The whole experience was fantastic. The people there are very nice and helpful. I will definitely go there again.
1/21/2016
Leo S. VERIFIED CUSTOMER
Vehicle Make : GMC
Repair not completed still has tape residue on top of car. Cesar said he would finish at my convenience.
1/19/2016
Bleygeoffrey Bleykristy. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Washer fluid is bone dry. Cleaning residue/film on interior surfaces.
1/17/2016
Sheletha H. VERIFIED CUSTOMER
Vehicle Make : Mazda
John Sursa my advisor was thorough, professional, kind, and offered amazing customer service. He kept me up to date with my vehicle every step of the way. He always has a smile on his face when I approached to discuss. Definitely will be back. Giving all my collision Business to service king.
1/16/2016
Paige L. VERIFIED CUSTOMER
Vehicle Make : Toyota
I appreciated the texted updates that I received during the time you had my car. Thank you!
1/16/2016
Virginia E. VERIFIED CUSTOMER
Vehicle Make : GMC
Very courteous and willing to go the xtra mile
Frequent updates on progress and expected completion time
1/9/2016
Alvaro B. VERIFIED CUSTOMER
Vehicle Make : Ford
Thanks for everything!!!
1/8/2016
Sheryd J. VERIFIED CUSTOMER
Vehicle Make : Lexus
My side mirror warning lights are not working and the car has greasy fingerprints on the side panels, seats are dirty and something heavy was put on the front passenger seat and left indentations.
1/7/2016
Gloria C. VERIFIED CUSTOMER
Vehicle Make : BMW
Frequent updates on progress.
Friendly customer service.
12/31/2015
Mulu S. VERIFIED CUSTOMER
Vehicle Make : Lexus
The job was well done. Cesar & the manger was very helpful & nice to me. I appreciate everything and I am happy customer.
12/22/2015
Jamesamanada C. VERIFIED CUSTOMER
Vehicle Make : Scion
The communication regarding the status of my car was excellent.
Not being familiar with the final payment process (besides my deductible) the insurance did not send the final payment to Service King, it was processed on a Friday; it didn't reach my bank the following business day (Monday), so I was responsible for the difference (approx 300). Recommend both Service King and USAA to work together to ensure this undue financial hardship is not placed on customers in the future.
12/22/2015
Luis P. VERIFIED CUSTOMER
Vehicle Make : Mercedes
John Sursa was extremely helpful, very professional, quite courteous. Kept me updated and informed. Am truly appreciative.
12/20/2015
John M. VERIFIED CUSTOMER
Vehicle Make : Lincoln
John Sersa was great throughout the whole process. He made an undesirable event almost fun. Y'all did a great job! Thank you, John & Connie Morrow
12/19/2015
Frank C. VERIFIED CUSTOMER
Vehicle Make : BMW
Jose was extremely helpful and updated me on my vehicle daily
12/18/2015
Justin T. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Everyone that I have interacted with was helpful and very friendly, but I am not happy with the quality of the work. My car smells like paint fumes and is giving me a headache, my trunk isn't assembled correctly and it doesn't look they took care of my stuff, the portable compressor that I have looks like it is 30 years old now and I have never used it. The wrong parts were used in my trunk the cargo net doesn't attach now because they are no hooks. I found parts inside my car and I am not sure what they go to. There is missing paint in the trunk, and I don't think the inside of the trunk is suppose to be flat paint. My front bumper and the grill is popes out of place, there are blemishes in my paint. Just seems like poor craftsmanship and they got in a hurry in the end which is hard to believe because they had my car for over a month. I would have rather them keep my car longer and get it right, now I have to go back up there again which is a hassle and time that I do not have. I would like to walk through my car with an expert in detail and ensure my car is given back to me as it was before the accident.
12/12/2015
Adnan I. VERIFIED CUSTOMER
Vehicle Make : Honda
Cesar my tech was the very very best he did everything
Perfect work and great customer service
All perfect 10's
Naj ismail
12/11/2015
Laurel H. VERIFIED CUSTOMER
Vehicle Make : Nissan
Everyone was polite, professional, and very helpful. Car looks great.