Confusion in notification process when repairs were completed. One minor area of paint in panel seam did not seem to be perfect -- which is what we have come to expect of Chantilly Auto Body.
6/14/2021
Ernst K. VERIFIED CUSTOMER
Vehicle Make : Honda
The staff members are always helpful, very friendly and courteous, and I believe they care about customer satisfaction.
However, my recent experiences have involved delays that should have been avoided and have cost me money to cover my rental car! Situations concerning ordering parts, making corrections that were necessary due to mistakes made during assembly, and Quality Control that is not sufficient, not effective enough. The last three times I've had work done at CAB, I've had to return to have corrections made and/or the job actually completed as I expected it to be.
6/14/2021
Shawn P. VERIFIED CUSTOMER
Vehicle Make : Toyota
The repairs were done properly and on time as promised. I would certainly recommend friends and family to Chantilly Auto Body for any type of collision or accident repairs. The staff was very professional and courteous + kept me up to date on any additional repairs that were needed and not originally quoted by my insurance claims agent. I especially want to thank Mr. Hawthorne and Mr. **** for all their assistance through the process. Great work guys!!!
6/10/2021
Keith &. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Great quality work and good job of keeping us informed!!!
6/4/2021
Robert B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Service was superb! We have had the pleasure of having had Chantilly Autobody service our vehicles a number of times through the years and have always experienced top notch care (pleasant, knowledgeable, and timely) and a just like new end-product! Though we certainly hope each visit for autobody work will be our last, Chantilly Autobody will always be our Go-To! Well Done .... Thank you! Bob & Carol ????????
6/3/2021
Keith H. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Superior work, superior service
Please personally thank Kenny and the receptionist
5/30/2021
James T. VERIFIED CUSTOMER
Vehicle Make : Kia
This is the third time I've used Chantilly Auto Body. I come back because repair quality is consistently great, and customer service exceeds expectations.
5/29/2021
Catherine R. VERIFIED CUSTOMER
Vehicle Make : Audi
Everyone at Chantilly Auto is very professional and the work was excellent.
5/27/2021
Seung Pu. VERIFIED CUSTOMER
Vehicle Make : Toyota
no comments.
we are happy your job result.
5/27/2021
Mehgan P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
James & Carol (and all the staff who worked on my car) were amazing! Thank you!!
5/21/2021
Don G. VERIFIED CUSTOMER
Vehicle Make : Mazda
Job well done
5/21/2021
Raissa W. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone was very professional as they answered my questions and kept me updated on the status of my vehicle. The work itself was excellent - you can’t even tell that it was in the shop! I am very happy with their work and will be sure to recommend them to friends and family.
5/20/2021
Eric F. VERIFIED CUSTOMER
Vehicle Make : Toyota
You all are great! I had 2 unfortunate incidents w/ my car and it was nice to rely on you to help me through this. Thanks so much. I hope to never see you all again. lol.
5/20/2021
Matthew P. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Was a smooth transaction.
5/13/2021
Lourdes K. VERIFIED CUSTOMER
Vehicle Make : Nissan
I was well informed on what was happening with my car. The car was cleaned inside and out and it look great. When I showed up without a mask, I ask a work if he could get one for me and he did without hesitation. Extremely please with the service. I would highly recomend your shop.
5/12/2021
Richard H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Many thanks to the Chantilly Auto Body Team for the excellent repair to my car! The Chantilly Auto Body Team is great!
5/7/2021
Armondo H. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Good Work
5/7/2021
Alexa S. VERIFIED CUSTOMER
Vehicle Make : Jeep
Always satisfied with the work and the service.
You are great and thanks!
5/6/2021
Eric D. VERIFIED CUSTOMER
Vehicle Make : BMW
In the end the repairs were excellent. I was a bit frustrated with the time it took to get the headlight, but understand that is not all within your control. Your team should have noticed the chip on the newly painted bumper that delayed delivery another day. Again, the final repair was excellent, it just took a lo ger than expected.