Car looks better than new
Communications was perfect
Took care of all my needs
Great job by everyone
9/27/2016
Dana B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Such nice people
9/25/2016
David B. VERIFIED CUSTOMER
Vehicle Make : Acura
The whole process from first contact to picking up the vehicle was well done. Everything was clearly explained and I was kept informed of progress daily. Great experience.
9/25/2016
Nash C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Lana is very helpful!
9/23/2016
Phillip W. VERIFIED CUSTOMER
Vehicle Make : Hyundai
After two months of my vehicle being in the repair shop, all of the repairs were not complete.
9/8/2016
Glenda G. VERIFIED CUSTOMER
Vehicle Make : Subaru
The repair was delayed because a flaw was found in the repair. Delivery was then promised for Tuesday after the Labor Day holiday; however, no one called on Tuesday to say that it wouldn't be ready on Wednesday. On Wednesday, I had to call twice to determine the status of my car. Better communications could have greatly improved this situation.
9/8/2016
****H. VERIFIED CUSTOMER
Vehicle Make : Subaru
Lana did great. She was a great representative for your repair shop, all the way from my initial call about your inquiries, getting the car picked up from another repair shop, to staying in touch until the car was ready for pick up. This was a bit more difficult than some as we were traveling out of state during most of the repair. She did a fine job.
The car looks and drives great. It was finished when it was promised. Couldn't ask for more.
Well done!
9/3/2016
Alejandro L. VERIFIED CUSTOMER
Vehicle Make : Honda
Great employees all around!
9/3/2016
Lisa O. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
I had a concern, but they kindly addressed my concern and made it right! Thank you
8/27/2016
Richard P. VERIFIED CUSTOMER
Vehicle Make : Acura
Lana Stegall took excellent care of us! She explained the process to us thoroughly. Our car was only a few months old and it was restored to its new car look and performance. We are pleased with the outcome. Applause for Lana! The world needs more folks like Lana.
8/20/2016
Dustin P. VERIFIED CUSTOMER
Vehicle Make : Subaru
Thank you for helping push the process through with the Insurance company. The teams professionalism really paid off. The repair team did an excellent job as well. I can not see any signs or inclination of an accident. Superb!
8/20/2016
Russell J. VERIFIED CUSTOMER
Vehicle Make : Subaru
We tried to pick up our car and there were too many things that were not repaired to satisfaction. We had to leave it
8/20/2016
Shirley C. VERIFIED CUSTOMER
Vehicle Make : Subaru
The team was always polite and informative. I received frequent text about the progress of my repairs and when I called the response was always satisfactory. I did find one little ding on my car and reported it, they were ready to repair it on the spot, but I opted to have it done at another time.Thanks
8/13/2016
**** S. VERIFIED CUSTOMER
Vehicle Make : Subaru
Keep up the good work!
8/13/2016
Nathan P. VERIFIED CUSTOMER
Vehicle Make : Subaru
Went above and beyond to repair our vehicle back to excellent condition.
8/12/2016
Fauchetta C. VERIFIED CUSTOMER
Vehicle Make : Acura
My car looks like brand new.
8/7/2016
**** P. VERIFIED CUSTOMER
Vehicle Make : Acura
The car had not been inspected prior to pick up. Door edge guard was missing and door molding needed touch up with paint.
8/5/2016
Anita M. VERIFIED CUSTOMER
Vehicle Make : Acura
Staff were knowledgeable and considerate. The repairs were great & quick.
8/4/2016
Dylan K. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
I didn't count on being updated daily on the progress of my repair... But there is NO reason to advertise and sign customers up for text notifications that are completely automated and ENTIRELY innacurate, providing exact dates and times of pick up that nobody updates until a few HOURS before the deadline...
If you suspect 4 days, then make I happen in 4 days. If you suspect it will take longer, UPDATE your client!!!
There's no excuse to let your system tell me that my repair is on schedule for pick up only a few hours from then, and then update it 3 hours later for an extra 4 DAYS (ended up being 8 days extra).
It should only take a day or two to accurately assess a completion time up to a day or two of error.
Estimating 4 days and taking 2 WEEKS is ridiculous (especially since no additional damage was found upon inspection).
Do your clients a favor and OVER guess your dates instead of UNDER so that we aren't left stranded or planning for less than HALF of the time needed for a rental vehicle...
Nobody expects dealerships to get work done fast, so don't deceive them otherwise.
7/30/2016
Florencia R. VERIFIED CUSTOMER
Vehicle Make : Acura
They were not on time on finishing on time as they said