Very friendly, accommodating, and repair was completely quickly.
3/21/2017
Walter K. VERIFIED CUSTOMER
Vehicle Make : Honda
I appreciated them taking my car in right away and repairing it quickly. The quality of the repairs and workmanship are excellent. I can see they pay attention to the small details. Thank You.
3/3/2017
James C. VERIFIED CUSTOMER
Vehicle Make : Subaru
Excellent work and earlier than expected
2/14/2017
Joselino M. VERIFIED CUSTOMER
Vehicle Make : Kia
I don't know how my car repair experience could have been any better. The staff was great and they kept me updated everyday on the status of the repairs. The repairs were completed earlier than I expected even with some additional required repairs. Best experience ever. Thank You!!
2/4/2017
Shaun H. VERIFIED CUSTOMER
Vehicle Make : Nissan
This place is the greatest!!
2/1/2017
David M. VERIFIED CUSTOMER
Vehicle Make : Honda
I appreciated the constant updates of the status of my car.
1/22/2017
Jeffrey R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good communication of status via e-mail & phone. Car looks like new.
1/21/2017
****M. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Your team was outstanding and true professional.
1/19/2017
F Jeffrey. VERIFIED CUSTOMER
Vehicle Make : Honda
I WOULD NOT HESITATE TO USE OR RECOMMEND FCC AGAIN. THE WORK WAS SUPERB. MY ONLY COMPLAINT WAS THE LACK OF COMMUNICATION FROM THE CENTER, WHICH I HAVE ALREADY TALKED TO SUSAN ABOUT. I WAS TOLD I WOULD RECEIVE A EMAIL UPDATE WITHIN 24-48 HOURS WHICH DID NOT HAPPEN. I DID ALL THE CALLING. I WILL SAY WHEN I DID CALL EVERYONE WAS RESPONSIVE AND HELPFUL AND VERY POLITE. NO ISSUES THERE. THE ONLY OTHER THING WAS THE PERSON WHO DID THE QA INSPECTION CALLED THE WRONG #, NOT THE ONE THAT WE TOLD THEM TO CALL, WHICH RESULTED IN US NOT PICKING UP THE CAR THAT DAY, AND HAVING TO PAY AN ADDITIONAL DAY OF CAR RENTAL. HAD WE REC'D THE CALL, WE WOULD HAV BEEN ABLE TO GET THE CAR BACK BEFORE BEING CHARGED ANOTHER DAY. AS IT WAS, WE ENDED UP PICKING THE CAR UP THE NEXT MORNING, AFTER I CALLED FCC TO CHECK ON THE STATUS. NO NEED FOR ANYONE TO CALL AS THIS HAS BEEN ADDRESSED WITH SUSAN, WHO WAS VERY NICE AND VERY HELPFUL
1/18/2017
Calvin J. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Great job. Car looks great. More than accommodating!
1/17/2017
Mario S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Poor customer service and a lack of attention to detail. My car was rushed to be done 3 days early but obviously was not looked over before calling me to pick it up. Drives side window has over spray all over it. Part of the bumper wasn't in place correctly with numersous scratches on the car that was there when I dropped it off. And one thing I don't understand is now my car is ready for me to pick up but is dirtier when I pick it than it was when it was dropped off. Mud all over the tires and rims and the car itself. Why anyone think that's an acceptable way to deliver a vehicle to someone especially if it was just painted and repaired.
1/17/2017
Douglas T. VERIFIED CUSTOMER
Vehicle Make : Honda
The daily updates of my car repairs are much appreciated. Everyone I had any contact with at the shop was very nice. Will recommend in the future if anyone needs body work!
1/14/2017
Peter M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Fairfax Collision Center did a great job on my car. The car looks perfect, they communicated with me regularly, and they finished early.
1/14/2017
Robert And. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I like the fact that you kept me involved and updated throughout the process and met the delivery date. You have a great team.
1/13/2017
Edward S. VERIFIED CUSTOMER
Vehicle Make : Audi
PS: Mark, Daisy and Susan provided exceptionally great communications and service.
1/9/2017
Dikita D. VERIFIED CUSTOMER
Vehicle Make : Honda
Customer service was fabulous and people very friendly!
1/7/2017
James P. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Appreciated the almost daily updates on parts and repairs. Always kept in touch via emails.
1/6/2017
Brian D. VERIFIED CUSTOMER
Vehicle Make : Kia
Repair and customer service was fine. Only issue was the floor mats were dirty
12/31/2016
Emiro S. VERIFIED CUSTOMER
Vehicle Make : GMC
Great job and awesome daily updates. kept me informed