Hendrick Collision Center Hwy 55 Durham

Great service and my car looks great. I thought it had been keyed. Your staff thought it was **** marks, but had it buffed up immediately and quickly so it's now perfect! Thank You!

Very friendly staff, high quality work!

Chris, Donnie and staff did an excellent job as always.

Everyone we encountered either in person or by phone at Hendrick's was courteous, competent, and helpful. Even when we dropped off the car, they took time to explain the process. Then every few days, we received a text letting us know their progress and the anticipated completion date. When our car was ready, they offered for us to drive the rental to their shop and leave it there for Enterprise to pick up on site. We had babied our Toyota for 8 years so that it still looked like new inside and out. When our neighbor's friend hit it, he did enough damage that the insurance agent considered totaling it. I was heartsick and sent pictures of the interior and undamaged exterior to the adjuster so s/he could see that, other than the damaged left back end, the car was immaculate. The adjuster decided not to total it. Understandably I was apprehensive about whether or not it could look the same again. But God directed my husband's internet search for a repair shop to Hendrick's Hwy 55 reviews, and we left it in their capable hands. They got everything right. Hendrick's proved to be trustworthy throughout our experience. For example, the adjuster covered the cost of replacing the tire even though Hendrick's could find no fault in it other than it was only slightly scratched. Since we faithfully rotate and replace front and back tires as pairs to keep tread wear even, that meant tread wear on the back tires would be uneven and we'd have to replace a perfectly good tire. So Hendrick's offered to refund the tire cost the adjuster included. They kept their word. We received the refund check as promised. How refreshing to have worked with people with such integrity who are also perfectionists and efficient. Thank you, Hendrick's!

Very friendly people!!

Very pleased....which I have recorded to USAA and all that you asked of me upon completion. Ya'll were professional, pleasant, and did a fine job on my care. EVEN cleaned it

Issue with the safety warning system that should have been taken care of prior to. completion & pick up. Now I have the inconvenience of having to deal with the issue and insurance company. Body repairs seem to be fine & look good otherwise. Overall can’t be 100% honest till everything is working properly.

Excellent experience from start to finish! Thanks greatly, Dusty Butler

Thank you for the great work that was done so very quickly.

You guys are definitely worthy of A+ & thank you so much

After my first experience with Hendrix, the office manager Chris called me and very politely apologized for the situation that had occurred. He assured me that that’s not the way they do business and will refund me my entire repair bill. The fact that he called me immediately after receiving my message meant a lot to me. Also, he didn’t try to sugarcoat anything or make me feel like I was the problem. For that, I was extremely satisfied along with the fact that I did receive my refund. Thank God for people like Chris.

Excellent customer service and repair quality!

Excellent customer service and repair quality!

Everyone was great! Thank you!

Everyone from the receptionist, to the service representative to the service manager was professional and pleasant to work with..

Excellent communication throughout the process via daily text updates. Repairs exceeded expectations. Car looks like new again

job well done.

Always quick to provide answers and updates as well as fixing something that wasn’t even the reason it went there in the first place. Great crew of people!

Courteous professional timely and great work

Good job!