AutoNation Collision Center South Bay

My car works fine and I appreciate that EXCEPT there are 8 scratches on the hood that were not there when I turned it into you. Can you do something about that?

Gregg was great to work with.

I was kept abreast at every turn of ehat was occurring with my automobile.

Excellent speedy service and Josh was extremely helpful.

Adrian Priest did a great job managing the repair of my Land Rover, he set the right expectations, was extremely diligent, provided superb communication and went above and beyond to fulfill his commitment to customer happiness. I would recommend your service and the excellence of your work to anyone. Thank-you!

Mark was very helpful. He walked me through each step of the repair process. Thanks Mark!

Edgar at AutoNation body shop on 190th Street was so kind, responsive, and straight-forward with me during the entire repair process. He genuinely cares about doing everything well and with a level of down to earth professionalism I haven’t seen in years. I give him five stars! He is the kind of employee who is trustworthy, knowledgeable about Ford vehicles even the electric models, and gives Ford a great name. A wonderful man!

Great follow up and regular updates. Car looks great.

I was impressed with excellent service from Rob Lykins, GEICO adjustor, and heard similar comments from the repair shop. When he can please both ends of the transaction - That's worth much. Thanks!

Gregg Marucci went above and beyond to help me and made me feel completely satisfied and the honda certified tech did impeccable work on my repair.

Communication was terrible. I told Adriene the most important thing to me was not time it took to repair, but that I needed to be updated on the process. When I dropped my car off on Thursday the 22nd at 7:30 am, I asked Adriene if it was possible to get an update that day on the status. He said no problem, I'll text you tonight. He said as long as your adjuster comes out today I'll know tonight. So I called the adjuster to confirm he'd be out that day. He called me back and confirmed he has already been. I didn't hear anything from your team so I called on froday and left multiple messages. Adriene finally called back and left a message that said the part had been ordered (Friday) and he'd call me on Monday with a shipping update. No call Monday afternoon so I called him and left several messages- a few hours later he called back and said he was waiting I. The part- no update on shipping as promised. I texted back the next day and asked for an update, was told still waiting. When the part came in it was wrong so we had to wait again for the right part. My single ask was to be communicated (via text as the paperwork asked for my preference) status I. The repairs. Trying to get updates was pulling teeth and only happened after I made multiple phone calls.

I like the fact that I was provided with weekly updates on the status and progress of my vehicle. Thank you

Jerry was helpful and a pleasure to be around

Process was very professional and end job was excellent

I would like to commend mr.jerry acuna for his outstanding customer service to us. He is a big asset to your company hats off to him thank you

Jerry Acuna is absolutely fantastic! His follow through and updates were so helpful. Conversely my experience with IDS insurance company has been less than subpar. Non responsive agents, constant calls to get status and misinformation has caused a lot doubt in their ability to fulfill and execute

Jerry Acuna works really hard to get the work done promptly and to high standards. The repairs look great. I appreciate him going to bat for me against the insurance company. Thanks for everything.

Good service

Very detailed repair, thank you

Jerry's customer service was great!