Mark was awesome! His communication was thorough throughout the process.
1/9/2019
Howard F. VERIFIED CUSTOMER
Vehicle Make : BMW
Repair took approximately 2 weeks longer to complete than originally estimated.
12/18/2018
**** And. VERIFIED CUSTOMER
Vehicle Make : BMW
Very professional . Updated daily on progress .
12/15/2018
Tiffany H. VERIFIED CUSTOMER
Vehicle Make : BMW
Na
12/6/2018
Gustavo M. VERIFIED CUSTOMER
Vehicle Make : BMW
Excellent job and customer service!
10/25/2018
Lee . VERIFIED CUSTOMER
Vehicle Make : BMW
Excellent communication about the progress of the car.
8/15/2018
Soma J. VERIFIED CUSTOMER
Vehicle Make : Audi
The delivery was delayed by one week.
8/14/2018
Patricia Y. VERIFIED CUSTOMER
Vehicle Make : Porsche
Michal Nguyen did a good job of coordinating my drop-off, rental car and ultimate pick-up of the repaired car. My Macn looks great! Like new!
8/12/2018
Lars L. VERIFIED CUSTOMER
Vehicle Make : Audi
Great service. Would recommend to anyone. Thank you!
8/8/2018
Victor . VERIFIED CUSTOMER
Vehicle Make : BMW
Not only great job on repairs but also updates on when my vehicle would be ready for pick up. The courtesy from the reps were great to. Thanks for doing an all around great job.
7/31/2018
Momentum West Collision Center Replied:
“Thank you for your feedback!”
Paul . VERIFIED CUSTOMER
Vehicle Make : BMW
Happy
7/13/2018
Michael C. VERIFIED CUSTOMER
Vehicle Make : Audi
It was a pleasure working with Mark throughout the process. He welcomed me at the beginning and we talked about the world cup soccer which helped with what was otherwise a stressful situation. I appreciated the daily updates on the progress and I was especially happy the vehicle was ready a day early for us to leave on vacation today as scheduled!
7/12/2018
Paul A. VERIFIED CUSTOMER
Vehicle Make : Honda
Repair took longer than I was first told. Took twice as long. That is the only issue I have.
7/10/2018
Samantha A. VERIFIED CUSTOMER
Vehicle Make : Acura
I was extremely pleased with the work that was done on my vehicle! It even come back washed/clean on the inside and out. Thank you so much if needed I will be doing future business with y’all!
7/10/2018
Steve F. VERIFIED CUSTOMER
Vehicle Make : BMW
Mike Nguyen is always great to work with, he's very responsive and professional. He ensures the quality of the deliverable and is very knowledgeable. When these unfortunate circumstances occur, Michael is the man we prefer to work with. Thank you, Steve F
7/3/2018
Laura T. VERIFIED CUSTOMER
Vehicle Make : BMW
Very professional and kept me informed throughout the process. I highly recommend Momentum BMW.
6/9/2018
Adwoin M. VERIFIED CUSTOMER
Vehicle Make : Porsche
Mr Mark was really nice and walked me through every step. Great customer service and i appreciate all the hard work
5/19/2018
Morris E. VERIFIED CUSTOMER
Vehicle Make : BMW
Great service, good communication along with the rental car company location in the Collision Center.
5/10/2018
Richard L. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Scratches and chips on the right undamaged door they weren't there before caused by opening up doors up against my car scratches on the left door glass for the door was repaired
4/12/2018
Darrel M. VERIFIED CUSTOMER
Vehicle Make : Audi
I had an issue about a previous repair at Momentum collision, but Josh Halbison took care of it and made it right for me! Mark Casteneda did a great job on this repair and kept me fully informed on the status and progress of my job. They do a great job on collision repair but they could improve on scheduling. On the previous experience, they said it should take about 2-3 weeks to get my car back but it took 5 weeks. This time, they told me it would take 2 weeks and it only took 4 days, which I was happy for. While I readily acknowledge they do GREAT work, they should have a better feel for how long repairs should take. It is not my intent to be negative, I only offer this as constructive criticism.