Jim Marsh Body Shop

Thank you, my car looks great.

Repair not completed. Awaiting delivery of parts.

I was satisfied with the service. I don't blame anyone but the timeline that I had to wait to get the car repaired was a bit long. I know that it's not the Body shops fault. John Estrante (sorry spelling?)was great, he kept me in the loop weekly if not several times a week. He was very pleasant and also let me know what is going on. A month is a long time but I understand.

Lack of communication regarding the amount to be charged. Confusion about whether or not the work has been completed.

We have to say that we appreciated the communication from John every week with updates even if nothing happened. We were disappointed in the condition of the car when we picked it up, however. It wasn’t clean inside or out, the charging port door didn’t operate properly, there was a large scuff mark on the hood and the windshield was broken. Had we lived in Las Vegas, that would be one thing, but having to fly in from Phoenix to drive the car home and find it in that condition was heartbreaking.

I totally appreciated how the Service Rep kept me in the loop of what was taking place at all times, and explained processes.

Updating me regularly with the job on my car. The job exceeded my expectation. Looks a new car to me! I told my friends and relatives to service their car at Jim Marsh in case they will need same service I needed.

Car looks soooo good.

Surprise how well the dent and scratches was removed , and the matching of the paint color. Thank you

My car was put together half ****. I had to send it back in because they did not check the work that they performed.

The only problem was the time it took to repair my car. I realize it was not the fault of Jim Marsh Body shop due to the problem of getting parts to repair my car. It did however cause me to have to pay a **** ****/2 months overtime of $1200. for the rental car. I'm trying to get reimbursed from other Ins Co.

Lift gate does not open using the manual outside button and missing SH-AWD emblem.

Everything was going well up until approximately **** week out. Last text that I got on 12 Nov stated that my car was on schedule for completion on the 19th (original scheduled completion date). I call on the 18th just to double check and I was told that I needed to talk to the individual in charge of my car. I had to leave a voicemail as he was not at his desk. After not hearing from anyone on the 19th, I contacted Jim Marsh at 3PM to inquire and was told that my car was not going to be ready until Monday. So Monday comes and I arrive at Jim Marsh after work about 3PM and go out to my car where the repairs looked great. We walked around the exterior of the car and it looked good. We go back inside so I can pay my portion of the deductible and also for me to empty my rental. Upon arriving at my car and putting thing away, I go to get ready to drive away and I look and for some reason the Convertible Roof is UNLOCKED. So I am wondering WHY WOULD SOMEONE NEED TO PUT DOWN A ROOF FOR A TEST DRIVE ON A CAR THAT HAD FRONT END DAMAGE? Also a few days later I needed to use my horn to alert a driver to pay attention and my horn does not work. Instead of bringing it back and wait for time on parts I just went ahead and ordered a new horn

They need to ask fir I’d when picking up car

STAFF ALWAYS ANSWERED MY CALLS, KEPT ME UP TO DATE ON EVERYTHING. REPAIRS WERE PERFECT. I MUST ADMIT THE BEST PART OF THE WHOLE PROCESS WAS THE DETAILED CLEANING JOB THEY DID ON MY CAR. IT WAS WORTH THE WHOLE EXPERIENCE. MY CAR NEVER LOOKED SO GOOD SINCE I PURCHASED IT. THANK JIM MARSH AUTOM BODY & EMPLOYEES

I can’t remember his name off the top of my head but the guy who helped me out when I dropped off the car was very professional and personable. He really did me a solid by helping me out even though I arrived a little late to my appointment.

I appreciated the communication and the customer service. My car looks amazing just like when I first bought it. Thanks Jim Marsh Auto body

WHEN I PICKED UP THE CAR IT LOOKED GOOD BUT DID NOT RUN AS IT WAS. TOOK IT BACK AND THEY FOUND MANY THINGS NOT RIGHT AND NEEDED REPAIR, I GOT A MESSAGE FROM JOHN AND HE SAID THEY WOULD HAVE THE CAR SERVERAL MORE WEEKS

Very convenient and repairs were done when promised.

All went well in a timely manner considering getting parts is an issue.