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Real Reviews from VERIFIED CUSTOMERS
Bupeng L. VERIFIED CUSTOMER
Vehicle Make : BMW
Very efficient and well informed of progress ! Michael is great!
8/29/2014
Constance R. VERIFIED CUSTOMER
Vehicle Make : BMW
So far the work was very good. Now the true test is when I drive it and nothing goes wrong with it later.
6/18/2014
Vincent K. VERIFIED CUSTOMER
Vehicle Make : Volvo
I appreciate very much how you kept me informed of status using emails and test messages
6/13/2014
Rita R. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
The text message updates were very helpful.
5/1/2014
Randyll B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Michael did an excellent job in handling everything with the repair of my vehicle. Thank You for your professionalism and to the team at Momentum BMW West.
4/23/2014
Shahrzad P. VERIFIED CUSTOMER
Vehicle Make : BMW
I was very dissatisfied with my repair experience at Momentum BMW on my brand new X5 as the repair was of very poor quality and I am taking my car back today and asking them to redo it or I will file a complaint.
3/24/2014
Tommy T. VERIFIED CUSTOMER
Vehicle Make : BMW
The customer service from your staff and especially Marvin Mateus was exceptional. The service that was provided is second to none. The workmanship performed by your technicians was none other than BMW quality as usual.
3/21/2014
Stephen V. VERIFIED CUSTOMER
Vehicle Make : Audi
Mike Nguyen was very helpful throughout the repair process and kept me posted on progress.
3/17/2014
Aaron T. VERIFIED CUSTOMER
Vehicle Make : Mercedes
thank you again for a wonderful job. even though I am moving out of state, I will be recomending momentum to my family that still lives in houston. thank you so much.
2/20/2014
Omar D. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I'm happy that you were able to complete this repair quickly as you promised thank you
2/13/2014
John L. VERIFIED CUSTOMER
Vehicle Make : Porsche
You did a good job - except you were a day later than estimated. I did not need an email every 30 seconds giving status. The important milestones are work started, mid point, ready for pick up.
11/14/2013
Sayako M. VERIFIED CUSTOMER
Vehicle Make : Audi
The repair process took much longer than we were initially told. The completion date kept being delayed. The mechanics found another problem in our car, but did not have time gives us the estimate.
11/6/2013
David F. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Everything was great; the attention in the beginning at the time of delivery was excellent. But, It's took long time to complete the repair.
9/30/2013
Rosemary C. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
I appreciate your great customer service of keeping the client informed and the hospitality of the person who greets you and the service manager ! Excellent Job! Would highly recommend .
9/19/2013
Jordan S. VERIFIED CUSTOMER
Vehicle Make : BMW
Great job Mr. Nguyen!! Thanks for your customer service.
8/21/2013
Jerry C. VERIFIED CUSTOMER
Vehicle Make : BMW
Mike was great and smoothed over the delays in receiving parts from Deutchland.
6/27/2013
Alan K. VERIFIED CUSTOMER
Vehicle Make : BMW
Mike did a great job keeping me informed though out the entire process.
6/26/2013
Jerry P. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
I was kept well informed during the entire process. It was finished 3 days early. Looks great!
6/9/2013
Kevin G. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Very accommodating to my needs due to distance from home to dealership.
5/9/2013
Steve F. VERIFIED CUSTOMER
Vehicle Make : BMW
Mike Nguyen is great to work with and very customer focused. Mike is Professional, Efficient, Responsive and seems genuinely concerned about customer satisfaction. Most importantly Mike delivers excellent results. Great work by Mike and his team.....Best Regards, Steve F
5/2/2013