjoyed the daily updates via e-mail .car cleaned and shine thnx but one let down my mat frontal passanger side was exchanged mine was new. the one in there now is dirty and old i will have to replace it.please hope you do not have a bad apple! otherwise . thank you for the work well done
Bully and Kevin are a good example of how a body shop should be ran. I will not take my business anywhere but Town East Ford Body Shop.
Rick was great! Thank you for making the process very easy and enjoyable!
Your staff was wonderful to work with, and I appreciate the text updates that I regularly received. My car was ready just when you said it would be.
Zane **** (BodyShop) did an OUTSTANDING job!
Looks great and the service was excellent.
The Car looks awesome. Try did a grest job. Billy was awesome with keeping me up to date on the status through out the repairs....I have been bring all my cars here for a longtime....I will continue to do so....thx Town East Ford Body Shop.
I was very impressed that when we got our truck back it was clean as a whistle! We appreciate the extra effort! Thank you for getting our repairs done in a timely manner as well!!
All the body work looks very good. I have used Town East Ford body shop in years past and the body work has always been expertly repaired. My only concern is the headliner that was removed to fix the roof it does not appear to be connected in the middle near the dome light and I am concerned it may start to fall or sage at that point.
My cruise control stopped working
Very smooth and easy process. Love the text messages with updates. Much easier for me to get text messages during the day than phone calls. Everyone was super friendly and helpful.
Town East Body Shop does an excellent and professional job. Also, they do a very good job in keeping you informed of the repair job along the way. Job well done!
Billy was great. I really appreciated the team going above and beyond by coordinating with the service department so I could get an oil change on my vehicle before picking it up from collision. I've been a David McDavid customer for a long time, but I think I may have found my new go to shop for body and service. Thank you!
Vehicle Make : Volkswagen
Time commitments were not held requiring extended duration of rental car use without a toll tag option for commuting. Communications were light as to status and anticipated completion.
Finding small chips and scratches that were not there when I brought it in for repair also compound left on rubber trim around doors
Great job and friendly service. Y'all rock!!!
The updates were incredibly helpful and the car came out looking great! The car looks as if no damage was ever done to it
Wish there had been other dates to drop the vehicle off (work schedule is not flexible and they would only allow drop offs on Monday - Wednesday). I understand that the work might not have been started in a similar timeframe but should have been more flexible in that capacity
Zach did an awesome job coordinating the work and keeping me informed of the progress.
David McDermott was awesome!!!
Team was very cordial and I loved the updates via text! My car looks like new. So far I am 100% satisfied. Thank you so much!
Just wanted to recommend Billy **** and Vanessa (front desk) with their exceptional customer service. They should definitely be recommended.
Car looks great! Team completed the job early which was fantastic since I didn't have a rental car. Billy was very good about communicating with me and the email status updates were also really great. Thanks!
Car ran like new. Great job and looked great.
I was pleased and my car was repaired in a timely
manner. I received up dates in my email periodically during the process. The staff was courteous and helpful with all my needs thank you Town East Ford.
They did a great job. The truck looks great and it was a nice touch that they washed and vacuum the carpet. Everyone was professional and kept be informed during the process
Took a week longer than scheduled. I called 2 hours ahead and said that I was coming to pick it up but when I got there I had to wait 40 minutes for someone to bring up the vehicle. When the vehicle got there it was dirty, even the parts that were new were not clean. The tire was missing the air nozzle cap. The tire light was on...and an hour later when I tried to close the door the handle fell out of the hole, someone had stripped the screw that holds it on and also the cap that covers the screw had a broken tab. I now have to take time to bring the vehicle back in to have the door handle repaired...and I want it done correctly.
They left paint on the screws bolts and strutted other than that it was a good experience and I do not want them to call me
Was very pleased. Zach Preddy did a great job.
Was great how you text about job in progress
Great, courtious and fast service by your USAA rep.
Informed throughout repair finished earlier than expected - looks better than original
David & USAA through Town East did an outstanding job.
Rick was great and made the whole process stress free.
Great job. Very pleased with tbe work done
Billy was exceptional to work with! Listened to every concern. Assured us all would be handled to perfection!! Made me feel well taken care of!
Excelente atention. Thank you.
We have much work done there and Rick has always been
great. He knows us by sight.
Thanks again for doing a great job.
Friendly staff and loved the text updates!! Keep up the good work!!!