I really appreciate the team about making my first experience very easy for me. They were very professional ????And especially Abby!????????Thank you Team Gillman!????????????
1/26/2019
Kim L. VERIFIED CUSTOMER
Vehicle Make : Acura
Frist, the repair was not on time. I was told by Kayla the repair will be done on 01/11/19, but it wasnt done until 01/16/19. Ms. Abby(?) said, we will let you know whenever it is ready, but I am not given a specific set date like I had asked because Ms. Abby said we were unable to control the time for repair.
Second, the repaired was not INSPECTED AS TOLD before they had given it to me. The washer reservoir tank had been replaced without a cap and fluid. I was told that the cap didn’t come with washer reservoir. Prior to the repair, an employee has told me that the reservoir cap was charged separately. Therefore, the employee gave me an old cap as she did me a favor and just filled clear water in the washer reservoir tank.
I asked my insurance company first, if the washer reservoir is replaced without the cap and fluid. Is this the correct way of doing this in your repair shop?
I’m very disappointed with your service and dislike how some employees approach customers.
1/17/2019
Ross S. VERIFIED CUSTOMER
Vehicle Make : Acura
Responsive customer service as well as friendly people. The text updated progress of the repairs was great!
1/14/2019
Jennifer R. VERIFIED CUSTOMER
Vehicle Make : Subaru
Very nice people that helped me. Thanks Lana Banana! That's how she told me to remember her name. It works. I'm glad to get my Subaru back.
1/13/2019
Maria T. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I like the text message updates.
1/12/2019
Rae H. VERIFIED CUSTOMER
Vehicle Make : Acura
I just got my car back late yesterday. At this time, completely satisfied with Team Gillman Service.
Thank you
1/12/2019
Janet R. VERIFIED CUSTOMER
Vehicle Make : Acura
The whole process went smoothly and quickly, and my vehicle looks as good as new! Thank you for such a good experience.
5/12/2018
Roberto J. VERIFIED CUSTOMER
Vehicle Make : Acura
Gillman service is outstanding simple as that! I was notified with text messages along the process and my car looks just like new! Thank you for the exceptional customer service and attention to detail with my car.
I’ll never go back to Sterling McCall Acura- they were just horrible. Gillman North all the way!!!
5/11/2018
Sandra Q. VERIFIED CUSTOMER
Vehicle Make : Acura
Amazing job , and I was also so exited how fast my vehicle was fixed . Thank you !!
5/5/2018
William B. VERIFIED CUSTOMER
Vehicle Make : Acura
Good job
5/5/2018
Elisabeth A. VERIFIED CUSTOMER
Vehicle Make : Subaru
Pick up date was changed four times. Inconvenience for me. Otherwise repair was fine.
4/4/2018
Craig S. VERIFIED CUSTOMER
Vehicle Make : Acura
The car was not adequately washed and the sun roof was not closed completely. Glad it did not rain on it.
4/4/2018
John D. VERIFIED CUSTOMER
Vehicle Make : Subaru
I did lose my Subaru No. **** emblem. Is there any way I can get that back?
Thank you,
Susan Hawkins
3/31/2018
Gina B. VERIFIED CUSTOMER
Vehicle Make : Acura
My only interaction was with the CSR, Kayla who was extremely courteous and helpful and made the entire experience absolutely stress free for me. All communication was timely and effective. My car was restored to its original condition and I am pleased with the repair job. I will highly recommend Gillman body repair service.
3/31/2018
E Q. VERIFIED CUSTOMER
Vehicle Make : Acura
Great job
3/21/2018
Stuart L. VERIFIED CUSTOMER
Vehicle Make : Subaru
While it took longer than expected due to part availability the team was responsive and the car is running well so far
3/18/2018
Uno O. VERIFIED CUSTOMER
Vehicle Make : Acura
Would have been even more excited if the exterior of the vehicle was cleaned after repair as a curtesy!
3/3/2018
Reedia M. VERIFIED CUSTOMER
Vehicle Make : Acura
Very pleased with service and the timely manner in which my repairs were completed.
3/1/2018
Robert H. VERIFIED CUSTOMER
Vehicle Make : Acura
Great service. Thank you
2/24/2018
Debra W. VERIFIED CUSTOMER
Vehicle Make : Acura
Actually yes and no. There’s a teeny tiny black dot in the paint where the repair was done and they could have vacuumed up the inside where there was dust from the work. Not a big deal but I did it when I got home. I really did like the text messages that I got during the repair. It was raining when I picked up the car so I’ll need to check out the job better in the sunlight whenever we get some. Overall it’s all good. Thank you.