Carstar Auto Body Of Smithfield

Joe and Sherry went above and beyond during this process. We will refiner use them again!

The repair of my Mitsubishi was perfect. The repair to the damage looked incredible. All of the employees I spoke to were incredibly friendly and helpful. My disappointment was with the time I waited for the car to be ready and the final cleanliness of the car. I waited an hour and a half for it to be ready (after being told it was done) and and then I noticed the interior was covered in dust. My rep was willing to stay after hours to give it a quick wipe down of the hard services which impressed me and made sure to replace my hug cap. The soft interior still had dust and I was told it would be vacuumed out when I brought it back for the hug cap. It was not and was told it couldn’t be done since they were short staffed and to bring my car back up there another time. I am a solo entrepreneur and I have a toddler at home. Every time I have to run an errand, I have to find someone to watch my son. So breaking away from work and having to find childcare to bring my car back in again is not an easy task. I wish that they had ****- kept my car an extra day and I drive the rental car just so all of the dust could be taken care of and 2- not completely ignore the interior because of the dog hair in the back seat (was told that they attempted to vacuum it the vacuum wasn’t strong enough to clean it). I have since used my small household vacuum cleaner to take car of both the dust and hair. I didn’t expect my car to be detailed and all the dog hair removed but at least touched up since it was dusty.

Excellent staff and repair

We appreciate the work you did for us. Our repairs were made in a timely manner and you stayed in contact with us over the time the repairs were being made.

The car was clean and the appearance was quite satisfactory..I would recommend Carstar to anyone . The service was great and they kept you updated on the progress.

Everything was great

My Jeep looks like it had never been damaged.

Service was professional and timely with updates on progress. Clean facility with locking gate. Staff were helpful and friendly.

Everything was done pretty good and I’m pretty satisfied with there work. Will recommend them.

Well done and timely.

Joe**** and the team at car star did a wonderful job my jeep....im very pleased with their work.....

We were very pleased with the job and service we received.

Actually, my car was totaled but your team worked well with USAA to get it towed and evaluated in an efficient and timely manner. Thanks!

Was the worst experience I have ever had

Everything was great during the repair and initially after receiving my car back. January 21st, on my way home from work, the issue of my car shutting off while driving, which was one of the problems mentioned after the accident which was why I initially brought my car to Carstar, happened 3 times within the matter of 30 minutes. I am waiting to hear back on a possible resolution.

Excellent customer service!

Yes I was

Length of time to repair damage to leather seat that Carstar caused and change in initial estimate for repair cost without contacting me.

The car was repaired to perfection. Friendly staff as well.

Y’all did a great job! Thank you