I was and I'm still very happy with the repairs to my G8. From the time I arrived to the time I picked my car up. Very professional to say the least. They Painted the whole piece on the back of my car not just the damaged area. I feel like the tech(s) went the extra mile. It made me feel good that pride was taken in the work that was done. Job well done and Thank you very much to everybody that was involved.
4/21/2018
Peter A. VERIFIED CUSTOMER
Vehicle Make : Nissan
My rear passenger side taillight was broken and not fixed until I pointed it out. It was fixed promptly after that
4/19/2018
Fariba A. VERIFIED CUSTOMER
Vehicle Make : Honda
I was very pleased by everyone who took care of this case.
Thank you.
4/14/2018
Jo-anne K. VERIFIED CUSTOMER
Vehicle Make : Honda
My service was through an insurance claim (Geico). I had a fog light replaced. When I arrived at Koons, there was no appraiser. He was MIA. Come to find out that he supposedly called his supervisor at 5:30 am to let him know that he wouldn't be in. What happened after that, I am not sure, but there was no replacement. The Koons representative jumped right it and was trying to make things right. He got me a rental car pronto. I needed the rental car because they ordered the wrong part and my car had to stay overnight. Circumstances not ideal, but customer service good.
4/6/2018
Stephen D. VERIFIED CUSTOMER
Vehicle Make : Lexus
I appreciated all the email updates during the process and the couteous service.
4/5/2018
Mohamed E. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Thank you, great service
3/31/2018
Yingying C. VERIFIED CUSTOMER
Vehicle Make : Acura
The work was scheduled to be completed by 3/23. Then was pushed to 3/26, 3/28, 3/30....the shop doesn't know how to meet the customer expectation at all. When I asked the receptionist to transfer my call to her supervisor, that guy even told me to call Acura in Japan to find out the timeline since they ordered the part overseas....that is kind of ridiculous. When I picked up my vehicle today, I was told by Geico the shop ordered a belt with wrong color. However, that supervisor was trying hard to deny that they did something wrong....this definitely is not a good way of doing business.
3/30/2018
Monica T. VERIFIED CUSTOMER
Vehicle Make : Mercedes
The young lady who checked me in and out at the front desk is awesome! I would come back to your shop just because of her.
3/30/2018
Dung M. VERIFIED CUSTOMER
Vehicle Make : Honda
Very happy with their customer service.
3/30/2018
Regina J. VERIFIED CUSTOMER
Vehicle Make : Jeep
Efficient repair - delivered earlier than scheduled. Kept up to date on status/progress of repair. Very satisfied!
3/29/2018
Danielle H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I appreciated the periodic updates
3/17/2018
Walter M. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Repair was not completed to my satisfaction. I was promised a replacement part when it arrives they will call me to install. I will then be happy to comment on my repair experience.
3/17/2018
Sarma J. VERIFIED CUSTOMER
Vehicle Make : Honda
The girl who serviced us was excellent. I felt the body shop could have called us after looking through. There were patches where the paint went off, that could have been taken care of perhaps for a small fee!
thank you,
VJ
3/17/2018
Audrey F. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Impressive client service excellence from Richard, Lawuisha and Jeremy. Thank you for making it so easy.
3/16/2018
Lourdes B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Car looks great! Like new! Best of all, they detailed it!!! A 10 just for that alone. :D.
3/16/2018
Caroline S. VERIFIED CUSTOMER
Vehicle Make : Jeep
I picked up my jeep with a dent in the driver window frame. I noticed blue factory plastic where thy tried to fix/replace something. I also have a scratch in the door. My accident had no door damage so I am confused as to why they messed with it. Also in my jeep was a broken “Cherokee” plate from my driver door?? I was never given a walkthrough either. I need my jeep to be fix and hopefully not add anymore scratches.
3/16/2018
Tru L. VERIFIED CUSTOMER
Vehicle Make : Acura
Excellent repair job and customer service with timely manner as promised and status update.
Will do business with Koons anytime.
3/9/2018
Deanna P. VERIFIED CUSTOMER
Vehicle Make : Honda
Great job repairing & cleaning my vehicle! One thing I loved is how they sent me emails giving me updates.
3/8/2018
Sunil . VERIFIED CUSTOMER
Vehicle Make : Mercedes
Chad was courteous, knowledgeable, and professional! The repair team did a great job on our Mercedes.
3/7/2018
Michael T. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The body shop office manager, Maria was excellent. She was one step a head of the process and my needs. She made the difference!