First, if every business would take care of people the way Lisa and her team do, there would immediately be World Peace. Moments after choosing Carstar Murray's Collision, Lisa called me to share information, and a bit of her calm and reassuring demeanor, which helped me relax, and know I was in good hands. Upon arrival, Lisa came out to greet us, and took care of everything, from my Tow Truck driver, to my car, and me, it was a smooth and easy transition. From there, the Team was calm, professional and compassionate in each step of the process, including setting up payment for the tow, a comfortable place for me to sit and wait, and the rental car pick up. This, is Customer Service, and this team is the best. Please use your team to train everyone in Customer Service, how it's done.
10/8/2020
Ernesto M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Got my car back earlier than expected which was great. Staff is so nice and communication is amazing.
10/2/2020
Susan D. VERIFIED CUSTOMER
Vehicle Make : Honda
Although my car was totaled and not repaired, the people were very friendly, and knowledgeable. They explained the process to me, answered or returned calls promptly and worked with my insurance company so it was a stress-free experience- or as stress- free as it could have been. I would definitely recommend them
9/25/2020
Sarah T. VERIFIED CUSTOMER
Vehicle Make : Subaru
Awesome group of folks
9/23/2020
Joanne M. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great customer service! The team had our car ready on time. It was clean inside too, which was a huge treat!
9/17/2020
Samual D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great shop, there's not much more I can say.
9/9/2020
**** B. VERIFIED CUSTOMER
Vehicle Make : Subaru
Good people. Good work.
8/25/2020
Tonia R. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Easy scheduling and great communication. Very satisfied with service
8/20/2020
Lorenzo W. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Thank you so much I was really satisfied with your service may God keep you safe to continue your excellent job to the community
8/13/2020
Jeffrey S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Outstanding people, great communication and help through the whole process.
8/7/2020
Michael &. VERIFIED CUSTOMER
Vehicle Make : Toyota
Love you guys, safe safe and be well.
8/2/2020
Khomphet P. VERIFIED CUSTOMER
Vehicle Make : Nissan
They were very professional.
7/25/2020
William C. VERIFIED CUSTOMER
Vehicle Make : Honda
Car looks great, I was kept notified at every step of the way and couldn't be happier with the final results.
Thank you!
7/23/2020
Ester D. VERIFIED CUSTOMER
Vehicle Make : Scion
Your entire team, from start to finish, were exemplary. I plan to take my cars here whenever I need major work done. You guys are amazing. Thanks for the excellent service once again.
7/17/2020
Luis L. VERIFIED CUSTOMER
Vehicle Make : Nissan
They doing very good work
7/16/2020
Stuart S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Wonderful customer service!
7/15/2020
Mike &. VERIFIED CUSTOMER
Vehicle Make : GMC
Awesome experience professional staff
Absolutely satisfied
6/25/2020
Tiffany C. VERIFIED CUSTOMER
Vehicle Make : Jeep
Great job! Gina and Lisa rock!
6/11/2020
Diane S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The repair was completed within the anticipated time frame and less than the estimated cost because they were able to get some parts at a better price. The people were friendly and informative, and the car looks great.