I appreciate the hard work and working with the insurance company to correct the claim amount. I'd only suggest making it so that the text updates are not automated. It made me think there were no delays when there really were. If there were no text updates I would've called and found out ahead of time about the delay. Overall, great job.
8/4/2016
Lynn H. VERIFIED CUSTOMER
Vehicle Make : Subaru
Your staff kept me well informed on the repair progress and delivered 2 weeks prior to estimate time. Car looks great and passerby can not see that it was damaged. Unfortunatly, I have needed your services twice over 7 years. Both times the repairs were professionally completed. Thanks.
8/4/2016
Sean S. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
I appreciated your user of text messaging to keep me informed.
8/3/2016
Kelly C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Car alignment is messed up will have to return Monday to get it looked at again.
7/29/2016
Joseph D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
You all did a fine job! Thank you!!
7/26/2016
Jason A. VERIFIED CUSTOMER
Vehicle Make : Dodge
Jimmy Rules!
7/22/2016
Nancy V. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was pleased that the car was returned all clean and shiny despite the fact that only the hood and bumper were damaged. And vacuumed! Thanks! And it was quick and easy. The relationship with Enterprise is another plus.
7/21/2016
Ivy F. VERIFIED CUSTOMER
Vehicle Make : Dodge
Great work! Thanks
7/21/2016
Jose L. VERIFIED CUSTOMER
Vehicle Make : Toyota
The bumper is not aligned.
The rubber seal by the windshields are damaged and not replaced.
The front grill is not tightly screwed/fastened.
I would like to bring back the car today to fix these. Call me at ****-****-xxxx.
7/21/2016
Nicole B. VERIFIED CUSTOMER
Vehicle Make : Nissan
The only auto shop I truly trust with my Nissan! These guys are awesome, extremely helpful, and super friendly. It did take a little longer than expected but the great work made the wait well worth it. My entire family uses this facility for all of our Nissans. Thank you, Mastercraft (more specifically, Mike!!).
7/17/2016
Jeffrey S. VERIFIED CUSTOMER
Vehicle Make : Jeep
It took quite awhile, but the jeep has some difficult parts and systems to work with. I would definitely recommend your shop to others., you also did an excellent job of keeping me informed as to the status on a weekly/daily basis. Nice work guys. Thanks again. Have a great 4th of July weekend.????????????????????????
7/1/2016
Cassandra N. VERIFIED CUSTOMER
Vehicle Make : Nissan
My husband picked up his truck. And the bug gauard was taken off the truck and put. In the bed of our truck. Not sure why? Cassandra ****
6/29/2016
Michael W. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
****) The finish was poorly buffed, at a minimum. There are large, visible, overlapping swirls in the finish where work was done.
2) The interior was dirty. Front and rear floor mats had a milky white substance on them and there was white powder on the rear seats and in the seat stitching.
3) Poor paint work in the threshold of the driver's rear door: color inconsistency, rough patches, and seams/ridges
4) There is some kind of coating on the windshield that is blinding in direct sunlight. Perhaps clear coat over spray?
6/29/2016
William S. VERIFIED CUSTOMER
Vehicle Make : Honda
The person who checked me in when I arrived was very kind and helpful in describing the repair process. Both the GEICO and Enterprise representatives were also very polite and helpful. It was an organized and positive experience that gave me confidence the repairs would be done well. The atmosphere of the public space in the shop also was comfortable. Thanks very much for everything, and I wouldn't hesitate to recommend you to others!
6/24/2016
Josanne W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Better care could have been taken to restore the car interior to it's original order
6/22/2016
Shay C. VERIFIED CUSTOMER
Vehicle Make : Lexus
The whole process was quick and easy. The staff was very friendly and I loved that my car was fixed ahead of time. The drop off and pick up took no time at all and the updates to let you know what's going on was a plus. As I said to everyone before I left today you all totally rock. Thank you and this was a great experience.
6/16/2016
Elvira I. VERIFIED CUSTOMER
Vehicle Make : Nissan
Excellent staff , great customer service. Fabulous job on the Altima; highly recommendable.
6/15/2016
Mannoel G. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Service was professional, impeccable and on time. Will definitely be back for any future repairs.
6/8/2016
Denise B. VERIFIED CUSTOMER
Vehicle Make : Toyota
I would have rated it excellent with the exception that no one showed me the repairs or asked if I was satisfied with them.