Body Shop

Real Reviews From Verified Customers

Marvin P.
Vehicle Make : Cadillac
5 out of 5
Great job thanks
Todd B.
Vehicle Make : Ford
5 out of 5
They made every step of the repair easy and great. I would use again if needed.
Nicole R.
Vehicle Make : Honda
1 out of 5
I went in today after work because Crystal said she would be there anytime after 9. I guess she left early today. I dropped off my car and was informed that I would not be getting a rental because the other employee was not able to authorize me a rental car. I had to be sent home in a green cab with another person in it. He had to be dropped off first and the taxi driver has terrible road rage. He was yelling at other cars and I was scared. Now I don't have a car and have to find a way to work tomorrow. This could have all been avoided if by car was fixed correctly the first time.
Pat L.
Vehicle Make : Subaru
5 out of 5
It was a top-notch process from beginning to end. I love the updates you provide and I love your wonderful customer service. Having the insurance and car rental on site really make it a wonderful, easy experience. I couldn't be happier with the quality of work that was done as well!
India A.
Vehicle Make : Kia
2 out of 5
When my appointment was made, I told them I would like a rental car and they gave me a reservation number. When I was waiting in the lobby, I overheard Paul offer another customer a truck as a rental saying “It’s all we have left”, to which my thought was “All that’s not reserved because they couldn’t possibly have given me a reservation number if it doesn’t actually reserve something.” Then they said I was getting an “upgrade” and gave me the last rental they had - a truck. I am incredibly uncomfortable driving trucks and this wasn’t what I reserved and they attempted to give it away to a walk in so I wouldn’t of even had that if the other guy had wanted it. What does a reservation number even mean? Is it for show? Do you pick numbers out of hats then don’t actually use them in any organized database? Deep confusion.
Johnnie M.
Vehicle Make : Hyundai
5 out of 5
Good job...thanks
Iris W.
Vehicle Make : Toyota
5 out of 5
Quick work and appreciate the 3 days free rental.
Sarah H.
Vehicle Make : Chevrolet
5 out of 5
The whole experience was fantastic. The service was amazing, and the process was really quick. I was well notified of the progress and was very happy with my service. Thank you so much for making it so painless.
David N.
Vehicle Make : Toyota
4 out of 5
staff put me at ease and made a stressful situation less so. Appreciate the follow up call about scratches. Will not hesitate to recommend Gates to friends.
Heidi S.
Vehicle Make : Honda
5 out of 5
What they repaired looked great. Thanks for a job well done!!!
Rylan G.
Vehicle Make : Chevrolet
5 out of 5
Courteous staff, prompt service and great communication!
Sheila B.
Vehicle Make : Ford
5 out of 5
We have always trusted Gates for our car repairs. Always feels good to have a competent service provider to rely on. Taylor always answered my calls with kindness and professionalism. That front person is so important. Thanks for a job well done! I always recommend Gates to my friends.
Margaret D.
Vehicle Make : Ford
5 out of 5
Very professional!
Tess F.
Vehicle Make : Kia
5 out of 5
Extremely fast and friendly service! I appreciate all the updates throughout the process. Great experience!!
Zixuan Z.
Vehicle Make : Subaru
4 out of 5
I really appreciate the fast turnaround! The car was dropped off on a Tuesday, and I got it back on that Friday which is pretty amazing, even if it was a minor collision repair. The only thing I noticed was the air conditioning's 2nd setting doesn't seem to work, but Subaru should be able to fix that when I go in for my routine check in.
Yang X.
Vehicle Make : Toyota
5 out of 5
I just really appreciate all the updates throughout the repair process and getting the job done on time as promised. Thank you!
Emily A.
Vehicle Make : Kia
5 out of 5
Car looks great and was finished much quicker than expected!
Jeff S.
Vehicle Make : Ford
3 out of 5
Your having the three companies (Gates, Geico, and Enterprise) is close physical proximity and to work closely together is a smart move. It makes the customer's experience much less convoluted.
Kieu-oanh V.
Vehicle Make : Toyota
5 out of 5
Thanks for keeping me posted on progress and cleaning the interior as well. Happy with repairs will recommend you to others.
Megan T.
Vehicle Make : Chrysler
5 out of 5
Outstanding service at each stage of the repair.


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