Prompt and very professional service. Renee is a wonderful person to work with.
7/7/2015
Samean Y. VERIFIED CUSTOMER
Vehicle Make : Mercedes
The finishing layer still visible. Finally product was not fully inspected. Staff did not care about the customer's car. Speeding the customer's car in front of the customer. Might not my third choice.
7/1/2015
Joyce Y. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everything was good. Keep it up. One important suggestion is - always try to deliver the owners car back to the owner ASAP thus reducing any inconvenience to customer. Thanks.
7/1/2015
Joanna M. VERIFIED CUSTOMER
Vehicle Make : Subaru
Thought all the staff were great to work with, appreciated having the car cleaned. Felt folks went out of their way to be helpful. Thank you!
6/29/2015
William G. VERIFIED CUSTOMER
Vehicle Make : BMW
Service was great, excellent communication. The whole process went smoothly and quickly.
6/19/2015
Dmitry K. VERIFIED CUSTOMER
Vehicle Make : Honda
Great job!
6/18/2015
Palak P. VERIFIED CUSTOMER
Vehicle Make : Honda
It was excellent service without any troubles.
Superb job by everyone starting from case handler to receptionist, supervisor to mechanic till rental car convenience.
Thanks a million
Palak P
6/18/2015
Catherine V. VERIFIED CUSTOMER
Vehicle Make : Mazda
You al replaced my windshield, hood, and fixed some dents in the roof and on the side. It looks absolutely beautiful. Nobody would guess that anything had been replaced. As I was driving at 65 and 70 mph yesterday I could hear a whistle as if a little bit of air were coming in from a space in the sealing of the windshield or something. That was not that way before. Also, there is a grinding noise that sounds like it's around the steering column when I am just starting out in 1st or 2nd gear that was not there before. I can't see how that could be realted to changing a windshield and hood, but maybe a piece of glass dropped in somewhere or something. I will call my Gieco adjuster tomorrow and talk to him about it. Maybe you all know some possibility of what could be causing that noise. But thank you, it looks beautiful. Well done!
6/15/2015
Dana B. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Great job car looks like new very satisfied, great shop would highly recommend this shop for body repair work ,keep up the great work
6/14/2015
Donna S. VERIFIED CUSTOMER
Vehicle Make : Pontiac
You did a great job -- the car looks great, you met your deadlines, you kept me informed, had a sense of humor with your updates -- and EVERYONE was both professional and pleasant to deal with. Thank you!
6/9/2015
Lawrence W. VERIFIED CUSTOMER
Vehicle Make : Audi
Everything was perfect!
6/7/2015
Dominique F. VERIFIED CUSTOMER
Vehicle Make : Toyota
You all did a great job in repairing my "baby"! I appreciated the updates on the status of my vehicle and was pleasantly surprised at the amazing customer service I received from your staff. The Starbucks gift card was the icing. I will definitely give a Yelp review of this business. Keep up the great work, guys...(and girls :))!!
6/4/2015
Jagpreet N. VERIFIED CUSTOMER
Vehicle Make : Honda
repair was good and staff was very courteous and prompt. Work was completed before schedule and the mechanic had good knowledge.
6/3/2015
Marvin M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
My experience with the group was great! If I could make a suggestion, maybe offer different types of gift cards, I don't drink coffee, but I am still incredibly grateful!!!
5/31/2015
Vincent H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Every one we dealt with from the receptionists to the insurance adjusters treated us with curtesy, kindness and dignity, which made an unpleasant situation for us as painless as it could possibly be. And from what we can see, the workmanship was outstanding.
5/30/2015
Donna M. VERIFIED CUSTOMER
Vehicle Make : Honda
You all did a great job, even going so far as to clean my car...... AWESOME hope not to come back to see you anytime so, you shop is wonderful.
5/29/2015
John K. VERIFIED CUSTOMER
Vehicle Make : Toyota
The staff was very polite and helpful. However, when I started my car I noticed a warning light for my tire pressure was on. That was not on days prior when I dropped my car off. Later that same day, I discovered there was a nail in my tire. I had to pay to get my tire repaired after having just paid a copay to get my car repaired. I am certain this occurred while my car was at International Collision and not in my possession. However, since I drove the car off of the lot and did not bring it up to staff, I figured they would likely argue that I had no proof and refuse to reimburse me for the cost of the tire so I simply let it go. I was also slightly put off by the small window of time you are open on Saturdays. I explained to the representative over the phone on Friday that since I do not live in or near Rockville, it would be difficult to get my car unless it was during the work week. It was not ready for pick up on Friday by 12pm as I was told it would be so I was unable to pick it up on Friday. When I called on Saturday, no one answered the phone so I did not bother to make the drive up there. Overall, I had a good experience and would utilize the international collision centers' services again in the future.
5/28/2015
Barbara W. VERIFIED CUSTOMER
Vehicle Make : Mazda
Great repair work and great communication! You guys went over and beyond my expectations!
Thank you very much!
5/28/2015
Robert R. VERIFIED CUSTOMER
Vehicle Make : Honda
Text Messages Were Excellent In Keeping Me Informed.