Ourisman Honda VW of Laurel

The car was in better condition than when I turned it in. The repair was made and they had my car detailed before returning it to me. The staff was professional and courteous when providing updates. This was an excellent experience!!!

Excellent

Great job, that kept me fully informed of the time frame that my car would be completed..

I was very happy with the quality of the repairs and customer service. Upon my first inspection of the finished repair job there was a cracked piece of plastic that I was not happy about. Darrin ensured a new piece was ordered and replaced to ensure the job was done correctly and up to my liking. At the end of the process, I was very pleased and will recommend to friends and family. Thank you for a 5/5 star experience!

Paint looks great

My car is making loud noises whenever i press on the break or turn the wheel left or right . I called over the weekend i forgot they are closed . Will be calling Monday morning to get it checked out .

Helpful in all aspects of fixing mr car. Professional staff took care of what was wrong and kept in touch with me during the process. Thank you!

The car looks and drives as if I never had an accident. Appreciated the shuttle ride back to my house after I dropped off the car. Everyone was very friendly. Thanks.

Brought the car in immaculate. Did not come back that way. But the service was top shelf.

I was pleased with all of the people in the process and with the final product.

When I got my car back it looked so awesome, they really did a GREAT job, everyone was so nice, the ladies in the office were wonderful. My car looked so nice, A+++, thanks so much. I would definitely recommend Ourisman Honda.

Everything was handled professionally. The regular updates could have had more information on the status other than time when the car would be ready. Perhaps it was because no additional parts were needed for the repair. Thank you -- Overall, pleased for a smooth repair.

Thank you for your great service. Much appreciated.

I had a great experience dealing with the team at Ourisman Honda collision center. In particular, Dennis Messer. He was very helpful and knowledgeable throughout the entire process. He was always available anytime I needed to reach him and answered all of my questions thoroughly. I would definitely recommend this collision center to anyone. Great service.

My car was in the shop for 51 days due to a parts shortage that isn’t your fault. I was told my car was “only a few screws away from being ready once the parts come in.” But when I was told I could come pick up my car, the check engine light came on later that day. I took a look under the hood and parts were missing! The ability of my car to accelerate was greatly decreased. It’s dangerous for me to drive my car when I can’t speed up to the flow of traffic when merging on a highway. I expressed my concern about my car being unsafe to drive back to the shop to**** but Ourisman never offered to tow my car back to the shop even though this was their mistake. I got my car back in the shop by myself. I thought it would be as simple as already having the parts at the shop and just needing to put them in. But the parts that were missing weren’t even ordered. You had my car for 51 days waiting for parts to come in and you didn’t order these parts anytime during that period! Ourisman held my car for another day while waiting for parts. My boyfriend had to argue in order to get a rental car free of charge which Ourisman should have offered us as soon as this mistake was realized. It’s clear that my inspection was skipped the first time my car was handed back to me. When I got the car back the second time, the check engine light came on again. I took another day off work to bring my car in a third time to get the codes read, and was told to visit a Chevy dealership because it might not be related to my accident. I didn’t have any check engine lights on before my accident so I don’t find that likely. Very disappointed that Ourisman didn’t fulfill Geico’s promise of returning my vehicle to me in at least the condition it was before my accident. I wish I had gone somewhere else.

Service was excellent.

My car was fixed and returned to me much cleaner than when I dropped it off!

Great service. Great experience.

Thank you everyone for taking care of our car in such a prompt manner. Everyone was quick to respond, polite and professional. I would absolutely recommend this place to others as well.

The service was great I really appreciate there hard work and dedication