I appreciate Zapernia (sp?) keeping me apprised of the progress of the work on my vehicle. The automatic emails I continued to receive were wrong, but she called me a couple of times to let me know the correct projected completion date.
6/16/2016
Carolynne B. VERIFIED CUSTOMER
Vehicle Make : Subaru
very friendly and professional!
6/16/2016
William L. VERIFIED CUSTOMER
Vehicle Make : Nissan
nice job
6/6/2016
Blake F. VERIFIED CUSTOMER
Vehicle Make : Jeep
We continue to have an ABS warning light that has been on (post accident) that is not being fixed. There have been multiple attempts by your business and nothing has fixed the problem even after 8-weeks. This is not acceptable.
6/4/2016
Angela B. VERIFIED CUSTOMER
Vehicle Make : Honda
I liked the daily email communication that let me know the progress of my repairs.
6/1/2016
Joshua L. VERIFIED CUSTOMER
Vehicle Make : Dodge
They did great.
5/31/2016
Amber R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great customer service!
5/19/2016
Joseph S. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
The communication provided was top notch. Repairs done well. 10/10.
5/17/2016
Susan R. VERIFIED CUSTOMER
Vehicle Make : Mazda
The quality of the work was excellent and the agent handling the job was friendly, informed and knowledgeable.
The concerns are small. The water in waiting room tasted awful and I drink tap water. The receptions are not rude but not friendly either, perfunctory rather than warm or welcoming.
5/17/2016
Katherine S. VERIFIED CUSTOMER
Vehicle Make : Volvo
Very helpful. JaDee seemed to handle everything with the insurance company and helped me handle some additional questions about getting my Volvo fixed. Scheduling and speed of service was convenient and east.
5/12/2016
Robert D. VERIFIED CUSTOMER
Vehicle Make : Volvo
Very Responsive.
5/4/2016
Joseph Z. VERIFIED CUSTOMER
Vehicle Make : Mercedes
The text messages were kind of cheesy however the work done to my beautiful automobile appears to be "as good as new". The Garff team was upbeat and positive, addressing all my questions and concerns. Dana was also very helpful, assuring me that my was in good hands and would be well looked after. My vehicle was exceptionally clean when I picked it up, for which I am grateful
4/28/2016
David J. VERIFIED CUSTOMER
Vehicle Make : Honda
They were so nice and so helpful. Everyone had a positive attitude and AMAZING customer service. I would recommend Ken Garff Body & Glass to anyone and everyone.
4/26/2016
Susan F. VERIFIED CUSTOMER
Vehicle Make : Volvo
The team did an excellent job returning my vehicle. I am very satisfied and if I need more bodywork performed in the future, I will definitely come to Ken Garff. Thank you for washing my car.
4/22/2016
Douglas J. VERIFIED CUSTOMER
Vehicle Make : Nissan
Two comments.
****. When I call about the status of my car, I have to wait for meetings or someone else. Not good.
2. It took a week longer than promised.
4/22/2016
Cwo Gary. VERIFIED CUSTOMER
Vehicle Make : Dodge
JaDee was exception in handling my claim and ensuring all details were monitored. I love the automated text to inform me of the progress and notification when my vehicle was completed. The workmanship was noteworthy and I would use your facilities again.
4/20/2016
Travis G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job. Thanks for cleaning my truck after.
4/20/2016
Samuel G. VERIFIED CUSTOMER
Vehicle Make : Ford
Everyone was super friendly and made sure my needs were not only addressed but taken care of!
4/19/2016
Sylvia R. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Very good experience
Thanks
Sylvia tobb
3/26/2016
Brent T. VERIFIED CUSTOMER
Vehicle Make : Honda
They went above and beyond and over delivered on their promises. Fantastic work all! Great communication by Dana, and work was completed on time. Loved how clean and detailed my car was. Thanks!!