The team was very nice and quick. We dealt with Thon and he was very professional and kept us in the loop on what was happening. We are happy with the repairs made to our car and with the service we received.
8/30/2018
Anna W. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Job completed well. I appreciated the extra effort to help me put in car seat before I left
8/21/2018
Alfonso V. VERIFIED CUSTOMER
Vehicle Make : Toyota
We always have great customer service and receive updates on the status of the repair.
8/11/2018
Stewart C. VERIFIED CUSTOMER
Vehicle Make : Ford
Very polite Great customer service they were able to jump right on my truck they got me a rental they pick me up from your shop I won’t take my truck anywhere eI won’t take my truck anywhere else
8/4/2018
Sandi C. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Luis was absolutely OUTSTANDING! He kept us apprised of the status of the work. He anticipated questions and was fully informed each time we talked. He is absolutely a great ambassador for your company. Highest possible rating for Luis and, in turn, for Cook's Collision.
7/28/2018
Eric Z. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Awesome great employees there. Thon is fantastic. Always following up on status with updates. Absolutely wonderful customer service!!!!Amber very efficient as well!!! Thank you all!!!
7/27/2018
Robert L. VERIFIED CUSTOMER
Vehicle Make : Dodge
Luis was awesome getting my Nitro done early so i could fly out the next day.
7/3/2018
Mono Y. VERIFIED CUSTOMER
Vehicle Make : Acura
would be completely satisfied if scratches fully disappeared.
6/19/2018
Steve C. VERIFIED CUSTOMER
Vehicle Make : Ford
The door looks great. That is the main thing. But when I picked up the truck there were four minor issues:
****. Screw left on driver seat, needed to be re-installed in the passenger side door sill.
2. Repaired door needed to be adjusted to make it fit a little smoother.
3. A small plastic “screw” needed to be installed to secure a plastic panel behind the passenger side back jump seat.
4. There were 4 small grease stains on the seats.
While these are all minor, they should have been taken care of by a quality control person before the vehicle was delivered to me. I think Cook’s does good work, but fixing all the little problems before turning the vehicle back to the client is what separates good from great.
I do appreciate you asking me for this feedback.
Sincerely,
Steve C
6/19/2018
David A. VERIFIED CUSTOMER
Vehicle Make : Subaru
I appreciated the email updates. The bumper got scratched the day I was to pick up the car which was openly communicated to me. The car was ready one day later and it looked great! Todd was friendly and helpful. Amber (?) the receptionist was also friendly. Thanks for bringing my car back to me!!
Jane Adams
6/15/2018
Adrianne S. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent customer service. I received consistent updates on my vehicle and they were extremely helpful. And my car looks like new!
6/8/2018
Caroline O. VERIFIED CUSTOMER
Vehicle Make : Porsche
I WILL ALWAYS RECOMMEND COOK COLLISION FOR ANYONE THAT HAVE CAR ISSUES LIKE I DID.
6/5/2018
Darlene B. VERIFIED CUSTOMER
Vehicle Make : Dodge
Not only did you get it done when needed, you finished a day early.
Thank you
5/31/2018
Paige Marie. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great staff and communication
5/27/2018
George S. VERIFIED CUSTOMER
Vehicle Make : Audi
Well you can pass along to your employees of how great of a workers they are. They really know what they're doing hands down to all of them.
5/27/2018
Pete M. VERIFIED CUSTOMER
Vehicle Make : Ford
Very well done. Scratches/dents are gone.
5/23/2018
Sean A. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
GREAT service. Helpfull and great work.
5/19/2018
Syed K. VERIFIED CUSTOMER
Vehicle Make : Toyota
I always trust Cook's Collision, due to my experience from the past. That is why I specifically asked my insurance that I would like my car to go to you instead of another body shop that was closer to where we live. Job weel done. I would always endorse your shop.
5/12/2018
Erik E. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you for great service. Delivered better than promised, ahead of schedule and looks better than I expected.
Thank you.
5/12/2018
Ruth C. VERIFIED CUSTOMER
Vehicle Make : Mazda
Cooks Collision has been a great experience! They walked me through the process and informed me all along about the progress of my car. Getting in a car accident is a horrible event but having a business like Cooks Collision made this event less stressful.