My total experience was a 10+++. Service all the way around was great, from drop off to pick up. Mike and Jim are great, along with everyone I dealt with. This is the 4th vehicle I've brought to you and have never been disappointed. Keep up the great work you guys are the best. I recommend you guys to anyone I encounter that need your services.
Thank you
John W
6/2/2016
Maria H. VERIFIED CUSTOMER
Vehicle Make : Toyota
The best costumer service responsibility onestidad
5/25/2016
Dareick B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great service & great employees!
5/24/2016
Stephen M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
As always, you guys do it right!
5/18/2016
Timothy B. VERIFIED CUSTOMER
Vehicle Make : Honda
With kids, life happens. You fix it.
5/9/2016
Peter M. VERIFIED CUSTOMER
Vehicle Make : Toyota
The service was quick and free of problems. The repair is top quality. That is why we only take our car to Mastercraft.
5/4/2016
Georgetta T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was great. Very nice and professional. I will recommend mastercraft
4/23/2016
Elizabeth T. VERIFIED CUSTOMER
Vehicle Make : Chrysler
They had my vehicle for nearly a month, and the estimated time they gave me was 6 days. I know a week of was due to my insurance company, so it still took 23 days for a 6 day estimatre. And when I did pick my vehicle, the chrome part they replaced had bubbles in it and the headlight they replaced had condensation in it. So now I have to bring my vehicle back after the part comes in and told me the condensation should evaporate. Not a happy camper at all.
4/23/2016
Ivan L. VERIFIED CUSTOMER
Vehicle Make : Honda
I appreciated being kept constantly appraised of my vehicle's status throughout the process. Car looked fantastic when done, vehicle and tires completely cleaned up. It was a great job.
4/22/2016
Beverly D. VERIFIED CUSTOMER
Vehicle Make : Scion
Very satisfied y'all did a very good job on a car we appreciate it and thank you so much
4/13/2016
Anthony A. VERIFIED CUSTOMER
Vehicle Make : BMW
Appreciated the status reports communicated to us via email. Staff was very professional and friendly.
Thanks!
4/7/2016
Mike H. VERIFIED CUSTOMER
Vehicle Make : Ford
I didn't realize they were painting the truck,it was minimal but 168.00, then Mike originally told me the frame work would be no more than 400.00, it doesn't look like the front bumper was put on straight, thank you.
4/6/2016
Stanley R. VERIFIED CUSTOMER
Vehicle Make : Lincoln
The paper work process and the informative emails were nice. It allowed me to view the damage and what was fixed. My vehicle was fixed quickly and I really didn't need to check up on it or feel that I had to remind anyone about my concerns. Thanks Mastercraft Auto Body.
4/1/2016
Jamie M. VERIFIED CUSTOMER
Vehicle Make : Toyota
My car looks fantastic and I really appreciate the updates via text.
3/30/2016
Anthony P. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Excellent service.
3/24/2016
**** R. VERIFIED CUSTOMER
Vehicle Make : Chrysler
All good
3/17/2016
Abdias I. VERIFIED CUSTOMER
Vehicle Make : BMW
Due to the impact the trunk shifted an eigth of an inch to the left (as seen from the rear), and I pointed that out to the technician. After picking up the car, at home I noticed the discrepancy. I chose not to make an issue of it; I can live with the small shift of the trunk. Also, the color of the new paint is a hue off, but I guess a perfectly matching hue between the existing and new paint is not to be expected.
Please, do not take these comments as a complaint. It is honest feedback, an honest answer to your question about my satisfaction level.
On the bright side, I commend you for the regular text messages with updates provided throughout the process. Even better, the convenience of picking up and dropping off the rental car right at your place of business is a big plus. Overall, while the accident was an inconvenience, your superior level of customer service made it bearable. Although I do not want to go through this experience again, if I were to need your services again, I hope that you will welcome my business. Thank you.
3/12/2016
Kenisha J. VERIFIED CUSTOMER
Vehicle Make : Acura
Awesome job!!!
3/8/2016
Constance D. VERIFIED CUSTOMER
Vehicle Make : Nissan
Just need to find out why my left parking light isn't working.
3/1/2016
Mark M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Fast, professional service. I would recommend Mastercraft to anyone needing Auto Body service.