I am completely satisfied with the work done at Len Stoler. My customer service experience was great and seem less. My Bella looked perfect when I picked her up. Thanks
11/29/2017
Pamela P. VERIFIED CUSTOMER
Vehicle Make : Lexus
i assume all is ok with my car but I've only had it a few hours and have not been able to see the repairs in sunlight. However, assuming all is well with the repairs I was pleased with the speed with which the repairs were completed and it was delivered when I was told it would be available. Your team provided realistic expectations.
Thank you!
11/10/2017
Bonnie F. VERIFIED CUSTOMER
Vehicle Make : Lexus
Fantastic job and I loved the updates via text
11/9/2017
Donald L. VERIFIED CUSTOMER
Vehicle Make : Ford
My vehicle was completed in one week and it took 2 weeks and a half to release my vehicle to me. Plus my paint job was overlap and I had to tell them to fix it right. My vehicle was a diesel and it should have been plugged in when I picked it up but it wasn't it was a hard to start and they did not help me get it started. I was very disappointed. It's not the same people that I used to deal with years ago the people's out there now really don't care.
11/9/2017
Lisa B. VERIFIED CUSTOMER
Vehicle Make : Lexus
It was well over 5 weeks before the repair was completed. Did not inform me that the headlights were no longer matching and did not discuss with me prior to completion. When my case tranisitoned to a new sevice person (apparently the oriiginal service person I was in contact with all of a sudden no longer worked there), no one informed me nor did they keep me abreast of the current state of repairs. Although the repairs were completed satisfactorily, the experience would have been much more pleasant had there been more communication.
11/1/2017
Brenda A. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I WAS ABSOLUTELY EXCITED TO GET MY PRECIOUS BABY BACK! I COULDN'T BELIEVE MY EYES, WHEN I SAW THE SUPER GREAT WORK LEN STOLERS TEAM DID TO PUT MYCAR BACK TOGETHER. I CRIED WHEN GOT IN, TEARS OD PURE HAPPINESS! THANK YOU, SO MUCH FROM A REALLY HAPPY CUSTOMER :-)
10/31/2017
Samantha H. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you so much for a job well done :)
10/27/2017
Theresa V. VERIFIED CUSTOMER
Vehicle Make : Lexus
The body shop did an excellent job. So pleased. The quit
was exact and it was ready when promised.
Awesome!!!!!
10/6/2017
Sarah K. VERIFIED CUSTOMER
Vehicle Make : Lexus
Everything
9/28/2017
Ralph D. VERIFIED CUSTOMER
Vehicle Make : Lexus
This is the second time I have used your services and have been completely satisfied in all regards. I was especially happy to have worked with Sarah Bradley in both instances. She has been pleasant and professionally competent in both cases. It was a pleasure to work with her and even though i hope i won't need your services again anytime soon, I have told Sarah that you are my chosen repair service. I have also recommended your company to my friends and family. Thank you.
8/24/2017
Joy B. VERIFIED CUSTOMER
Vehicle Make : Ford
Dear Len Stoler Collision Team,
My brother, Jacob, works for Len Stoler Lexus. When he walked me over and introduced me to Sarah I knew right away it was going to be a win for me and my family. Likewise, I knew my vehicle was in good hands.
Right away, the customer service was excellent. Sarah described the whole process from initial look over to the end. She stayed on top of everything and kept me in the loop during the entire process. Even when the insurance adjuster had to return for your collision center found additional damage -- Sarah was on top of it, let me know that he was coming. Once he came she filled me in on the additional damage and cost over my deductible.
Long story short, her excellent work ethic combined with her always cheerful attitude invoked confidence that my vehicle was getting the best service.
Thank you very much Len Stoler Collision Team.
Best Regards,
José Briscoe
8/15/2017
Judith S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Excellent work...my compliments to the body shop and employees there. Car looks brand New..thank you so much...
8/15/2017
Greta A. VERIFIED CUSTOMER
Vehicle Make : Lexus
I was definitely satisfied but not completely satisfied. But because of the way the question was worded, I couldn't say no. My main issue was the timing. It was abt 3 weeks to a month before it was finished and the prices for the work is steep. The staff was nice and friendly. Thank u for your services. I'm grateful!
8/15/2017
Barbara F. VERIFIED CUSTOMER
Vehicle Make : Ford
It took entirely too long-two months!
8/3/2017
Tina D. VERIFIED CUSTOMER
Vehicle Make : Ford
While the Collision Shop n Sarah was wonderful in accommodating me the car had to go to the ford body shop for two recalls and oil change. The fluids ( window cleaner) were not topped off n doors would not lock. Would only llock with the key. Which mean they were in the unlocked position while driving. Brought back and they were helpful in proving a rental and correcting the repairs. Car returned that day. The next day the car would not start. Both departments blame the other. Will purchase a battery and have another Ford dealer put in but i will never come back to the Service department at Lenster !
7/25/2017
Vince R. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Yes, Sarah was very nice and the work seems to be well done.
7/14/2017
Charlita S. VERIFIED CUSTOMER
Vehicle Make : Lexus
It was the worst experience I ever had with Len Stoler,will not be going back. I can be reached at ****-****-xxxx
7/1/2017
Leonard B. VERIFIED CUSTOMER
Vehicle Make : Ford
Len Stolaaaaah, fi life !
7/1/2017
Edward Z. VERIFIED CUSTOMER
Vehicle Make : Lexus
Looks good, car returned in time frame promised
And, very clean
6/28/2017
Alan B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I received a text confirming that my car was picked up--which would have been great, except that I had NOT done so. When I called to clarify, the collision center staff couldn't find my car. Some hours (and aggravation) later, it was found to be in the Service Department. This was legitimate since the car apparently was showing a trouble light on the dashboard. However, the fact that I was wrongly informed of the status of the car, followed by the Collision Center not knowing where the car was, was unacceptable. For a couple of hours there I feared my car had been stolen off of your lot. I have no problem with the repair work done, but your communication leaves much to be desired. You're right hand doesn't know what the left hand is doing, so to speak. You have probably forever turned me off of using your collision center again.