Usually it is such a hassle when it comes to getting your car fixed, but Marina Auto Body really made it such an easy and pain-free experience.
Neil was awesome and the car was done so quickly. I would highly recommend Marina auto body!
3/25/2017
Mikal S. VERIFIED CUSTOMER
Vehicle Make : Mazda
Everything was awesome. Fast service...polite employees. Neil was cool. Ladies at the desk were polite and friendly.My car looks amazing
3/23/2017
Paul H. VERIFIED CUSTOMER
Vehicle Make : Lexus
Delays seemed a little overboard. Auto-close function on passenger side door not working.
3/19/2017
Allyson R. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was kept in connect the entire week and my car was completed in 5 days. Excellent communication.
3/18/2017
Vincent C. VERIFIED CUSTOMER
Vehicle Make : Toyota
The repair job itself was excellent.
Almost as important, all of the staff I met were both helpful and friendly.
From check-in at the Marina, the courtesy ride home, the staff that later helped me retrieve a garage door opener at the repair shop, to the timely notifications and final pickup process.
All of them seemed happy to be working there....
I'm almost looking forward to my wife's next accident.
Thanks very much.
3/11/2017
Dinesh M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Body work seems good but my car allingnment is not good,car is pulling one side and the back seat cover is not fixed.
So its time consuming for me to get it fixed again.
Also i got text message thet my car will be ready at for pick up st 2.15 and i return my retal to pick up my car and it was not ready,they told me that allingnment is left to do, but seems ir was not done thats why car is pulling oneside.
2/28/2017
Toni G. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Marina Au to was highly recommended by Farmers Ins. Your staff completed an excellent job on my destroyed vehicle. Now, it looks better than new! Mr. Neil was so professional & so conscientious. Thank you!
2/27/2017
Olivia B. VERIFIED CUSTOMER
Vehicle Make : Toyota
I will recommend you to my friends and family.
2/25/2017
Mayra C. VERIFIED CUSTOMER
Vehicle Make : Dodge
Before bringing my car to Marina Auto Body, I had taken my car to another body shop for an estimate. The customer service at this other body shop was very poor that I decided to try another body shop. This is when I found Marina Auto body and I am beyond glad that I did. The service was excellent from beginning to end. Fernando Duron was so polite, friendly, and answered all of my questions, which made this whole process much more easy. Being in a car accident for the first time is very stressful and daunting. Having people like Fernando guide you through the process and answer all of your questions with so much patience and understanding provides a lot of peace of mind and reassurance. I am super happy with the results. My Dodge Challenger looks brand new again.I am so thankful I found Marina Auto Body and will definitely recommend you to everyone I know. Please let all of your staff know they are beyond Awesome. Thank you!
2/10/2017
Brenda C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very professional team. Fast and efficient. Fernando is the best. Every employee was always smiling, happy and eager to assist.
1/24/2017
Fredna C. VERIFIED CUSTOMER
Vehicle Make : Infiniti
So far everything is going very well, I also appreciate how nice and clean my car was when delivered to ne
1/24/2017
Michael B. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
excellent service and excellent work!! thank you
1/19/2017
Migdalia A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you
1/11/2017
Deneshia B. VERIFIED CUSTOMER
Vehicle Make : Honda
Im Very Happy with my car. You did a Amazing job. Thank You all so much.
1/11/2017
James B. VERIFIED CUSTOMER
Vehicle Make : Kia
(****) I was promised my car would be ready on Friday, ****/6/17, but when I came to pick it up the backup sensors were not working. Fernando Duran said that this was a known issue, but that he had tested the car in the morning and the sensors were working then. I had to leave the car behind after leaving work 90 minutes early to get my car.
(2) Marina Auto Body required me to pay the 1000 deductible for my Liberty Mutual policy, even though the insurance company of the driver who rear ended me (Access General Insurance) had issued payment to Marina Auto Body on 12/20/16 for the deductible amount. I want a refund of my ****,000 payment. I do not understand how you could receive a payment for ****,000 from an insurance company and not properly account for it.
1/9/2017
David W. VERIFIED CUSTOMER
Vehicle Make : BMW
Always the best
1/6/2017
Kathleen R. VERIFIED CUSTOMER
Vehicle Make : BMW
Very professional
Will certainly go back if ever needed
12/22/2016
Mark W. VERIFIED CUSTOMER
Vehicle Make : Lexus
The car was delivered 4 days late and when I received it, the paint job was one of the worst I have seen. There were multiple spots where the white under coats were visible, the hood alignment with the left fender was off and it was clear that the hood was buckled, the entire left front headlight assembly was not installed/aligned properly, multiple spots were clear visible with an "orange peel" texture, multiple pitted spots in new metal parts were visible, multiple imperfections in newly painted areas, and many areas where the clear coat was applied unevenly causing some areas to be shiny and others to be very dull. Lastly, the buffing was very poor as there were many spots with compound residue. My wife and I have had our cars service at the Redwood location on a number of occasions with no bad experiences. This is by far our worst experience and I simply could not accept the car and requested all the problems be remediated. I will also convey these experiences to my insurance company.
12/21/2016
Marisol T. VERIFIED CUSTOMER
Vehicle Make : Honda
Great service, prompt response, constant communication.
12/21/2016
Marcy S. VERIFIED CUSTOMER
Vehicle Make : Toyota
The only problem was your location. When the car had to be towed to an impound lot, I was asked if Marina Auto Body in Marina del Ray would be acceptable to me. My response was absolutely. I was then told the Marina location was closed and it would in a new location at Jefferson and La Cienega. This is not a neighborhood I know, and turned out it wasn't there, but in Inglewood. I was riding around for a total of three hours, from one place to another. Not your fault, but I did receive prompt and courteous treatment when I finally got to the Inglewood location and after a brief wait, was given my car in what seems to be perfect condition. Therefore, my problem was in the City of Santa Monica and my insurance company not knowing the real location of the body shop.