Karl Chevrolet, Inc.

Job well done

The work was done in a timely manner and staff was friendly.

I am just heartbroken that I chose Karl Chevrolet.

They lost the vehicle FOB and bent and cracked the vehicle antenna as well.

took care of my needs answered all my questions did a very professional job on the truck very great customer service

Didn't fix everything and my truck wasn't clean.

Amazing service as always! Thank you for a stress free experience!

Never pleasant to have another thing to add to your list of to dos, but working with the extremely helpful, pleasant and professionals at Karl made it a much easier process. Thank you!

I was informed through the entire process and they worked very hard to ensure I was completely satisfied.

Everyone did what they said they would do and my car was ready on time. It was a pleasure working with your dealership.

Everybody had excellent customer service and treated me very well. Thank you.

Only problem was when I picked the truck up the inside of the windshield was heavily frosted over not sure if maybe someone did not have the windows completely up while it sat outside.

Did a good, fast job, looks good

As a supervisor I feel that customer service is key. I was not impressed with the customer service that I received from both the Collision Center and Hertz. I personally will never return.

The work was done well and the service was great. Would definitely recommend!

Excellent repair work. Appreciate the status calls.

Got the the car done fast looks great. Thank you

I was told I would be contacted with status updates every other day, but I had to call myself after three days and five days to ask what was happening. I also asked several times about having the recalls on my car fixed. I was told my coordinator would call service to make sure they had the parts in stock. Then on the day my car was supposed to be completed I was told the parts were not in stock for the recall - I am disappointed I wasn't told that sooner, since the coordinator would have been aware of that if he had called the service department in advance. I was also told I would receive a call to come pick up my car. I called an hour before closing time to inquire about picking my car up. I was told I needed to wait for my coordinator to call me back with the status. Then someone else called and said I could come pick up my car. If I had not called, the collision department would have closed and I would not have been able to get my car. While it was still being washed when I called, you can't expect to call a customer five minutes before close and expect they will be able to drive over and pick up their car before close. Everyone was very polite, but it seems promises made were not kept throughout the entire process.

Great paint job! Thanks again.

Scott and Larry are the best in the business?