Amanda was awesome! I really appreciate her efforts
11/23/2016
Marcus J. VERIFIED CUSTOMER
Vehicle Make : Lexus
I think that the service sacked very badly. You guys have me back a vehicle that was not fixed properly. Then tried to make me seem like the grinding noise I heard was actually a rubbing noise. Like what the hell is the difference. The car was making a noise. Also the staff was very poor handling my customer service needs. Also tried to blame another shop that you guys sent my vehicle to for alignment when bottom line is that I brought the car to you guys to fix. Very bad experience.
11/19/2016
Guy C. VERIFIED CUSTOMER
Vehicle Make : Lexus
The office team really worked with me to get the car repaired in 4 business days. I was impressed. Special thanks to Sarah, Michelle and Debbie for their supportive well coordinated effort!
11/1/2016
Dara S. VERIFIED CUSTOMER
Vehicle Make : Ford
Fast service
10/20/2016
Eric R. VERIFIED CUSTOMER
Vehicle Make : Lexus
I was told that you all could match my paint, but you did not. And, if you would have told me that my bumper would end up a dark purple and the rest of my car navy blue I wouldn't have given you all my business and/or let you paint my car at all. So, I was mislead and now I am going to sue you for your work that wasn't to my liking.
10/20/2016
Kimberlry A. VERIFIED CUSTOMER
Vehicle Make : Lexus
Amanda is truly an asset to your business. She provided me a knowledgeable and compassionate experience. I had my car less than two weeks when it was hit and needed repairs. I had challenges with the responsible party's insurance and needless to say that this was an emotional time for me. The email updates kept me engaged and if i had an additional question I called and spoke to Michelle who helped me move the process along efficiently and knew when it was best to talk to Amanda. Amanda did a walk around with me to talk about the repair and made sure all of my questions were answered. I truly hope that you will commend and reward Michelle and especially Amanda for excellence in service that is considerate and compassionate. These qualities that are hard to measure but has an enormous impact on your business reputation. Thanks for the great experience!
Kim Alexander
10/13/2016
Jeffery/sarah R. VERIFIED CUSTOMER
Vehicle Make : Lexus
The email updates were great. I knew what was happening with my car and never needed to take time out of my day to call for an update.
10/5/2016
Diane W. VERIFIED CUSTOMER
Vehicle Make : Ford
Looks good!
9/27/2016
Aisha D. VERIFIED CUSTOMER
Vehicle Make : Lexus
My car was serviced for two weeks for a bumper repair
9/24/2016
Keara G. VERIFIED CUSTOMER
Vehicle Make : Lexus
The power butting inside does not raise my trunk up any more my truck is broke you didnt clean up after your self you didn't and I will be back at lenstoler tommaow
9/22/2016
**** B. VERIFIED CUSTOMER
Vehicle Make : Lexus
Very professional and informative, my service advisor was Amanda Barnhart.
8/31/2016
Michelle R. VERIFIED CUSTOMER
Vehicle Make : Lexus
Amanda was very nice and attentive.
8/14/2016
Jeffrey Y. VERIFIED CUSTOMER
Vehicle Make : Lexus
Amanda was great and car was finished ahead of schedule.
7/28/2016
Stephanie H. VERIFIED CUSTOMER
Vehicle Make : Lexus
When I received my car back I noticed that my shift lock
cover was missing. I didn't remove as I would have no reason to do so. I called my service advisor Sarah and expressed my concern that it was missing she said she would get back to me but I have not received a response back from her. It may seem like a small matter to some but I feel that when you take your car in to get service that it would be returned to you without anything missing.
6/9/2016
Esta G. VERIFIED CUSTOMER
Vehicle Make : Lexus
A damaged part was installed. I was the one who noticed it. I was told I could stop in any time to have it replaced. I live 40 minutes away. This is not convenient. When I was in the area and wanted to come in, I could not because staffing was down. It is frustrating that this is happening. I will be taking my car for servicing at Lexus of Towson this month. Can it be installed there at the same time?
6/4/2016
Jeremiah N. VERIFIED CUSTOMER
Vehicle Make : Audi
Sanding and buffing left scratches not there previously.
4/21/2016
Ellen M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Amanda
You were great. You kept in touch. You were professional. Plus my car looks great. The paint matches perfectly even though my car is 3 years old.
Thanks for everything.
Ellen
3/23/2016
Ernest R. VERIFIED CUSTOMER
Vehicle Make : Ford
No communication for 14 days & Poor communication the final 7 days ????
3/15/2016
Linda K. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Fast service great work good customer service
3/12/2016
Robert S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Car was damaged in parking lot even though it was repaired , transferred to with lots of mark on windshield I had to take razor and clean for few hours plus it sounded in first discussion it was damaged before I had to make calls to State Farm and get the picture s to show them there was no. Damage and few other things that I can tell on the phone Thanks for listening