Repair was good and done in a timely and professional manner. Communications were good. One minor adjustment to hood was done quickly.
2/17/2024
Julie L. VERIFIED CUSTOMER
Vehicle Make : Honda
As always. That is why I buy and have service done there.
2/9/2024
Aaron B. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Everything was done well ????
1/2/2024
**** M. VERIFIED CUSTOMER
Vehicle Make : Infiniti
I loved the professionalism of those whom worked with me while my vehicle was in Ourisman’s Honda of Laurel’s care my favorite part of the experience is when my vehicle took longer to repair then expected I receive both live and text messages keeping me updated on the progress of my vehicle I loved that I could pick up my and drop off my rental car which save me time so that I could take care of my daily business I would differently recommend Ourisman Honda of Laurel to friends and family
12/17/2023
Brigitte S. VERIFIED CUSTOMER
Vehicle Make : Honda
Perfect!
12/4/2023
Amir A. VERIFIED CUSTOMER
Vehicle Make : Honda
Yes . Unfortunately I had to return for a hit and run. But I knew I was in good hands. John and his team are the best, they make u feel at home and give u the best experience during your car repair. I was updated Along the process, John always reassured me and kept me in the loop of the repairs times. I’m very pleased with the work , my car is a funny blue and it’s always matched to perfection. Thank you guys for taking good care of me and my car
11/15/2023
Cary A. VERIFIED CUSTOMER
Vehicle Make : Honda
Great service
9/1/2023
Nathan L. VERIFIED CUSTOMER
Vehicle Make : Honda
Frame work was done poorly and the color is different
8/24/2023
Katrisa C. VERIFIED CUSTOMER
Vehicle Make : Honda
Hi. The repair went well; however, two of the buckles in the backseat were stuck in the belt buckle pocket and we had a hard time pulling them out. It got to the point that I was going to return to the shop to have them pull them out, but, like I said, we were eventually able to get them out. In the future, I'd suggest that when someone has to do work that involves the backseat s/he makes sure all back seatbelt buckles are accessible so that the seatbelts can be buckled.
8/18/2023
Jose T. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The help of Sandra and the other two ladies, that names escaped me at this writing, at the front desk, made the whole process easier for me. Never had the opportunity the meet the ones who work on my car their work was outstanding.
7/22/2023
James P. VERIFIED CUSTOMER
Vehicle Make : Honda
It was a speedy, professional experience. We appreciate their making a stressful experience less so.
7/19/2023
Geoffrey M. VERIFIED CUSTOMER
Vehicle Make : Kia
The car was totaled and there was no work done on it yet I continue to receive all these emails.
7/1/2023
Danny D. VERIFIED CUSTOMER
Vehicle Make : Honda
Quality, timely repair and terrific customer service team!
6/30/2023
Ronald P. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Ourisman VW of Laurel Collision repair fixed my 2020 VW Golf GTI and have it looking like new. I am very satisfied with the repair done by Ourisman VW of Laurel.
6/23/2023
Vicky H. VERIFIED CUSTOMER
Vehicle Make : Nissan
Defective part or hose disconnect on leaking wiper reservoir has not been resolved at this time.
Driving 8 hours to have it fixed is not an option at this time. Waiting for local appointment to review and resolve is set for the 25th.
Otherwise the rest of the repairs met with satisfaction.
5/21/2023
Robert W. VERIFIED CUSTOMER
Vehicle Make : Honda
Pilot and Special Edition emblems were not placed back on car.
5/21/2023
Paul M. VERIFIED CUSTOMER
Vehicle Make : Honda
I was completely satisfied with the repair of my vehicle and big shout out to Alisha and lily their customer service was on point
5/6/2023
Jose R. VERIFIED CUSTOMER
Vehicle Make : Ford
Malo
1/28/2023
Diamond E. VERIFIED CUSTOMER
Vehicle Make : Honda
A few things, although there was nothing that could be done about the air bag i needed being on back order.. my car sat for 6 + weeks and the mechanic advised me that i will need a new battery soon. Which i thought was unacceptable to have my car sitting for 6 weeks & not starting up at least once until the day i came to pick it up. Also, my window had to be replaced and it was tinted before the replacement but not after. Lastly, there was still broken glass in my car from it being broken into that wasn’t cleaned out. My car was ultimately fixed and repaired but those nuisances kept me from saying I was satisfied.
12/28/2022
Emma K. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The car was in better condition than when I turned it in. The repair was made and they had my car detailed before returning it to me. The staff was professional and courteous when providing updates. This was an excellent experience!!!