They did a great job and Alyssa was amazing and always answered my questions!
7/12/2018
Jeffrey C. VERIFIED CUSTOMER
Vehicle Make : Honda
Well done on service and product and communication
7/10/2018
Christopher W. VERIFIED CUSTOMER
Vehicle Make : Nissan
Job was well done. Mario was very helpful!
-Chris
7/3/2018
Laura A. VERIFIED CUSTOMER
Vehicle Make : Ford
Jonathan was great!
6/30/2018
John G. VERIFIED CUSTOMER
Vehicle Make : Honda
The repairs were done very well and in a timely manner as promised! I was completely satisfied with the work.
The only recommendation I have is to add a human interface to the automated notifications. Whatever algorithm it uses said the repairs would be completed by 3 July when, in reality, the work was done 27 June, as promised.
6/29/2018
Alfred B. VERIFIED CUSTOMER
Vehicle Make : Ford
I appreciate the good customer service. Everyone was very nice.
6/23/2018
Rebecca B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I had to call to get an update initially after several days passed. I understood that the other driver's insurance company was causing the delays after someone explained that; however I would have preferred to know that upfront not days after attempts to communicate with the insurance company had been made.
6/22/2018
Erica L. VERIFIED CUSTOMER
Vehicle Make : Honda
Terrific experience! Last tuesday the lady at the front desk was nice and very informative on what to do on bringing my car in to get worked on from a person who hit and run the back end of my car the prior weekend. She called to arrange for car rental to pick me up. The guy who inspected my car was awesome too. I think his name was sheldon or something like that, sorry if i forgot your name but you were a life saver! They also sent me updates every other day to keep me in the loop. I even received a phone call from the same guy to update me and they had my car for only a week. To the people who fixed my car thank you and it looks brand new. Thanks for turning my disaster into something better. Would def use again!!
6/21/2018
Donald H. VERIFIED CUSTOMER
Vehicle Make : Land Rover
I wish more collision shops were more like you. Professional, informative and knowledgeable. It was a pleasure dealing with the employees of Hendrick Collision.
6/19/2018
Stephanie M. VERIFIED CUSTOMER
Vehicle Make : Honda
A little bit more communication would have been nice.
6/16/2018
Freeman P. VERIFIED CUSTOMER
Vehicle Make : Honda
Entire staff was outstanding....Excellent repair and when out of their way to get the work done to meet our travel plans...will recommend you without hesitation...thanks for helping us...Freeman & Cynthia Phillips
6/9/2018
Jessica H. VERIFIED CUSTOMER
Vehicle Make : Honda
Your people are great! I only have one suggestion - tweek the "automated emails" that are sent out !!!!! I wasn't there when my husband and daughter dropped off the car, but apparently there was instructions about her receiving a phone call when the car was ready.Meanwhile, I was getting the emails...which said the car was going to be ready at 6:00 the 31st, then it was updated to being ready June 1st at 6:00. She lives in Clemson and I sent her a text telling her she needed to get back ASAP with the rental so that we would not incur any additional charges ....unfortunately the emails aren't really accurate as I received another on Monday saying the car was ready. That was a lot of stress for no reason. Fix this and you are 100%. The young man who helped us Saturday bright and early was very apologetic and tried to fast track getting it cleaned up and ready.
6/6/2018
Edward C. VERIFIED CUSTOMER
Vehicle Make : Honda
Car looked very clean and drives fine
Thanks
6/1/2018
Quinesha B. VERIFIED CUSTOMER
Vehicle Make : Kia
Great from start to finish
5/31/2018
Marilyn F. VERIFIED CUSTOMER
Vehicle Make : Honda
While the collision costs were estimated at 55%-60% loss and the car wasn’t able to be totaled which was out original hope as this is the eighth Honda we have owned and were concerned about the overall structure integrity and potential engine damage, the crew at Honda Collison couldn’t have done a better job and very professional. Shelby Mayfield and the team kept us apprised of the estimates and repair status. We have driven the CRV for over two hundred miles since completing the repair and car delivery and it runs well. This is another reason in addition to Connie Underwood and Haskell Chisholm at Honda Cars of Rock Hill while we are such devoted customers. It’s all in the service, which they represent.
Thanks for all your help.
5/21/2018
Warren P. VERIFIED CUSTOMER
Vehicle Make : Volvo
Mario and team where great. Best service I have ever recieved
5/18/2018
Myra R. VERIFIED CUSTOMER
Vehicle Make : Honda
Hendrick Collision did great work and kept me updated on the status of my repair
5/14/2018
Kim L. VERIFIED CUSTOMER
Vehicle Make : Honda
Courteous, efficient, helpful
Made an unfortunate event almost pleasant