My wife and I were very satisfied with your company's great job to repair our car. It is clean up high quality job. Thank you very much. We are living in El Segundo near your office, so anytime we need your help, contact your office. God bless you.
2/26/2021
Rafael M. VERIFIED CUSTOMER
Vehicle Make : Range Rover
Good work
2/21/2021
Geoffrey N. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Very good communication re: progress of work, time car will b finished
2/18/2021
Jo-ann M. VERIFIED CUSTOMER
Vehicle Make : Vehicle
On time delivery, excellent work, great staff interaction! Thank you!
2/13/2021
Karen Blick. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I want to call out Junior Gomez for his professional and excellent customer service. This is a challenging time to perform any kind of retail business in the middle of. Pandemic, and Jr. Gomez did an outstanding job at taking care of our car repairs and managing expectations through out the process with Ji and Jack’s.
Greg Peters
1/31/2021
Sally T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was polite, knowledgeable, and efficient.
1/26/2021
Hoang P. VERIFIED CUSTOMER
Vehicle Make : Vehicle
The car repair looks good but the piano black trim on the center console has some overspray on it. In addition, the most disturbing thing I found seems to be on the passenger side front wheel. There is a rash on the wheel and it looks like it was filled in with a sharpie. Our car is garaged and goes in parking lots not next to a curb and we would surely have remembered this incident. The fact that the damage was colored in and I know I would have detected it previously almost surely suggests that it happened at the repair shop.
1/22/2021
Kristen W. VERIFIED CUSTOMER
Vehicle Make : Lexus
Monica helped me through the entire process. She was very diligent with keeping me appraised throughout the process and was always available when needed. My mirror was delivered and installed just as promised. I will always go back ato Jim and Jack's and hopefully be able to deal with Monica again. Very satisfied customer.
1/21/2021
Allison M. VERIFIED CUSTOMER
Vehicle Make : Ford
The team was exceptional from top to bottom.
1/21/2021
Joyes G. VERIFIED CUSTOMER
Vehicle Make : Ford
Good the exclusive the muffler wasn't available what is sad ????
1/7/2021
Mirka P. VERIFIED CUSTOMER
Vehicle Make : Audi
Excellent, thank you.
10/24/2020
Andrea R. VERIFIED CUSTOMER
Vehicle Make : Dodge
Extraordinary work!!
10/22/2020
Debra L. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great job. Francisco was a world class customer service manager.
10/20/2020
William V. VERIFIED CUSTOMER
Vehicle Make : Subaru
JR Gomez is a great representative, he was extremely helpful and communicated well all through-out the repair process. Unfortunately, I had issues with the quality of the repair. I had to return my vehicle due to various issues with the paint and electronic issues with the lift gate. In total, the repair took twice as long the initial estimate.
10/8/2020
Adam S. VERIFIED CUSTOMER
Vehicle Make : Ford
My insurance and registration cards were in the glove box, they are no longer there.
10/7/2020
Lisa S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Would recommend Jim and Jack’s to others.
10/2/2020
Mitchel K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job. Great service.
9/25/2020
Jackie O. VERIFIED CUSTOMER
Vehicle Make : Ford
Vehicle was returned with issues.
Vehicle was dirty, I had to wait 45 min while they washed it.
Vehicle was not detailed.
Because there were issues not caught before returning vehicle to me, I will have to bring it back a second time and leave it for repairs.
I will not use, nor recommend Jim & Jacks.
9/17/2020
Christopher J. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Tell Junior he provided very good service.
9/16/2020
Dora R. VERIFIED CUSTOMER
Vehicle Make : Toyota
The shop took the time to fix the truck, making sure that everything was done correctly.