Efficient, attentive, swift, skillful. Couldn't be happier with my experience.
Jack R
12/14/2017
Silvia B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Smooth transition to leave the car and get a rental (Geico). Very friendly staff and great customer service. My car looks like new. Overall very satisfied with the service. Thank you!!!
12/7/2017
Nazneen K. VERIFIED CUSTOMER
Vehicle Make : Lexus
Excellent work
11/26/2017
Virginia L. VERIFIED CUSTOMER
Vehicle Make : Buick
The whole experience was fantastic. Scheduling, estimating, service, coustimer services... can’t say enough.
11/23/2017
Andrew H. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Communication was above and beyond what i expexcted but the car was not cleaned before it was handed back. Im not saying it needed to be detailed but it chould have been vacuumed and the back seats should have been whipes clead at the very least. It also smelled heavily of paint/glue and i had to drive with the windows down most of the day im not sure thwres anything that could have been done about that though. The job itself looks good thought i am dissapointed you were not able to replace the spare tire cover so there is still a part of my car that reminds me of the accident. The bodywork looks ???? ???? great
11/18/2017
Claudio B. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Great service all together
11/18/2017
Maria D. VERIFIED CUSTOMER
Vehicle Make : Subaru
Team makes is simple and painless
11/16/2017
Fred K. VERIFIED CUSTOMER
Vehicle Make : Toyota
My car was promised in 6 days, but on due date it suddenly slipped by 4 days. After a couple of days I was told it was "68%" done, told it was nearing completion on the morning of the due date and then at 4:40 told it had slipped another 4 days! This slip-sliding away continued for 6 more days and when I finally got it, why it had taken so long was never explained. I found this treatment abominable, with no explanations, no apologies and no warnings.
11/10/2017
Dolly E. VERIFIED CUSTOMER
Vehicle Make : Jeep
Totally satisfied with work and time if completion.
11/5/2017
Sridhar Gayatri. VERIFIED CUSTOMER
Vehicle Make : BMW
the repairs were completed ahead of time, got frequent updates from Koons, highly recommend to others
10/28/2017
Joanne B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Received timely updates on repair process and job completed on schedule. Car thoroughly clean upon pickup.
10/28/2017
Pilar E. VERIFIED CUSTOMER
Vehicle Make : Toyota
They kept me updated with my car I like that,thank you.
10/26/2017
Mark O. VERIFIED CUSTOMER
Vehicle Make : BMW
I am completely happy with the repair itself. I don't know whether this comes under Koons or GEICO, but I am less happy that the initial estimate of 2-3 days dragged on to a week in that had I know ahead of time, I would not have taken out the daily insurance on the Enterprise rental car, which ended up costing about $140. Also, I know you have no liability, but I thought it was pretty low class that someone at Koons took all the quarters I keep in the ashtray for parking meters. It does not reflect well.
10/17/2017
Nathan P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
When I received my truck and drove it home, there were two things that I noticed.
Most importantly, the alignment of the steering wheel was awful.
2nd, the squeaking in my suspension that began after the accident continues and is very annoying.
3rd, something smells very hot after the truck is driven.
10/15/2017
Margaret B. VERIFIED CUSTOMER
Vehicle Make : Volvo
The completion of the repairs was delayed because the car had to be sent to Volvo for electronic work after the car was finished. I didn't get frequent updates after that and it took a week longer than originally estimated. However, the car is now in excellent condition.
10/6/2017
Gowrishankar S. VERIFIED CUSTOMER
Vehicle Make : Mazda
I was kept updated on the status of job all the time. Everything worked smoothly.
10/1/2017
Sandra And. VERIFIED CUSTOMER
Vehicle Make : Kia
Friendly, efficient, and helpful - no wait. Might be helpful to have an email go out explaining the estimated time it would be done that day - but otherwise very good service.
9/30/2017
Gary T. VERIFIED CUSTOMER
Vehicle Make : Lexus
The work was done timely and i was kept informed of the progress throughout.
9/29/2017
Patricia K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Loved the email updates and the website that gave me a realtime status of the repairs!