This entire group from the initial phone call to setup my appointment from the time my repairs were complete was top notch. Never had to call and check on my repairs, they were always keeping me up to date. By far the best experience I have had in any customer service in a long while. Glad to see Mr. Hendrick has such amazing employees that still care about customer service as much as this crew does. I will let everyone know there is only one place to go when repairs are needed.
3/18/2022
Susan H. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Very accommodating team!
3/12/2022
Daniel H. VERIFIED CUSTOMER
Vehicle Make : Toyota
My car feels brand new this was a first class repair from a first class organization. thank you so much Hendrick’s!
3/6/2022
John W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Replaced my Toyota Prius front bumper. Very satisfied with the workmanship- pearl white finish was matched with body and fit Is perfect. Highly recommend.
2/20/2022
James H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Hendrick Collision Center repaired our vehicle quickly and completely. Very pleased with all aspects of business with Hendrick.
2/14/2022
Arun K. VERIFIED CUSTOMER
Vehicle Make : BMW
The entire experience from beginning to end was superb. Dana was excellent and helped us navigate everything as this was for my daughter’s car who is away at college. She gave us peace of mind knowing our daughter would be well taken care of. I can’t thank her enough and the company as a whole as they were patient and kept the car as long as we needed since she got stuck back home with the college delaying its opening. During this difficult time for all businesses navigating this pandemic, your company provided top notch derive to us and I will recommend you to anyone I know in the Durham area and at Duke University which is where our daughter goes!
1/21/2022
Barbara B. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
I would highly recommend the team at this location. From the manager helping with communication with my auto insurance to the pride exhibited by the body shop team at pick up, I was impressed.
1/2/2022
Paul C. VERIFIED CUSTOMER
Vehicle Make : Honda
Great!
12/26/2021
Robert S. VERIFIED CUSTOMER
Vehicle Make : Honda
Hi ,
At beginning you estimated my car fixing cost was $1690. When I dropped the car, you raised the cost to $2480.
Unfortunately, I didn't change my mind and still let you fixed my car. My car also estimated in other collision center and they
gave me the price was $1640. Later I called them they said they would not change the cost after they gave me the estimated prices.
It results in my insurance premium increased because amount of insurance paid was more than $1000. My insurance company
also told me you overcharged to fix my car. I am disappointment very much for your performance. However, I will share my thoughts with
people.
Regards,
12/10/2021
Charles K. VERIFIED CUSTOMER
Vehicle Make : Mazda
My car looked new. Dana and Donnie were a pleasure to deal with!
12/5/2021
Peter D. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Your team of professionals did exactly what they said they would do with only one exception, they completed the repair more quickly then the estimate. There is no doubt should I have the need again where I go for the repair.
11/22/2021
Bruce S. VERIFIED CUSTOMER
Vehicle Make : Ram
Did a great job.
11/19/2021
Elliotte D. VERIFIED CUSTOMER
Vehicle Make : Toyota
My Rav4 looks WONDERFUL!!!!
11/17/2021
Jack C. VERIFIED CUSTOMER
Vehicle Make : Ford
The entire process was quick, friendly and completed on time and a excellent repair job. I would highly recommend Hendricks Collision.
10/10/2021
Janet P. VERIFIED CUSTOMER
Vehicle Make : Kia
I a very happy with the work that Hendricks did on my car, I loved the customer service. I would recommend Hendricks without
hesitation to anyone. My experience was excellent.
10/3/2021
Dean H. VERIFIED CUSTOMER
Vehicle Make : Jaguar
Car had to be brought after intial repair- new molding was torn during installation that was missed and needed to be replaced- now interior was damaged when they detailed the car - a part needs to be ordered and I need to bring the car back for the third time
9/15/2021
Laura C. VERIFIED CUSTOMER
Vehicle Make : BMW
Everyone I have had the pleasure of working with at Hendrick Collision has been amazing!
9/12/2021
Joan O. VERIFIED CUSTOMER
Vehicle Make : Subaru
They did an excellent job on the car. In addition, they kept me informed as to what was happening constantly in the face of a Covid outbreak in the shop. Absolutely fabulous.
9/9/2021
Vannoy C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I would highly recommend Hendrick collision to anyone needing collision services… they turned a bad situation into a great experience always willing to talk to you about your repairs understanding that receiving your vehicle back in a timely manner is a necessity.. and the work was top of the line can’t even tell the vehicle was wrecked… great job hendrick, thanks!!!!!
8/28/2021
Michelle S. VERIFIED CUSTOMER
Vehicle Make : Honda
The communication, work, and timeline were exceptional.