Mike Mancini and all your staff made my experience very effortless.
4/16/2019
Christine M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great experience from beginning to end. Mary kept me updated frequently and her time table for completion of work was accurate. Car looks great and it was a pleasure to work with your team. Many thanks to all.
4/12/2019
Deborah F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very professional & I liked the inside car detailing - that was a surprise.
4/12/2019
Joseph B. VERIFIED CUSTOMER
Vehicle Make : Audi
Excellent job, can’t tell any work was performed. No insurance issues, vehicle was cleaned and washed, pick up was easy.
4/11/2019
Brian O. VERIFIED CUSTOMER
Vehicle Make : Nissan
I was a loyal customer at IRA collision center in Danvers and have brought my car there to be repaired a few times. The service and repair was great in the past but my recent experience was horrible! No one went over the repair with me or looked at the car with me before it was done! The repair was rushed without sanding and painting the whole bumper. There was dust and dirt in my trunk from the repair shop when they replaced my tail light. I was told to pay when I came to pick up my car before I could even look at the repair. The guy that showed me the car after I paid for the repair admitted the technicians did a poor job and it would have been different if he was in charge of the repair!! On top of all that I use my automatic car starter everyday and it hasn’t worked since I picked up my car! Michael Mancini ( the guy in charge of my repair ) told me there’s nothing he can do about it! I will not be back to IRA collision center ever again and neither will my friends or family that I recommended the repair shop to in the past!
- Brian O
4/10/2019
Hsienwen H. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great that Ira also fixed previous scratches
4/9/2019
Erik A. VERIFIED CUSTOMER
Vehicle Make : Audi
Great communication, great work!
4/9/2019
Brett B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great communication throughout the process. Onsite rentals made it very convenient. Repairs look great!
4/5/2019
Michael M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Test
4/2/2019
Kathleen B. VERIFIED CUSTOMER
Vehicle Make : Lexus
Mary was very helpful, had my car back to me when promised!
2 thumbs up. Great service.
4/2/2019
Kelly C. VERIFIED CUSTOMER
Vehicle Make : BMW
Jason was amazing & very courteous. Great businessman & a fantastic service experience because of him.
3/31/2019
Melissa G. VERIFIED CUSTOMER
Vehicle Make : Kia
Everyone at ira collision was great to deal with. My car looks great and I got great customer service.
3/28/2019
Ivonne A. VERIFIED CUSTOMER
Vehicle Make : Hyundai
NA
3/28/2019
Md H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent Job
3/23/2019
Gina B. VERIFIED CUSTOMER
Vehicle Make : Toyota
My car was completely taken apart before I was called to say that the work would cost 10 times more than the insurance estimate and that they couldn’t put a t back together for me to go elsewhere. I had no option given to me ahead of time, as my other garage would do, to say that it looks like it will cost more than my 800 insurance estimate. When I complained about this, Laurie was exceptionally rude over the phone. While Ann, Mike and Jason were very professional, I still was forced into buying all new parts and paying, in addition to the new insurance payment of 6 thousand dollars, and additional 600 hundred dollars (the initial insurance adjustment was for 800 dollars). My garage would have repaired parts instead of buying new ones and always stays under an insurance claim. All that for a car Ira Collision knew was being traded in for a new vehicle as soon as it was done. I had to reschedule my new car pick up because the guy working on my car weals “one of the slow guys” and so instead of being ready on Friday it ended up being the following Tuesday. I definitely felt both hijacked and ripped off. I can guarantee you that we will never us Ira again and will warm off friends from using them as well.
3/22/2019
Laura J. VERIFIED CUSTOMER
Vehicle Make : Subaru
Staff Simed to please & did not disappoint. Thank you
3/20/2019
Cesar H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Mary is amazing,she does an excelente job keeping you updated
3/14/2019
Jennifer A. VERIFIED CUSTOMER
Vehicle Make : Lexus
The car looks great. I appreciated the regular communication with updates. Thank you!
3/14/2019
Diane S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you for the professional service that we received.