Fairfax Collision Center Llc

Getting updates on the service was nice to know how, especially with how the progress was going.

I'm sure this is merely an issue with the computer system recognizing my father's name for some reason, but my name is Michael, not Billy. More importantly, when I received my car I picked it up close to closing time so I wasn't able to go over it thoroughly, but when I got on the road I quickly realized my left blinker wasn't working - my entire left headlight and blinker system was replaced. Apparently it wasn't wired back correctly. Additionally, my radio was zeroed out and requires a code to be reactivated. I'm sure my radio issue relates to an Acura factory safety feature when power is disconnected, but getting that information is something I will likely have to get from the dealer, and it requires my radio serial number, which I can't get unless I take my radio out. This issue may be something your company could identify and alert the customer to ahead of picking up the car, so that the customer may begin that process prior to picking up the car and not have to drive down the road with no radio or clock until they can figure out how to get all the information necessary to get the code required from the dealer/manufacturer. Or possibly this could be something your company could assist with, as I'm sure it's a common issue with newer model cars undergoing service. Other than that, so far the body work appears to be good.

Some screw not properly fix it I bring Tomorrow showing

Great job and finished in a timely manner.

I received exvellent care and regular updates. Terrific!

Very quick and were great about updates on my vehicle.

Very impressed with the professionalism displayed by everyone I came in contact with; very friendly atmosphere. I am concerned though with the prevailing toxic fumes in the front office that the employees have to endure. That can't be healthy over a long period of time. This really should be looked into.

Excellent workmanship and polite staff. They finished in the promised time.

I like the way my car was fixed, I feel again in my car like nothing have happened after the accident. I consider it is a good service and the way personnel took care of my case was very nice. I hope not having an accident again but definitely I would recommend fairfax collision center to other people. Thank you, Natalia.

You all did a great job with the repair of my car. I am definitely planning on coming back for any future work I need done! Thank you!!

Job well done

Everything was good except they called me several times when I asked to be emailed. Customer service was excellent

I got my car back late because a porter wrecked my car when pulling it out of the bay. While, you fixed the damages, the delay was most inconvenient on me and my family

The team was very communicative and personable. They were timely with information regarding my car and auto claim. When my car was damaged by hail during a random storm, the team contacted me immediately and provided proper suggestions for next steps. I would take my car back here for repairs. It looked like a new car.

Paint drops on windows. Rear tailgate lid scratched and some scraped off. Was it dropped? There is some obvious overspray.

Thanks for the great job,

You have some really good people working there. I really liked all the updates that I received,what a great way to do business!

Thanks for a great job

Your team was always aware of the status of my vehicle repair whenever I called to inquire, however I wish the status would have been more proactively communicated, i.e. you e-mailing or calling me versus me having to contact you for a daily update.

Great work and you worked around my baby delivery schedule so we wouldn't be without a car. Thank you!