i dropped my car off on the date they were scheduled to repair and 24 hours later i received a call asking where my car was i then was told that i needed to sign a authorization to report order and while i understand the need i specficially asked when i schedule the appointment if there was anything else they needed from me. I was originally told the car would be ready by Friday and when i did not hear from them i called to find out there was an issue with the paint and it was going to be a few extra days. luckily i was out of the town the entire time this was going on otherwise i would have had to pay additional rental car expenses. my main complaint is the lack of communication between the shop and myself and once they realized the car was going to be in the shop longer as a result of flaws in the paint it would have been nice for them to ask to if i was going to need to rent a car for additional days due to their mistake. for me it's all about customer service and how you deal with problems and for that i would probably not come back.
10/20/2017
Amelia T. VERIFIED CUSTOMER
Vehicle Make : Mercedes
The car didn’t look clean, windshield was dirty, paint flecks on wipers, and inside of the car smells. There is also a coolant leak.
10/13/2017
Gary M. VERIFIED CUSTOMER
Vehicle Make : Subaru
The turn around time was quick and the job appears well done. Everyone was responsive and professional.
10/10/2017
**** M. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Prompt courteous and very professional service. Also appreciated the daily updates.
10/7/2017
Melissa D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The staff was very curtious. It just took an extremely long time to get an appointment and then once it was in the shop, it took a very long time to get it back. It has been about 4 months since the accident. Thank you for fixing it though, I do appreciate the work done.
10/6/2017
Waylon P. VERIFIED CUSTOMER
Vehicle Make : Nissan
The repairs look seamless with the rest of the vehicle. Well done!
9/19/2017
Douglas M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Kept me updated and was completed ahead of time.
8/31/2017
Paul N. VERIFIED CUSTOMER
Vehicle Make : BMW
Give the dude at the front desk a raise and promote Jadee!
Thx, Paul
8/30/2017
Nelson N. VERIFIED CUSTOMER
Vehicle Make : Toyota
Jaydee was fantastic to work with. Attentive, helpful and friendly. Always had a smile on his face and was on top of things once he got involved. He turned what was starting to go south into a good experience. He represented KGBG in the best of ways.
8/24/2017
Lea L. VERIFIED CUSTOMER
Vehicle Make : Nissan
JD did a great job providing updates & great service. The technicians really produced quality work & exceeded my expectations by touching up the rock chips on the front of my car, I noticed & really appreciated that!
8/19/2017
Sean R. VERIFIED CUSTOMER
Vehicle Make : Land Rover
Dana was awesome. Danielle too!
8/17/2017
David R. VERIFIED CUSTOMER
Vehicle Make : Honda
Jaydee and other employees I dealt with were extremely professional.
Car looks fine.
8/11/2017
Judy D. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Jaydee is great as is Daniella. We looked over the auto and it appear to be as expected - Thanks so much.
7/15/2017
Francis S. VERIFIED CUSTOMER
Vehicle Make : Honda
I CAN'T SAY ENOUGH GOOD THINGS ABOUT HOW I HAVE BEEN TREATED BY ALL THOSE I INTERACTED WITH. DANA HULSE COULDN'T HAVE BEEN BETTER. THE CAR LOOKS TERRIFIC. THE WORKMANSHIP OF YOUR PEOPLE IS EXCELLENT. THE TREATMENT BY EVERYONE I HAVE COME IN CONTACT WITH IS WITHOUT PEER. DANIELLE'S CHEERFUL PHONE CALLS INFORMING ME OF PROGRESS ON THE CAR HAVE BEEN GREAT. IN A WORLD WHERE SERVICE IS ALMOST A THING OF THE PAST, GARFFS CONTINUES TO BE OUTSTANDING...KEN WOULD BE VERY PROUD OF ALL OF YOU...PS I DON'T KNOW WHERE YOU SENT THE CAR TO BE DETAILED, BUT WOW IT LOOKS BETTER THAN WHEN I BOUGHT THE CAR ABOUT TEN YEARS AGO.THANK YOU....YOU GUYS ARE THE BEST!!!!!!
7/7/2017
Shawn C. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Received car back in worse condition then when I dropped it off for repair. Airbag indicator lit....radio not working......paint chips in area that was supposed to be repaired.....ugh
6/28/2017
Colin G. VERIFIED CUSTOMER
Vehicle Make : Honda
Great job - as on the other two repairs.
Colin
6/27/2017
Jeffrey A. VERIFIED CUSTOMER
Vehicle Make : Ford
When I initially brought the car in for an estimate, I was asked if a large crack on the rear bumper was part of the damage from the accident. I said it wasn't as I thought it had already been there. Later on my wife told me that this had been part of the accident and she had discussed this with our insurance. When I dropped my car off for the repairs I mentioned this to someone in the office who made a note on my paperwork. When I picked my car up yesterday the crack on the rear bumper had not been repaired, so I'm not sure the problem was ever communicated to those making the repairs and my insurance was never contacted by the shop to work this out.
6/20/2017
Carla Jean. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Good updates. Good finish. Thanks jj
6/1/2017
Larry P. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I liked the periodic updates by text. It kept me informed about repair progress.