I spoke with Lakita and Jose who are associated with the collision department. Both of them were courteous and professional, and obvious assets to Grand Prairie Ford.
We were not in a hurry to get the car back, so everything went smoothly. The Grand Prairie Ford bodyshop stayed in contact with us and were very nice throughout the process.
Lekita was very helpful in completing my repairs and Grand Prairie Ford did a great job and was very prompt
I had my first ever car accident, and the first time I was in need to use a repair shop for my vehicle. Grand Prairie Ford made things super easy and hassle free. Lakita is awesome and I enjoyed having my business done here. I will always recommend everyone to this repair shop and I will only come to this one in the future.
Lakita was very helpful. She kept me updated in a timely manner. She went above, and beyond.
Laquita was very nice and went above and beyond to help me. I appreciate her and hope she is valued for her abilities.
Better customer service and communication.
Lakita Royal was very professional and courteous. She provided updates and changes in a timely manner. The automated emails with the update was very helpful and informative. Mt truck was repaired and cleaned. I could not be any happier with the overall service I received! !
I had a really good experience working with the staff at Grand Prairie Collision center. Jose was very professional. Thank you
I made an appointment to get an estimate and had to wait 30 mins. After having my car in your shop for 13 days, receiving emails up to the day before I was scheduled to pick up my truck saying it was on schedule then silence - no call and no email that my car was not ready. After THREE calls I got the message that it would be be another three days. I called on that day and was told it was ready. I show up and it is NOT READY I had to wait an additional 45 mins while it was finished up. HORRIBLE COMMUNICATION IN SPITE OF ALL THE TECHNOLOGY..
I want to say thanks to the team at the collision center you made the process very smooth with the updates, and Lakita was very awesome thanks!
We still have problems. We just discovered that the lights on the bumper were never reconnected. The trim along the doors is crimped where it was pryed up for removal.
Professional , I would come back again. I would recommend you company to others.
The worst experience , the job it's good but the time for the repairs take forever almost 45 days I'm so desapointment
The repair took way to long. Terrible support from Laquita in regards to communication and honesty. I did like Eric Hayes, the manager I had to get involved.
Thank you my SUV looks wonderful good work
I want to thank all the collision team especially
Lakita she was very helpful an always kept me updated on my progress of my vehicle.
Was always present and did what she could to help me when I had questions
I would rank the experience as a 10 1
Awesome customer service. The truck looks brand new. Thank you for the outstanding work.