I was thrilled with the repair body work done by Cascades Auto Body. My 2015 car looks new.
4/8/2024
John W. VERIFIED CUSTOMER
Vehicle Make : Ford
I like the shop and working with your group of people.....
3/13/2024
Aprille B. VERIFIED CUSTOMER
Vehicle Make : Mazda
Great work and great service!
3/8/2024
Alexandre C. VERIFIED CUSTOMER
Vehicle Make : Ram
The service was excellent! The only things you could improve: ****. Reach out to customer with a status, it can be message, email, whatever. 2. Quality review more sharp to catch any missing.
3/4/2024
Jacqueline P. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
More than satisfied! Everything was first rate - work and customer service. Excellent communication with my technician.
2/26/2024
Windle D. VERIFIED CUSTOMER
Vehicle Make : Honda
I was impressed from beginning to end. Uploading images to the website was easy and intuitive. An estimate was provided rapidly. One week later, my car was in the shop. On the day that I dropped off my car, a shuttle was there to take me to my rental car. I received one update. Because my car was fixed in one week. I dropped off my rental at the shop and drove away in my car. The reason behind the detailed story is to illustrate all of the moving parts that Cascacades balanced with ease. Every customer touch point was courtesy, professional, and efficient. Bravo for a job well done!
2/19/2024
Cheryl &. VERIFIED CUSTOMER
Vehicle Make : Ford
This is the second time you’ve helped our little C-Max (for different injuries). From start to finish your staff make us feel comfortable and heard. We have noted the positive atmosphere in your office as well as the excellent repair work on our car. We highly value your company.
2/14/2024
Stephen P. VERIFIED CUSTOMER
Vehicle Make : Honda
Very nice job and Elijah kept us informed.
2/14/2024
Amy H. VERIFIED CUSTOMER
Vehicle Make : Honda
The whole process was seamless from the estimate appointment, drop off, rental car, and pick up. The quality of the work was excellent. I would highly recommend to others needing auto body repairs!
2/7/2024
Roxana P. VERIFIED CUSTOMER
Vehicle Make : BMW
All good with the repairs
2/2/2024
Heather C. VERIFIED CUSTOMER
Vehicle Make : Jeep
The customer service we received from Bill was completely unprofessional. He was not kind the first time we attempted to pick up our car - it was clear there was a misunderstanding and Bill took zero accountability! Then when the issue was corrected and we came to pick up the car, Bill did not greet us when we entered the store. I had to introduce my husband - he did not thank us for our business nor shook our hand. He does not represent Cascades Auto Body well at all and extremely unprofessional! If you would like to discuss further, feel free to call me. I would not recommend your shop to anyone - just astounded by the whole experience. I do not want to speak with Bill about this bad experience, if the owner or store manager wants to contact me - I would be happy to discuss.
2/2/2024
Kara L. VERIFIED CUSTOMER
Vehicle Make : Honda
The whole team was a pleasure to work with … thank you for all of your help!!
1/27/2024
Todd N. VERIFIED CUSTOMER
Vehicle Make : BMW
Always pleased with the service. Thank you.
1/27/2024
Michael A. VERIFIED CUSTOMER
Vehicle Make : Honda
My Cascade Auto Body representative, Craig provided the best customer experience.
12/28/2023
Edward M. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Great work, completed on schedule!
12/23/2023
Charles B. VERIFIED CUSTOMER
Vehicle Make : Lexus
Timely, professional work with complete seemlessly coordination with insurance company for additional repairs.
12/16/2023
Allan R. VERIFIED CUSTOMER
Vehicle Make : Ford
Not certain whether I answered this survey already.
Communication was uniquely great!! Cascades answered the phone and returned my calls. Car was clean at delivery. Repairs look good. Replacement forward camera is better than damaged one was.
12/11/2023
John L. VERIFIED CUSTOMER
Vehicle Make : Honda
Cascades Auto body did a great job fixing my car dent. They are excellent on what they do, and they are easy to work with. I'm under USAA, Cascades auto body explained to me what's covered and how much my deductible is. I highly recommend them for the services they had provided.
12/9/2023
Benjamin R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everything was great. Lily kept us informed of the status on the repair..Thanks and Merry Christmas.