Cascades Auto Body

My experience with Cascades Auto Body goes beyond service— these people have soul. They care about the product they provide; but never forget the people behind the wheel or impacted by the service they put their name behind. I have turned to them on more than one occasion to find ‘peace of mind’ in the midst of chaotic or otherwise untoward circumstances many folks unwittingly experience in the automobile world. Heather guided me through the estimate process; and reassured me of status, updates, and told me when changes needed to be made. I got to know the rest of the team by watching their interactions with customers, being fortunate share a few words myself; and found them intelligent regarding each element under their purview: from claims, to reception, to the automotive and collision staff, to the manager, who smiles with his eyes more so than his grin; but it’s there — and they are all fair, even on a tough day. So, go easy on them if they get busy; and remember: “patience for a good outcome is better than speed for a bad one.” Cascades will be timely. I am confident of it. It’s just after being jerked around by people who cut corners, change their stories, or won’t stand behind their work (which doesn’t match their word) — Cascades Auto Body came into my life and shined the the sun after a long cold winter. H To have a company see you and not just your story, your vehicle, the cost, but the ramifications of what a loss does to one’s economic, daily, employment, family lives— this is to know people still care. *Shared Humanity is Cascades Auto Body* Thanks to All. Chris G

I previously worked with your company on another repair with another car of mine. Because of the outstanding job, I returned again.

Cascades buffed out a mark on my car for next to nothing. Dulles Kia previously told me that it had to be painted for several hundred dollars. I appreciate their integrity and good work.

The front desk crew was very welcoming and polite. I was kept comprised of the timing and received a phone call when there was a one day delay. The ease of leaving the rental car there for pickup was also great. Thank you.

Quality of the work was exemplary! Additionally, of note, Heather was amazing. She made sure I always knew what was going on!

Thanks for working over the weekend to complete the repairs so that the vehicle was available for my daughter to drive back to school on time!

Communication on progress was great. Easy to drop off and pick up my vehicle.

The repair work is phenomenal - the damaged area looks new! And I deeply appreciated the regular updates that Heather provided. Fantastic work!

I thought Bill was somewhat of a **** to me and wondering g if he treated all customers like that or just the darker ones.

Heather & her team were extremely friendly. My repair was completed on time and work that was done was outstanding. We are extremely happy with the outcome and will highly recommend to others.

I've worked with Cascades Auto for over 20 years. Always satisfied.

You'd never know that the car had been in an accident! And the interior of the car was detailed before we picked it up. Nice!!!

Thank you for taking me after I changed the schedule for the repair after the cancellation of a meeting. Arrangement were made for my rental car and my car was let in the hands of experts. The turn around time was excellent and repairs look like no finder binder happen. Thank you for the expertise.

My car was totaled, so no repairs were done but they handled the transfer with no problems.

My car was totaled, so no repairs were done but they handled the transfer with no problems.

Beautifully done Good communication Friendly service

Excellent repair! Damaged area looks new.

fix looks great and car was returned clean

Well the paint was amazing and the day i picked up my spoiler it looked amazing because it was raining so i didn’t see any defects. Next day it was nice and sunny and that’s when i saw the true color. Paint was spot on but ****. There was so many scratches and stuff everywhere. Definitely not worth 300$ at the point since it’s painted but scratched to hell.

Not done yet