Ourisman Honda VW of Laurel

The front bumper tab still has yet to be replaced

Very professional. You guys did what you said you would do, when you said you would do it, at the price you quoted.

No comments great service and work.

Delivery dates and times were changed more than 4 times. Had to call multiple times to find out what was going on. It made it very difficult to plan my movements because I wanted to be available to pick up my car promptly.

My overall experience was great!

GREAT JOB! I have my new car back! THANK YOU ????

very professional staff kept me updated up to the date of pickup

rob of vw service is excellent and went above and far beyond to help me get my financial payments completed. he is amazingly helpful. the body shop on the other hand was beyond a disappointment with regards to the detailing that was no such thing. jwff

Everything look new and made me very happy

I am satisfied by the work done, but it took more than a week from the completion date planned.

The representative,Courtney was very polite and answered all my questions very well

Great overall experience....always appreciated the nearly daily telephone calls from Megan and subsequent emails regarding the status of my vehicle.

I had to bring my car back several times because of things not working. I even had to be put in a rental that required me to have a $50 deposit after paying a $500 deductible. Nothing was offered to me for my constant inconvenience except apologies.

I was informed how the repaired work was being done.

So everything went well but there was one particular aspect of the job that just wasn't completed 100% and that was a wheel that needed repair and it was done really unprofessionally. It seems as though it was an oversight and then they just rush to work on the wheel to call it done and it's definitely not a factory standards.

My contact Courtney was amazing at keeping me up to date and informed. Was never wondering what was going on with my car

Courtney Brenneman was amazing. She took care of me from the first time I called Ourisman to schedule my repair, all the way until I took my car back home post-repair. She was highly courteous, paid strict attention to detail, listened to my concerns and addressed them, and her follow through and follow up was great. When there was an issue with the ordered part, and it delayed the time to completion, Courtney immediately gave me a call and notified me of the problem, how they planned to fix it, and the updated timeline. This helped me to manage my expectations and not grow frustrated with the changed timeline. When I asked about additional service, Courtney immediately offered to provide me with another estimate; this behavior exemplified initiative and working "a step ahead" of the customer's needs/requests. Overall, Courtney exemplified excellence in her work, as well as customer service demeanor. Additionally, the repair for my vehicle was quick and easy. I'm also glad that Ourisman has a partnership with Hertz; for Hertz to pick me up from the dealership, and for me to leave the rental at the dealership is amazing. I can honestly say that this was the best service that I've ever received at a car dealership. I am impressed. Thank you, Courtney.

My car was handled in a timely fashion, and the staff kept me updated on the progress.

The Front desk associate and Mr. **** was awesome! Good service.

The repairs look good and the truck looked amazing when I picked it up. My only complaint is how long it took. Why have a specific day to bring it in and then first start working on it 2 days later? Other than that great work.