Henry was amazing with his customer service and the team did an amazing job with my 2012 charger. They definitely have a customer for life.
7/16/2019
Alicia H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Rey was very helpful and nice! He helped me through the whole process because I had no idea what was going on or what to do. I would definitely go back to service king and also ask for Rey!
7/15/2019
Jake B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thank you for excellent service!
7/14/2019
Neil S. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
For a stressful situation you made it easy to deal with
7/11/2019
Jill C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Second time Henry was our Service King Contract. He did a great job keeping us informed. Thanks again for the quality work.
7/10/2019
Amanda J. VERIFIED CUSTOMER
Vehicle Make : Honda
Vehicle was repaired quickly and my contact person was responsive and thorough. Very impressed!
7/9/2019
Horace P. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
Sensor saying “Pre-Safe Functions Limited” wasn’t reset although I was told it would fixed. And the bumper you installed squeaks; it’s driving me nuts. Several nuts were loose, tighten them but it’s still squeaking.
7/6/2019
Mrs Carolj. VERIFIED CUSTOMER
Vehicle Make : Honda
Anna was awesome.
7/6/2019
Jordan B. VERIFIED CUSTOMER
Vehicle Make : Jeep
Everyone I dealt with was very nice and helpful.
7/4/2019
Jeremy K. VERIFIED CUSTOMER
Vehicle Make : Kia
I feel like the care needed to return my vehicle to it's pre-accident condition was not given. My vehicle has new blemishes not associated with the accident and many of the finishing pieces were added as an afterthought once I pointed them out. As a customer, I don't feel it's my responsibility to ensure all the parts of my vehicle are attached when I receive it. That should be a given and is in this case your responsibility.
7/4/2019
James R. VERIFIED CUSTOMER
Vehicle Make : Kia
Car was ready ahead of schedule and the work was done 100% right the first time, if I didn't know it was damaged I wouldn't know it anymore.
7/4/2019
James E. VERIFIED CUSTOMER
Vehicle Make : Lexus
It exceeded my every expectation!! The people, the time service, the communication, the results were all super.
Henry kept me informed through the whole process.
7/3/2019
Tony F. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent communication, impressive speed, courteous cleanup of my messy car, totally satisfied.
7/3/2019
Kara S. VERIFIED CUSTOMER
Vehicle Make : Honda
My car looked amazing and john was really great the whole process!
7/2/2019
Marsha C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Well done and ahead of schedule
7/1/2019
Christopher C. VERIFIED CUSTOMER
Vehicle Make : Subaru
Twice Henry Castillo has been great with my vehicle. I would recommend him and the Lewisville Service King to my friends and family.
6/30/2019
Manyue C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Henry originally had our repair scheduled to be completed in less than two weeks but was able to get it done 2 days sooner. Our vehicle came back looking pretty good, almost as if the accident didn’t happen.
6/30/2019
Jared H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
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6/30/2019
Smitha M. VERIFIED CUSTOMER
Vehicle Make : Infiniti
So, this was my first hit and run situation-- Needless to say, it had the potential to be a whole unorganized nightmare for me. Especially because I'm not entirely knowledgeable about cars. However, thanks to Phillip Socolov, the whole hit and run situation was a mere, slight inconvenience. He was incredibly informative and helpful. He kept me aware of their progress on a daily basis, he managed my expectations, and he was very patient explaining what all of my options were. If every Service Advisor is as helpful as Phillip, I don't doubt that in the event of another issue, I'll definitely be returning to Service King (though, it'd be great to not have another hit and run /similar problem arise). Seriously, give the man a raise or something! Plus, I was expecting my car back in 2 weeks from the drop off day so imagine how ecstatic I was to get my car back in 4 days. That's awesome! Clearly, ranging from the Service Advisors to the technicians working on my car-- it's evident that these are people who take in pride in their work and it shows. I couldn't be happier!
6/29/2019
Tricia K. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Everyone was so nice!
Henry was professional and very nice. Quick to respond to my questions and made sure I was in the loop on everything. He had my car finished in a day. He turned a bad situation (car getting broken into) into a pleasant one. I will definitely be back in the future. Thank you!